Did a trade-in with Ruko and the whole thing was smoother than I expected. Their team answered my questions up front, quoted me a fair value for my old device, and the credit came through exactly as p... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ruko has treated me great. I bought a drone from them. With it came two batteries. One battery was too large. I contacted them on a Sunday, left a voice mail, figuring they would call me back on Monda... Se mer
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I took advantage of their trade up program for my half 11 Pro two to the new pro 2+. It was absolutely seamless, I got a very good trade-in allowance for my F11PRO2, The F11PRO2+ is remarkable step up... Se mer
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Your support staff have always been very helpful. This will be the third drone I have purchased from Ruko. The service I have received with first two has went far beyond what most companies are will... Se mer
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Företagsinformation
Skrivet av företaget
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Skrivet av företaget
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Kontaktuppgifter
4,6
Utmärkt
812 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was a easy process and the customer…
It was a easy process and the customer service was great
10 juli 2026
Svar från Ruko
Dear ERWIN,
Thank you so much for your kind words – we truly appreciate it!
We're so glad to hear that the process was easy and that our customer service made a positive impression on you. That means a lot to our team!
If you ever need anything in the future, we're always here to help!
Warm regards,
Ruko Support Team
Good stuff
Ruko has great products and I had no problems with shopping and shipping. Good stuff.
2 juli 2026
Svar från Ruko
Dear Bennett,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that you're happy with our products and that your shopping and shipping experience went smoothly. Your support means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Svar från Ruko
Dear Larry,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that you had a great experience with us. Knowing that we could meet your expectations means a lot to our team.
If you ever need anything in the future, we're always here to help!
Warm regards,
Ruko Support Team
V11pro v11mini v11 drone 5 🌟s
Great product and awesome coustmer service I would recommend I have over 200 flights with the v11 pro model would recommend this to anyone who wants a reliable drone
2 juli 2026
Svar från Ruko
Dear Carlos,
Thank you so much for your fantastic review – we truly appreciate it!
We're absolutely thrilled to hear that you've had over 200 flights with the V11 Pro and that it's been such a reliable drone for you. That kind of trust and loyalty means the world to us!
We're also glad that our customer service has met your expectations – we always strive to be there for our customers whenever they need us.
Thank you for recommending us to others. If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Had a flyaway situation in a marshland…
Had a flyaway situation in a marshland area and the awesome support services person, Katherine worked hard to help secure a replacement! Turnaround time was a about a week for resolution and another few days shipping but we are back in business!
24 juli 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Customer,
Thank you so much for your kind review – we truly appreciate it!
We're sorry to hear about the flyaway situation, but we're so glad that Katherine was able to help you secure a replacement and get you back in the air. She'll be thrilled to know her efforts made a difference!
We understand the wait can be a little long, but we're glad we could get things sorted for you.
If you ever need anything again, we're always here to help!
Warm regards,
Ruko Support Team
Svar från Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Svar från Ruko
Dear Customer,
Thank you so much for your kind review – we truly appreciate it!
We're delighted to hear that our team was able to respond quickly and help solve your issue. Your satisfaction is always our top priority!
If you ever need anything in the future, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Support Team
Svar från Ruko
Dear Andrew,
Thank you so much for your kind review – we truly appreciate it!
We're delighted to hear that you found both great value and great service in your experience with us. Your satisfaction means a lot to our team.
If you ever need anything in the future, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Support Team
Great customer service
Ordered 2 replacement batteries for my Ruko drone. The batteries were bad. One would not charge, the other has a very short fly time.
Contacted custome service. They sent new batteries. Shipping was a bit slow but the new batteries are good so far. A little disappointed that the Ah rating is a little lower than the original batteries, so a bit shorter fly time, but still adequate for most of my use.
Overall I am happy with my drone and replacement batteries.
Customer service was very good. Very pleasant to deal with, very friendly.
16 juni 2026
Svar från Ruko
Dear Robert,
Thank you so much for your honest review – we truly appreciate it!
We're glad to hear that our customer service team was able to assist you with the replacement batteries and that you're overall happy with your drone and the service you received.
We sincerely apologize for the shipping delay and for the slightly lower Ah rating – we understand your disappointment. Your feedback is valuable, and we'll be sure to share it with our product team for future improvements.
We truly appreciate your understanding and continued support. If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Excellent hardware and Customer service
Important to know for new pilots, get the "insurance"
Not only an excellent drone for the money, esp for beginners, the customer service is fantastic.
Crashed mine, snapped an arm off, replaced within 2 wks with the insurance coverage
Definite recommendation
26 juni 2026
Svar från Ruko
Dear Wil,
Thank you so much for your fantastic review – we truly appreciate it!
We're delighted to hear that you're happy with both the drone and our customer service. It's great to know that the insurance coverage served you well and got you back in the air quickly after your crash.
Thank you for recommending us to other pilots – your support means the world to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Customer service took care of my issue…
Customer service took care of my issue promptly and to my expectations.
Very happy with this service.
17 juli 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Andrew,
Thank you for your kind review – we truly appreciate it!
We're so glad to hear that our team was able to resolve your issue promptly and to your expectations. Your satisfaction means a lot to us!
