Did a trade-in with Ruko and the whole thing was smoother than I expected. Their team answered my questions up front, quoted me a fair value for my old device, and the credit came through exactly as p... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ruko has treated me great. I bought a drone from them. With it came two batteries. One battery was too large. I contacted them on a Sunday, left a voice mail, figuring they would call me back on Monda... Se mer
Företaget har svarat
I took advantage of their trade up program for my half 11 Pro two to the new pro 2+. It was absolutely seamless, I got a very good trade-in allowance for my F11PRO2, The F11PRO2+ is remarkable step up... Se mer
Företaget har svarat
Your support staff have always been very helpful. This will be the third drone I have purchased from Ruko. The service I have received with first two has went far beyond what most companies are will... Se mer
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Företagsinformation
Skrivet av företaget
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Skrivet av företaget
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Kontaktuppgifter
4,7
Utmärkt
811 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Backed your product
26 september 2026
Svar från Ruko
Dear Customer,
Thank you for your feedback and for backing our product! We truly appreciate your support and trust in us.
If you ever need any assistance, please don't hesitate to reach out — we're always here to help.
Thank you again for your support!
Best regards,
Ruko Support Team
CBo -Ruko Pro 2 support
Excellent customer service and great response to my request.
29 september 2026
Svar från Ruko
Dear Customer,
We're delighted to hear that you had an excellent experience with our customer service and that we were able to respond to your request promptly.
Your kind words mean a lot to our team, and we'll be sure to share your feedback with them. If you ever need anything else, please don't hesitate to reach out — we're always here to help.
Thank you again for your support!
Best regards,
Ruko Support Team
I would have to say that the customer…I had an issue after my drone and crashed and they send me a new one and the drone is just outstanding I can't wait for the new model to come out
I would have to say that the customer support is outstanding.
1 oktober 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Customer,
Thank you so much for your feedback! We're thrilled to hear that our customer support was able to help after your drone crash and that you received a replacement. It's great to know you're enjoying the new drone and find it outstanding!
We're also excited to hear you're looking forward to our new model — stay tuned, great things are coming!
Thank you again for your support. We look forward to serving you again soon!
Best regards,
Ruko Support Team
Nice small unit
Nice small unit.
Easy to configure and install.
Just hope it works for more that a few years.
29 september 2026
Svar från Ruko
Dear Customer,
Thank you so much for your 5-star review! We're glad to hear that you find the unit nice and compact, and that it was easy to configure and install.
We also appreciate your comment about hoping it lasts for years to come. We stand behind the quality of our products and are confident it will serve you well. If you ever run into any issues down the road, please don't hesitate to reach out — our team is always here to help.
Thank you again for your support. We wish you a great experience with your unit!
Best regards,
Ruko Support Team
The prompt reply from the service team…
The prompt reply from the service team was greatly appreciated.
29 september 2026
Svar från Ruko
Dear Customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you appreciated the prompt reply from our service team.
Providing timely and helpful support is something we always strive for, so your kind words truly mean a lot to us. We'll be sure to share your feedback with our team — it will definitely make their day!
Thank you again for your support. We look forward to serving you again soon!
Best regards,
Ruko Support Team
Paid for the insurance and made first…
Paid for the insurance and made first payment and it's been 2 weeks still don't have my replacement drone and ruko is basically telling me it not the problem to contact USPS but then they tell me it was delivered to my house to contact ruko so idk get me my drone and I change to 5 star and even though y’all have responded and sent me a text message saying y’all gonna send me a free drone brand new I still haven’t heard nothing from y’all. We got a date on when I’ll get it and now we’re going out close to a month I’ve been waiting.
21 september 2026
Svar från Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Greeted friendly and helpful staff and…
Greeted friendly and helpful staff and knowledgeable on products needing attention or assistance with
22 september 2026
Svar från Ruko
Dear Customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that our staff greeted you in a friendly and helpful manner, and that they were knowledgeable about the products and ready to assist you whenever needed.
Providing great service and making sure our customers feel supported is exactly what we aim for, so your kind words truly mean a lot to our team.
Thank you again for your support — we look forward to serving you again soon!
Best regards,
Ruko Support Team
Good customer service, not a great product
Communication with customer service is great.
