I would like to retract my not very good review for Rugs.com. They have made the situation right and I appreciate the customer service.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering my rug pad online is quick and easy. It’s great to have my info from my previous rug purchase on file. Rugs.com staff are knowledgeable, patient and polite in addition rugs that are simply wo... Se mer
This is the 2nd rug I've purchased from this company. The first is a dream. It's still perfect after 6 months use. There was no odor, no uncurling issues, just beauty and a wonderful soft feel under m... Se mer
This is an easy to use website. I was so happy with my previous purchase, I came back for one more item. I had a delivery request - and the chat feature referred me to a "real" human who was able... Se mer
Företagsinformation
Skrivet av företaget
Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor. For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!
Kontaktuppgifter
1-800-818-4097, 29715, Fort Mill, USA
- 1-800-818-4097
- info@rugs.com
- rugs.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to use and great selection
Easy to use and great selection, especially if you need matching rugs. Reasonable prices too.
Dishonest
On their FAQ, Rugs.com lists that they deliver to APO addresses and proudly support the military, but when I ordered a rug to my APO address, I then received messages saying it was "invalid" and they do not deliver to APO right now. I never would have put in an order in the first place if the FAQ hadn't told me they deliver to APO. Their FAQ is dishonest and deceitful.
Such great deals and so many beautiful…
Such great deals and so many beautiful products to choose from, makes it hard to choose. Great website and company. Super fast shipping. Will always use them to update my space and refer them to anyone I meet. Great job guys and gals 😍
The site was easy to navigate
CheckoutLove this rug! is simple compared to many
Checkout is simple compared to many. This is the second time I am buying this rug. Got flooded by an ice dam. My original is still in good shape but I am moving it to a new room . Absolutely love this rug and get many compliments on it.
Very happy with my purchases
This is the 3rd area rug I've bought from Rugs.com. Easy to find my previous order and ordered the same rug again. Prices are good. I love the quality. Easy to use website.
Website was easy to navigate
Website was easy to navigate. Lots of rugs, easy to filter and sort. Information about products very clear. Checkout quick and easy. Happy I caught a great sale!
The website is super easy to navigate…
The website is super easy to navigate and they have great options and prices!
Navigation of the website was easy
Navigation of the website was easy! Loved the choice of rugs I made and the sale pricing was outstanding! I’ve ordered from this company before and was very happy with the rug!
Rugs.com has Great prices and high-quality products
Rugs.com has incredible high-quality products, fast free shipping, and ridiculously quick delivery. I had previously paid around $1k for a few large rugs from Wayfair, that looked good at first, but deteriorated rapidly without have traffic or use. The wayfair rugs were garbage within a few months. I decided to replace them with rugs from this company, and I wish I had shopped with them to begin with. The selection is incredible, the prices are so fair, and I am extremely pleased with the quality of the rugs. I highly recommend this company. I will be a return customer in the near future. I plan to replace all the rugs in my home now, with rugs from this business. The website was also very easy to navigate. All around satisfactory experience.
Stay away from Rugs.com
Update on 5-23: After I posted this review, I called Rugs.com and they processed a full refund, minus the discount they had already given me.
I purchased from Rugs.com in 2024 and had no issues. In April 2026, I purchased two small area rugs for my patio. Almost a month later, I have no rugs and order tracking keeps showing "no delivery attempt" from a location less than 40 miles from me. I've called Rugs.com and the carrier numerous times and they both tell me they are investigating it. I wanted these rugs for an event I was having so had to purchase from another source to have rugs in time. Rugs.com won't issue a refund but gave me a piddly 10% off. I told them I wanted a full refund for items I'm apparently never going to receive but they keep stalling on giving a full refund. At this point, I'm going to contact my bank as soon as they open today and do a chargeback. I would have recommended Rugs.com a year ago but will not recommend them ever again.
Product is Excellent; Tracking Difficult but Customer Service Great
Product looks and feels fantastic - smells a little funky but doesn’t really bother after being in the room for a couple minutes - sort of new car (or carpet?) smell. Delivery timeline was fine and it got to me 9 days after I ordered, on the 6th business day. I had no way of tracking the order until the day of delivery and no one could tell me anything but it got to me all the same on time. The status just said “label created” but I would trust customer service as they were right for the most part. People who helped me were nice and attentive and I was able to get through after some wait. Again, product is exactly as described and I am loving it.
Ordering was efficient and easy
Great rugs at great prices
I have bought several rugs from rugs.com.
I can always find what I want. Prices and quality are very good. I love that they work through Amazon.
Lots of variety and quick delivery
I have bought several types of rugs from this website. Always satisfied.
Defect Rug Ruturned by I still have to be out shipping...
I ordered a rug and rug pad for our new home. Got the rug and was super excited to open it and get it in the office. Upon opening it I noted the rug was defective with ink all over the top. I processed a return for both items. They are saying I still have to pay shipping and handling of the rug. This rug was not a return due to me not liking it once received or not working in my space/decor.. This was a DEFECTIVE rug!!
So many beautiful rugs and so many…
So many beautiful rugs and so many different sizes to choose from
You have some many options all the…
You have some many options all the beautiful rugs l have to buy two at time.
If the quality is as good as the prices
we in business. All different sizes that's what I liked best.
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Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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