Little hesitant to buy such a big ticket item online. Team at Rug and Rig were so efficient in getting order to me. Even answered a question I had re assembly on NYD within minutes. Very impressed, an... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pre ordered 50kg adjustable dumbbells. Shipment took a little longer to arrive than Lawrence expected but the communication was great and quality of the product is A1. Best adjustable dumbbells I've... Se mer
Företaget har svarat
Fantastic customer service - super speedy to handle my request to change a barbell package to suit my needs. Awesome price. Great that it is free pickup - my only advice is for the pickup point to ha... Se mer
Företaget har svarat
Dropped one of the adjustable weights and accidentally broke it whilst working out. I came over to Rug and Rig Fitness’s location in Bayswater and was assisted by Lawrence who was kind enough to repai... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We believe everyone deserves a simple and convenient path to a healthier you. That's why we offer high-quality, functional fitness equipment for the home gym. Our passionate team curates a range of affordable workout essentials, including Squat racks for building strength and power, Adjustable dumbbells for versatile, space-saving workouts, Olympic bumper plates and bars for serious weightlifting enthusiasts, Kettlebells for dynamic and full-body conditioning FID adjustable benches for maximizing your exercise options. Rug and Rig Fitness is your trusted source for unbeatable convenience: Train anytime, anywhere with our top-notch home gym equipment. Simple and practical fitness: We believe in straightforward workouts that deliver results. Unparalleled value: Get the gear you need at prices that fit your budget. Invest in your health and empower your fitness journey with Rug and Rig Fitness!
Kontaktuppgifter
12/14 Burgess Road, 3153, BAYSWATER, Australien
- 61 3 8338 4050
- support@rugrigfitness.com.au
- rugrigfitness.com.au
4,7
Utmärkt
246 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great quality
Great quality, speedy delivery, great communication. It was hard to see the quality of the weights, bench and rack in the pictures but when it turned up it surprised me with how great the quality is. Will definitely be buying from again. Thanks!
18 mars 2023
Svar från Rug and Rig Fitness
Hey Michael, I am so glad that you have had such a positive experience with us. Quality, speed of delivery and great communication are things we strive to deliver to our customers so its great news that you got all three! We can certainly try and show-off this quality more in our advertising in the future so it is more than obvious.
Glad to hear that you will use us again!
So happy with my purchase great price…
So happy with my purchase great price and fast delivery.
28 februari 2023
Svar från Rug and Rig Fitness
Hi Helen, Thank you for providing your positive feedback. Excellent customer service is our top priority, and we are delighted that our team was able to organise the expedited delivery.
Good quality mat
1mx1m gym mat came on time, very good quality , delivery person helped me carry it in
24 februari 2023
Svar från Rug and Rig Fitness
Hi Emille, Thank you for your positive review. Our shipping process is designed to ensure that your orders reach you as quickly as possible, and we're thrilled to know that your purchase arrived promptly. We take great care in packaging your items securely to ensure they arrive in perfect condition.
A+ Customer service and experience
Adelle was very quick to answer any questions and help me get my order through. Going above and beyond. Thank you!
A+++
17 februari 2023
Svar från Rug and Rig Fitness
Hey Chris, Thank you for sharing your positive experience with Adelle! We are glad to hear that Adelle provided you with excellent service and went above and beyond to help you with your order. I'll be sure to pass on your kind words to Adelle. If you have any further questions or concerns, please don't hesitate to reach out.
Very happy with my purchase and can't…
Very happy with my purchase and can't praise the customer service enough. When I ordered my weights set I didn't realize that the set I ordered was a pre order set for March. After I left a message regarding my issue I received a phone call shortly after placing message and Praba sorted my problem promptly and got my order shipped next day. Thank for everything.
16 februari 2023
Svar från Rug and Rig Fitness
Hello Greg, Thank you for taking the time to share your positive experience with us! I'm glad to hear that you are happy with your purchase and that our customer service exceeded your expectations. I'm glad they were able to sort out your issue promptly and get your order shipped the next day. We strive to provide exceptional customer service to all our customers, and I'm delighted to hear that we were able to do that for you. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.
Everything you want!
What is this company doing well? The customer support!