If you ever need anything in the future, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Support Team
Battery replacement
I ordered a battery, and it was bad on delivery. But the team at Ruko rushed a replacement out quickly to me. Thanks!
1 juli 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Steve,
Thank you so much for your review – we truly appreciate it!
We're sorry to hear that the first battery arrived faulty, but we're glad our team was able to get a replacement out to you quickly. Your satisfaction is our priority!
If you ever need anything else, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Support Team
Great customer service.
We had a technical issue with our drone (our own mistake) and contacted customer service, they resolved the issue graciously and sent us a replacement. We are loving flying our Ruko drone, it’s very stable and easy to learn to fly, the camera quality and video are absolute fantastic. The Ruko drone has been a great addition to our adventures as a family and we are more than happy with the product.
1 juni 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Michael,
Thank you so much for your wonderful review – we truly appreciate it!
We're delighted to hear that our team was able to help you resolve the issue and that you're now enjoying your Ruko drone. It's great to know that it has become a part of your family adventures – that means a lot to us!
We're also glad that you're happy with the stability, ease of use, and camera quality. Your kind words inspire us to keep improving!
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
Corrected the delivery issues and got…
Corrected the delivery issues and got the products delivered to my business.
30 juni 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Customer,
Thank you for your kind review – we truly appreciate it!
We're glad we were able to resolve the delivery issues and get your products to you. Your patience and understanding meant a lot to us throughout the process.
We hope the products serve you well, and we look forward to serving you again in the future!
Warm regards,
Ruko Support Team
I love this toy
I love this toy. I purchased it on Amazon and it was a HORRIBLE experience!! I purchased it on this website and it was an AMAZING experience!!! I love Roku and their GENIUS design for toy instruments. I want more toys that are tuned to C=Do PLEASE!!!! They’re AMAZING!!!
18 juni 2026
Svar från Ruko
Dear Customer,
Thank you so much for your enthusiastic review – we truly appreciate it!
We're absolutely thrilled to hear that you love the toy and that your experience with us was such a positive one! It means the world to us to know that our design and products bring you joy.
We also really appreciate your suggestion about more toys tuned to C=Do – we'll be sure to pass that along to our product team!
Thank you again for your support – we can't wait to serve you again in the future!
Warm regards,
Ruko Support Team
Best Drone Ever!
I purchased this drone for a present to a teenage boy. He loved it and uses it all the time. It runs very smooth, and has a very good camera. I would highly recommend this to anyone who loves drones!
16 juli 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Max,
Thank you so much for your wonderful review – we truly appreciate it!
We're absolutely delighted to hear that the drone made such a great gift and that it's being enjoyed and used often. It means a lot to us to know that both the performance and camera quality have met your expectations.
Thank you for recommending us to other drone lovers – your support truly inspires us to keep improving!
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
Ruko offers a quality product at a…
Ruko offers a quality product at a competitive price and backs it up with excellent customer service.
18 juni 2026
Svar från Ruko
Dear Todd,
Thank you so much for your kind words and for taking the time to leave us a 5-star review – we truly appreciate it!
We're delighted to hear that you value both the quality of our products and the service we provide. Knowing that our efforts are recognized by customers like you means the world to us.
If you ever need anything in the future, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Support Team
My drone camera wasn’t working
My drone camera wasn’t working. I contacted support and was advised to purchase the Drone Refresh. I completed the purchase and received a new drone!
24 juni 2026
Svar från Ruko
Dear Ken,
Thank you so much for your wonderful review – we truly appreciate it!
We're delighted to hear that our support team was able to guide you in the right direction and that the Drone Refresh program helped you get a new drone up and running smoothly. Your satisfaction means a lot to us!
If you ever need any further assistance, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Customer Support
RUKO great customer service!
RUKO customer service was really helpful and worked with me to get the right drone. The first one that I ordered arrived and it wasn’t the one that I thought I was getting and I didn’t get the discount on the price that I thought I would be getting. Ruko customer service helped me with everything I needed to get a full credit for the drone that I returned and helped me get the drone that I really wanted with the discounted price!
23 juni 2026
Svar från Ruko
Dear Mark,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot – we truly appreciate it!
We're delighted to hear that our customer service team was able to help you find the right drone and sort out the discount and return process smoothly. It means a lot to us to know that we could turn things around for you and get you the drone you really wanted.
Your kind words and support inspire us to keep improving. If you ever need anything else, please don't hesitate to reach out – we're always here to help!
Warm regards,
Ruko Customer Support
I am very impressed and satisfied with…
I am very impressed and satisfied with the after sale customer service. They are very responsive and will go above and beyond to provide support and resolve concerns. I own 3 ruko drone f11pro2 f11gim2 and f11gim3. In owning drones after sales support is very important. Joyce snd her team are always very reliable
13 juli 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Jose,
Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your continued trust in Ruko and your loyalty across multiple drones – F11PRO2, F11GIM2, and F11GIM3 – that means the world to us.
It's great to hear that Joyce and the team have been able to support you well. We know how important after-sales service is, especially when it comes to drones, and we're so glad we've earned your confidence.
Thank you again for your 5-star review – we look forward to being there for you whenever you need us! Please feel free to reach out anytime.
Warm regards,
Ruko Customer Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.