Ruggable USA  Omdömen 788

I have bought 7 rugs total
From them. 3 runners, 4 larger rugs. I have had them all for a while except one recent purchase for our daughter’s room. I thought they were good (quality is ok but they are thin but makes sense for washing). But the underneath black Velcro material is disintegrating and you can no longer pull it apart as it leaves Velcro balls on the rug and all
Over my floor. It’s basically falling apart. I have Had them a couple years but should
Last way longer! This is sad, will not buy any longer from this company. Great concept but these for the price should last

Total order was just over $4000. That was supposed to include shipping. Well fedex gets these things and decides they are "too big" to be delivered (I kid you not), so says "you drive 4 hours and get them". I refused, so they said "okay we'll ship them back". I try to contact ruggables, and this is where this becomes a ruggables issue, not just a fedex issue. First, you do NOT get a phone number for anyone human. You can either a) leave a ticket b) email them c) talk to the chatbot. So I do all 3. Chatbot tells me it is going to escalate (but I don't hear back), No response to my ticket submission...order now shows 3 of the 5 rugs as "cancelled". I DO hear back from the email, they tell me they will send replacements, but this is already a month into this expensive nonsense. So no delivery, no help from chatbot, no help from submitting a ticket, and just a vague promise that they will "send again" which doesn't address the issue with fedex. Just horrific customer service all around. Add to that...the 2 rugs that we DID manage to get are REAL thin, not like a rug, it's like a mat. Really regret not going for the amazon one for 1/8th the price.

Ruggable changed their rug type, i've bought many, used to love them. Now when you wash it at home it leaves crease marks. I've since re-washed it at a Laundromat with higher capacity and they are still there. Defeats the purpose of a washable rug if it comes out completely creased.

Cheap rugs, way over priced for the quality and for what you get. Would definitely not recommend them. They are about triple the cost for what they are worth. Cheap, fade easily and don’t last. Crappy company and very poor customer service!!! DO NOT BUY THIS CRAP!!

The rug was a very poor quality for the price, the corners were not square and looked very funky and cheap and the edges were unraveling. The bottom "grip" didn't work at all and it slid around on the floor. I was able to return it, but had to pay a $10 fee.

I had bought some rugs previously and was happy, so much so that I had recommended the company to several people.
I noticed that they had started to sell throw pillows designed by Jonathan Adler and decided to buy some. Reading the description of a large pillow I noted that it included the insert, I added it to my cart and then scrolled through the site adding 4 additional pillows, all by the same designer, all at a similar price point.
When the order arrived, only 1 of the pillows included an insert???
I contacted the company and was told that indeed only 1 pillow included an insert. I expressed my unhappiness (it felt deceptive, kind of a bait and switch) and asked them to send me inserts, even offering to pay for the shipping. After talking to 2 different people it was like talking to a brick wall or an AI robot - zero customer service, just script readers. No inserts would be sent and my only choice was to send the items back.
I have spend $1000's with ruggable but no exceptions to the script.
This experience has definitely lowered my opinion of this company, I will never recommend them again.

I have purchased rugs from them three times. They are always gorgeous, exactly as pictured, and are easy to wash and keep clean as promised. Plan to stay a loyal customer.

Didn't wash well. Stains still in it. Not convenient

I wished it worked out. The concept it great.

But, the pad that the rug sit on very quickly would degrade and lots and lots of particles would come off as you remove the rug. Also, you really need to see it in person before you decide if it’s right for you. The rug being so thin felt cheap (I get its not and done well, but felt like it)

The merchant refused to honor the 7-day price adjustment policy due to a small discount already applied to the product. They had a point system that was discontinued. They forced you to use the remaining discounts of $5-10, vs giving you an actual price adjustment of 30%—poor customer service.

I have had 3 large ruggable area rugs for barely 2 years now. My main complaint is that although they are washable, the quality of the rubber pad is very low. After 1 year (conveniently just out of warranty) the little fibers of the Velcro have started to break down, now when I lift the rugs from their base pads I get 2 vacuum bags full of these little black pieces of black plastic. It makes an ungodly mess.
I first vacuum the top of the rug, then the under side, then the rubber base to get as much of these little peices of plastic, then the whole floor around the rug and the path to the washer because the black sand gets EVERYWHERE. Along with having to clean my washer and filter after running them through.
It’s such a laborious process that although I’d love to clean my rugs once a month I really only do it every 6 months.
For the price I paid for multiple large rugs I would have expected them to last longer than 2 years. I plan to through them away soon, get some old fashioned standard rugs and buy a carpet cleaner. It honestly sounds like less work at this point.

I was never able to talk to a real live person. I tried multiple ways and all I got was a computer. I gave up and returned the extremely skinny rug with I had just received.
I have really enjoyed their plush rugs with thick pads. I was trying to get another one. This seems to no longer exist. The skinny ones that are available now are useless.

Designs are fun. The rugs are low pile and thinner than non-washable, but fine for under the dining room table. Washes well, but I have to goto a laundromat with a high capacity machine. My issue is I bought a round 8’ diameter rug about three years ago and the edges in high traffic areas curled up permanently within a year. Also, there is a wear mark all around the circumference where the edge of the rug pad ends.

After ordering two rugs shipped together in one box the rugs didn’t work for me. When doing the return of said rugs it required each rug to be sent back separately which resulted in having to find another box, and the shipping cost of each rug. So, of course, the refund was less because of shipping two items back. They failed to impress me on every aspect and now will never purchase from them again.

I like the items I purchased, but I got lucky with what I chose. There are some items I'll be returning because they look cheap and for almost $1k I can't justify keeping it. Compounding the issue, I was denied a price adjustment because the rug had been delivered forcing me to return the items. At this point, I'm not sure I'll be reordering them.

The pad is not a perfect fit. Their tolerance is +\- 2” all around, which means your rug could be 4” too big. Mine is 4-1/2” too big in one of the dimensions, and they are just fighting me in Customer Service saying that I’m installing it wrong (per their website this should be foolproof) and arguing about measurements. Instead of being apologetic and trying to help, they went straight to accusation.

Furthermore, the print quality is just awful. they are not using nearly enough ink, so the color does not penetrate the whole loop, the underside stays white, and after one vacuum it looks like trash.

These rugs are very nice for about 2 months and then they become very difficult to sweep and clean. The corners start rolling up and not laying flat. I do not recommend this product.

This company is a scam. I purchased a rug in July 2025, and the company only included two non-slip mats in the box. No rug. I have been emailing to rectify this problem since early August, when I returned from vacation, and to date, no one has been able to resolve the issue. I contacted my bank to dispute the charge, as the company has been unwilling to respond to voicemails and emails regarding the issue. Guess what, this is a whole other level of fraud - if they mark a package as delivered even though it does not contain the items that were ordered, Visa considers the customer liable as if I had gone to the warehouse, created the rug, and packaged it myself. I am not only suing Ruggable, but I am also suing FedEx and Visa because I did not order two non-slip mats. What will I do with the mats without the rug!?!

Rug shipped pretty quickly with tracking info. Rug and liner arrived well packaged. I absolutely love the area rug! The design is great! Perfect for Halloween!

Their customer service policies are ridiculous. They were unfair with an exchange I had yesterday. Even the rep I spoke with agreed!
I have one of their rugs and the new one needed to match it. My mistake.Their exchange policy does not address how they handled my issue.
So, I ended up paying over $50 more for a 2x3’ rug because of the exchange. Will never purchase from them again.