I had a problem with the delivery; FedEx delivered to the wrong address! I called RugStudio; not ONLY did a person pick up the phone, but she was able to pull up my order and said that they would shi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Buyers beware: I have taken RugStudio to small claims court to get full refund and free return label! The rug I received was “item not as described” long story short RugStudio takes no accountability... Se mer
I bought a Karastan smartstrand euphoria rug because I thought it would be durable. However strands of fiber are coming out. And I dont mean fuzz I mean whole strands. I can pull continuous rows... Se mer
Företaget har svarat
I love this company! They have the best selection and provide a great way to narrow down the options by color, style, etc. And, once that's done and my choices are fairly well narrowed, but I still... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
Kontaktuppgifter
12719 Cimarron Path, 78249, San Antonio, USA
- 800-796-8890
- Service@RugStudio.com
- rugstudio.com
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good customer service
The website is easy to use and customer service is helpful.
Everyone has been very helpful and …
Everyone has been very helpful and answered all my questions.
Love the variety and the online …
Love the variety and the online customer service. Lots to choose from and great quality
I like the website and the prices are …
I like the website and the prices are very competitive.
I have been on the website 3 times and …
I have been on the website 3 times and found it very easy to explore and find what Im interested in and the chat service is great.
Easy to navigate with plenty options!
Rug Studio was easy to navigate and sort for the rug I was looking for. I also love that they offer a free rug pad for certain ones!
This is a great company
This is a great company! Offer name brand rugs at discounted pricing! Great customer service!
Almost every rug imaginable.
I have purchased four rugs from …
I have purchased four rugs from Rugstudio and I received excellent service. When I used Chat, I got all the information I needed. I followed up with a phone call and received the same excellent service by phone. The rugs were shipped free and Rugstudio sent frequent emails telling me of the order status. I would not use anyone else to order my rugs. They are sincerely the BEST.
Great website with contemporary rugs …
Great website with contemporary rugs and good prices!
ordering this beautiful rug that will …
ordering this beautiful rug that will match with my burgandy and green decor
Have ordered rugs before
Have ordered rugs before. Always a great experience!!
I was easily able to navigate quickly …
I was easily able to navigate quickly to the rug I have been looking for and when had questions used the chat feature. Customer service via chat was quick, friendly, and very helpful.
I love the customer service
I love the customer service! They're so friendly and helpful. Thank you, RugStudio!
Rug Studio has so many options
Rug Studio has so many options! The rugs are absolutely beautiful, and their customer service is quick and very helpful. I would recommend Rug Studio to my friends and family in a heartbeat.
Online chat is extremely responsive
Online chat is extremely responsive. Photos and video were helpful in determining the rug colors.
I have not bought the rug yet but so …
I have not bought the rug yet but so far the rug selection, prices, and customer service has been great.
outstanding chat line
Looking for a custom runner
Looking for a custom runner - hard to find. Your website had many to choose from and helpful people answering all my questions. Thumbs up!
The Best Carpets The Best Prices
This company & their website are presenting some of the finest carpets, I've ever seem. Many are one-of-kind, vintage to suit all tastes and decor. I have finally found a fabulous carpet. The price is reasonable, the delivery is free! I am delighted, and will shop again. Mrf
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