After using their drones for a few weeks, it seems like the quality of their product is lacking. First issue was a bad battery which was replaced, but not before the wrong type of batterie was sent.
Then an issue with the camera, to which Ruko replaced the drone, but with extremely slow shipping
19 september 2026
Svar från Ruko
Dear Customer,
Thank you for your feedback and for your kind words about our customer service — we're glad our communication met your expectations.
We sincerely apologize for the issues you experienced with the product quality, including the battery and camera problems, as well as the slow shipping during the replacement. We completely understand your frustration, and we take your feedback seriously. Please rest assured that we will work on improving both our product quality and our shipping efficiency.
Thank you for your support — your feedback helps us do better.
Best regards,
Ruko Support Team
Friendly
Friendly, helpful agent. Offered solutions to my issues. Filled order quickly.
18 september 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it.
We're glad our team was friendly, helpful, and able to resolve your issues quickly.
If you ever need anything, we're always here.
Warm regards,
Ruko Support Team
This is my 2nd Ruko drone and they have…
This is my 2nd Ruko drone and they have been above my expections. I will recommend Ruko to everyone.
17 september 2026
Svar från Ruko
Dear Customer,
Thank you so much for your kind words – we truly appreciate it.
It means a lot to hear that both of your Ruko drones have exceeded your expectations, and we're grateful for your recommendation.
If you ever need anything, we're always here.
Warm regards,
Ruko Support Team
Excellent customer service
My old drone crashed and Ruko offered my an very good discount to get a better new drone.
23 september 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it.
We're glad we could help you get back in the air with a better drone after your crash.
If you ever need anything, we're always here.
Warm regards,
Ruko Support Team
My drone is not working I have not…
My drone is not working I have not heard back from you I want to return my Ruko f11pro2 and get my money back as I do not trust the drone anymore
Thank you Randy Parker
23 september 2026
Svar från Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Customer service was excellent
Customer service was excellent, and the product is outstanding
15 september 2026
Svar från Ruko
Dear Customer,
Thank you so much for your kind words – we truly appreciate it.
It's great to hear that both our service and the product met your expectations.
If you ever need anything, we're always here.
Warm regards,
Ruko Support Team
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear you had a great experience. Your support means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Great company
10 september 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear you think so highly of us. Your support means a lot to our team!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that our response was quick and professional. Your support means a lot to our team!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Your support staff is great.
Your support staff have always been very helpful.
This will be the third drone I have purchased from Ruko. The service I have received with first two has went far beyond what most companies are willing to do. I am looking to enjoy such with this new purchase also.
16 september 2026
Svar från Ruko
Dear Customer,
Thank you so much for your kind words – we truly appreciate them!
It means a lot to hear that our support team has always been helpful and that our service has gone beyond your expectations. Knowing that this is your third drone from Ruko is the greatest compliment we could receive.
We're honored to have your trust, and we hope you enjoy your new drone just as much as the first two!
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
I took advantage of their trade up…
I took advantage of their trade up program for my half 11 Pro two to the new pro 2+. It was absolutely seamless, I got a very good trade-in allowance for my F11PRO2, The F11PRO2+ is remarkable step up in the camera and stability areas. I did notice it was a little steadier in the wind and range is significantly higher. Still photographs are remarkably clear and highly detailed even in the windiest conditions. I’ve personally had it over 2 miles away with excellent video feedback. I would not hesitate to purchase this drone all over again.
7 september 2026
Svar från Ruko
Dear Customer,
Thank you so much for sharing such a detailed review – we truly appreciate it!
We're thrilled to hear that your trade-up experience was seamless and that you're impressed with the F11PRO 2+. It's great to know the camera, stability, wind resistance, and range have all been noticeable upgrades for you — and hitting over 2 miles with excellent video feedback is fantastic to hear!
Knowing you'd purchase this drone all over again means the world to us. Thank you for your trust and support!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that your order arrived quickly. Your support means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Roku Support Team
samsung and lg are horrible with their…
samsung and lg are horrible with their attempt of controlling your streaming services . i literally go crazy trying to get through to the apps! roku takes the pain away and works seamlessly as it should be
30 juli 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that Roku makes streaming easy and seamless for you. Knowing that it takes the frustration out of the experience means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Roku Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.