Did a trade-in with Ruko and the whole thing was smoother than I expected. Their team answered my questions up front, quoted me a fair value for my old device, and the credit came through exactly as p... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ruko has treated me great. I bought a drone from them. With it came two batteries. One battery was too large. I contacted them on a Sunday, left a voice mail, figuring they would call me back on Monda... Se mer
Företaget har svarat
I took advantage of their trade up program for my half 11 Pro two to the new pro 2+. It was absolutely seamless, I got a very good trade-in allowance for my F11PRO2, The F11PRO2+ is remarkable step up... Se mer
Företaget har svarat
Your support staff have always been very helpful. This will be the third drone I have purchased from Ruko. The service I have received with first two has went far beyond what most companies are will... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Skrivet av företaget
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Kontaktuppgifter
4,6
Utmärkt
812 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
samsung and lg are horrible with their…
samsung and lg are horrible with their attempt of controlling your streaming services . i literally go crazy trying to get through to the apps! roku takes the pain away and works seamlessly as it should be
30 juli 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that Roku makes streaming easy and seamless for you. Knowing that it takes the frustration out of the experience means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Roku Support Team
Excellent Customer Service
The customer service I have received at Ruko has been 2nd to none. They offered me a new drone after mine experienced some damage.
10 september 2026
Svar från Ruko
Dear Customer,
Thank you so much for your kind words – we truly appreciate it!
We're so glad our team was able to help you with a replacement drone after the damage. Knowing that you feel our customer service is second to none means the world to us.
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
I never received my batteries from my…
I never received my batteries from my order! I only got the charger, but not the batteries! order #11035
10 september 2026
Svar från Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
I had ordered a Ruko F11 pro and the…
I had ordered a Ruko F11 pro and the thing went just haywire out of nowhere. I sent an email to the customer service team and they sent me a brand new one and it works awesome! Thank you Ruko
10 september 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad our team was able to get a new drone to you quickly, and even happier to hear that it's working awesome for you!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that you were happy with our fast service. Your feedback means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that you found the product, ordering process, and our responses easy to understand. Your feedback means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Phenomenal Customer Service & Product
Not only was the customer service excellent, the product is great! I am on my second product with this company and both have exceeded expectations. I have recently upgraded to a much new model and it's been great!
1 september 2026
Svar från Ruko
Dear Customer,
Thank you so much for your wonderful review – we truly appreciate it!
We're absolutely thrilled to hear that both of your products have exceeded your expectations. Knowing that you're on your second purchase with us – and that you've recently upgraded to a newer model – means the world to our team.
Thank you for your continued trust and support. If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Best after sale care programs basically…
Best after sale care programs basically insurance in case of crash or fly off!!
7 september 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that you're happy with our after‑sale care programs. Having that peace of mind – whether it's a crash or a flyaway – is something we believe every pilot deserves.
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Reported a problem I had with my drone…
Reported a problem I had with my drone and in few days I had a new drone to replace the faulty one. Great customer support! also I would like to add that the drone works great, it is easy to fly, it takes great videos and pictures.
6 september 2026
Svar från Ruko
Dear Customer,
Thank you for your wonderful review – we truly appreciate it!
We're so glad to hear that our team was able to get a replacement drone to you quickly. It's also great to know that you're enjoying flying it – and that the videos and photos are meeting your expectations!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
I was please with the product and how…
I was please with the product and how easy it was to take care of the upgrade.
3 september 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that you're pleased with the product and that the upgrade process was easy for you. Your feedback means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Customer support was responsive easy to deal with and the product and pricing was great.
Customer support was very easy to deal with and responsive. The pricing discounts were great and the product is great.
5 september 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that our support team was easy to work with and that you're happy with both the product and the pricing. Your feedback means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Your team delivers on their promise
Your team delivers on their promise. This drone is PERFECT. I thought it’d be flimsy because it’s so much lighter than my old RUKO. It flies better than I thought, and when I stop, it doesn’t move. Something else I didn’t anticipate was the speed. It can really move fast. The flight time delivers as promised. The picture quality is superb. I am in love with this drone!
28 augusti 2026
Svar från Ruko
Dear Customer,
Thank you for such an incredible review! We're absolutely thrilled to hear that the drone exceeded your expectations in every way – from flight performance and speed to picture quality and battery life.
Knowing that you're in love with your new RUKO means the world to us. We always strive to deliver on our promises, and your kind words are the best reward we could ask for.
If you ever need anything, we're always here for you!
Warm regards,
Ruko Support Team
great service for my bwine drone
25 augusti 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that you had a great service experience with your Bwine drone. Your support means a lot to our team!
If you ever need anything, we're always here to help!
Warm regards,
Bwine Support Team
Quick shipping, nice device
The device is a great price and has built in finder and noise maker, and you can track it through the app. They shipped it fast and it came with everything you need. It's a no-brainer to get this and fly with confidence
30 augusti 2026
Svar från Ruko
Dear Customer,
Thank you for your kind review – we truly appreciate it!
We're glad to hear that the shipping was fast and that you're happy with the device. It's great to know that the built‑in finder, noise maker, and app tracking have given you confidence while flying.
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Everything went smoothly.
7 augusti 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that everything went smoothly. Your support means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Customer service 10 stars…
Purchased this drone and the camera and how it flys is awesome. Customer service is also amazing I had flown 2 times and on the 3rd flight I don’t know if I did something wrong or it did I got it off the ground and by the time I looked at my phone it was gone. I called them
And they sent me a new one, can’t get better than that.
1 juli 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Customer,
Thank you so much for your incredibly kind words!
We're so glad to hear that you're loving the drone and its camera performance. And we're even happier that we could help you get back in the air quickly after your flyaway experience.
Our team truly appreciates your trust and support. If you ever need anything, we're always here for you!
Warm regards,
Ruko Support Team
Great service and experience!!
12 augusti 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that you had a great service and experience with us. Your feedback means a lot to our team!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Received Remote ID device in perfect…
Received Remote ID device in perfect condition. FAA registration went fine, as did the Roku ap installation and the setup. Testing showed the correct location inside an industrial heavy gauge metal roofed house.
27 augusti 2026
Svar från Ruko
Dear Customer,
Thank you for your kind review – we truly appreciate it!
We're glad to hear that your Remote ID device arrived in perfect condition and that both the FAA registration and setup went smoothly. It's also great to know that it performed well even inside an industrial metal‑roofed building.
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Speed to respond and diligence
Speed to respond and diligence in review and follow up. Totally satisfied with the support team!
3 augusti 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that you were satisfied with our team's speed and diligence in following up. Your feedback means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Communication was great
Communication was great! Everything about the return/exchange was excellent! Thank you bwine!
31 augusti 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that the communication and the return/exchange process went smoothly for you. Your support means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.