Ordered the dumbbell rack, adjustable bench and the adjustable dumbbells. All good products and work well as expected. Installing the adjustable Dumbbells I made a complete mess of, which you would expect with most companies when calling customer service to get back to you in a couple of days and to be put on hold etc. Adelle was great with delivery and to ensure everything arrived without me calling. When i Fu@#$ up the dumbbell arrangement, i emailed Adelle, and within minutes Praba called me to assist me with everything. Afterhours also!! The 5 Starts are for the Customer Service and will be the one of the reasons i will order more and recommend this company. Great Job and Keep it up
9 februari 2023
Svar från Rug and Rig Fitness
Hey Simon,
Thank you for taking the time to share your positive experience. We are thrilled to hear that you are satisfied with our gear and our service.
We are delighted and acknowledge your appreciation that we were able to assist you with your enquiries, even after hours.
We appreciate your support and recommendation and look forward to serving you again in the future. If you have any further questions or concerns, please do not hesitate to contact us.
The RUG + RIG Team
Fantastic customer service, good quality products, pickup location bit hard to find.
Fantastic customer service - super speedy to handle my request to change a barbell package to suit my needs. Awesome price. Great that it is free pickup - my only advice is for the pickup point to have greater signage (business logo or something) - it was hard to find.
Good strong packaging. Quality of the bumper plates look great - yet to use the barbell but looks good and good quality. Although I'm not sure that the thickness of the bar is to spec for a women's bar - it seems thicker then the women's 15kg standard but time will tell. Overall happy customer.
7 februari 2023
Svar från Rug and Rig Fitness
Thank you Lou for your kind words. We note your commend about the signage and do the needful. Please do not hesitate to reach out if any questions or concerns.
Team at Rug and Rig
Svar från Rug and Rig Fitness
Thanks Matthew. We're always happy to help.
The RUG + RIG Team
Quality product and great service
My order was delivered within a few days and Rug and Rig kept me updated each step of the way. The equipment is really sturdy and good quality. Couldn’t ask for anything more. Wonderful!!
19 januari 2023
Svar från Rug and Rig Fitness
Hey Paul, thanks for your review! We're really happy to hear it.
The RUG + RIG Team
Easy, helpful, good value
Del was very helpful and I felt that their approach is very customer-centric. Would definitely buy from them again.
19 januari 2023
Svar från Rug and Rig Fitness
It was lovely meeting you, James. Hope your dumbbells and stand serve you well.
The RUG + RIG Team
Rack, barbell, bench and 160kg plates
Ordered on Sunday and all the equipment arrived on Tuesday - excellent service and communication.
Top quality equipment - will absolutely be buying from these guys again. Praba and Adelle are legends.
17 januari 2023
Omdöme utan inbjudan
Svar från Rug and Rig Fitness
Thanks Finn! We're excited to hear from you again in the future! Happy lifting :)
The RUG + RIG Team
Svar från Rug and Rig Fitness
Thanks Amanda for your continued patronage :)
The RUG + RIG Team
Top Quality!
Bought the 150kg Bumper Plate package and Fractional Plates set and they came so fast to my door. These are super good quality cannot be happier! Highly recommend Rug and Rig to anyone!!
4 januari 2023
Svar från Rug and Rig Fitness
Glad to hear it, Steve! Thanks for your purchase!
The RUG + RIG Team
Svar från Rug and Rig Fitness
Thanks for your purchase and your review, Kylie! If you need any more plates or bars, just let us know :)
The RUG + RIG Team
The customer service was great
The customer service was great. Praba from the team was very helpful. A few hiccups in the equipment but that was sorted very quickly. Really happy with the quality of the equipment.
6 december 2022
Svar från Rug and Rig Fitness
Thanks for your review mate! We're always ready to help.
The RUG + RIG Team
Easy to order
6 december 2022
Svar från Rug and Rig Fitness
Hey there! Thanks for your review! Glad to hear it!
The RUG + RIG Team
Svar från Rug and Rig Fitness
Hey Chris, thanks for the review. We strive to provide personalised, rapid service to all :) Happy lifting!
The RUG + RIG Team
I brought a power rack package and it…
I brought a power rack package and it was easy to work out what package suited me.
The power rack was ship out the next day of my order.
27 november 2022
Svar från Rug and Rig Fitness
Thanks for your review, Robert. We're stoked that the package suits you!
The RUG + RIG Team
Excellent service
A big Thankyou to the team at Rug and Rig Fitness ..
being in Tassie they are always helpful in helping get my equipment sent never had problem have ordered on several occasions, and easy to communicate with .. Thankyou again
17 november 2022
Svar från Rug and Rig Fitness
Always happy to help, Natalie. Thanks for your continued support, and we're excited to see how you progress :)
The RUG + RIG Team
Svar från Rug and Rig Fitness
Glad to hear, Jo! Keep lifting!
The RUG + RIG Team
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