After months of being let down on delivery of a bistro set from another well known company, I placed an order with Royalcraft. Five days later it is under my pergola! Looks very stylish and is extrem... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent from ordering to delivery , can’t fault this company. Very pleased with my new Ivory Parasol 2.7m with LED lights, switched them on when it was dark, even better than website photos.
This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... Se mer
Företaget har svarat
Delivery crew polite and good. The problem is the chairs arrived in a huge cardboard box and now have to get rid of box. Well packed and protected, the rattan chairs for the money really good, and... Se mer
Företagsinformation
Skrivet av företaget
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Kontaktuppgifter
Taylors Lane, B69 2BN, Oldbury, Storbritannien
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fabulous quality and first class…
Fabulous quality and first class customer service. Fast and informative delivery process.
10 juni 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Item not yet delivered
9 juni 2026
Svar från Royalcraft
Thank you for taking the time to leave a review, and we're sorry to hear your item hasn't arrived yet.
We've looked into this for you and can confirm that your delivery is scheduled for tomorrow, 16th June. Communications regarding this have been sent to both your email address and mobile number.
We hope this puts your mind at ease, but please don't hesitate to reach out if you need anything further.
Kind regards,
Royalcraft Client Relations Team
Garden furniture
Product arrived on time, it was very well packaged and in good order.The delivery men were ost helpful and friendly.Would not hesitate to use this company again.
3 juni 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
I love my royalcraft table and chairs
I love my royalcraft table and chairs. I bought it last summer and it's still looking good. The only fault with it is that it doesn't have the usual hole in the middle to accommodate a parasol.
18 juni 2025
Omdöme utan inbjudan
Svar från Royalcraft
Thank you for your wonderful review, it's great to hear your table and chairs are still looking as good as ever after a year!
That's really helpful feedback regarding the parasol hole. We do offer a range of options across our furniture sets, so if you'd like to browse alternatives that include this feature, please don't hesitate to get in touch and we'd be happy to help point you in the right direction.
We hope you continue to enjoy your garden furniture for many years to come!
Kind regards,
Royalcraft Client Relations Team
Excellent communication, delivery and product.
Excellent communication prior to delivery. Product (3 seater outdoor bench) as described and easy to build.
Excellent delivery service on time and phone call prior to delivery. Cannot fault service or product.
10 juni 2026
Omdöme utan inbjudan
Svar från Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Excellent quality and fast delivery…
Excellent quality and fast delivery service. Items well packed and thrilled with the overall look. Cushions are lovely, just wish there was an option of colour as just grey is a bit boring.
26 maj 2026
Svar från Royalcraft
Thank you so much for your lovely review, we're thrilled to hear you're happy with the quality, packaging, and overall look!
Thanks for your useful feedback on the colour options, we'll pass this onto the relevant team.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
The staff were very helpful and the…
The staff were very helpful and the quality of the furniture is lovely and easy to assemble
2 juni 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Highly recommend
Very pleased with chairs & table set. chairs very comfortable would highly recommend them
Delivery was good had 3 hour slot & driver notified us when he was on his way.
Definitely would recommend
2 juni 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
My experience from Royalcraft was superb.
My experience with Royalcraft has been absolutely excellent. Right from calling them to ask for more details about an item that I wanted which was the Wentworth 2 Seater Comfort Bistro Set, placing the order on-line on 27th May 2026 and it then being delivered exactly on time on Saturday 30th May 2026. The 2 delivery guys were very helpful and carried all of the large boxes for my husband, placing them carefully into the back garden. Throughout the whole process, the communication from Royalcraft was excellent as they kept me well informed about my delivery and arranged a suitable time slot for my item to be delivered. The Bistro set itself is of extremely good quality and is good value for money. I would recommend this company to everyone as they are excellent.
27 maj 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review! We hope you are enjoying your new Wentworth Bistro Set!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Great Garden Furniture
Good communication
Quick delivery and up
To date information
Great quality product
26 maj 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Good quality garden bench.
Site easy to use, found what I was looking for.
Kept informed on delivery and the company were very good. Have assembled the bench and it looks fine. Seems to be of good quality.
1 juni 2026
Svar från Royalcraft
Thank you so much for taking the time to leave us a review!
We hope you are enjoying your new bench! We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Happy customers
We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with one cushion having a slight stitch issue and the customer service was excellent in making this right very quickly.
27 maj 2026
Svar från Royalcraft
Thank you so much for taking the time to leave us a review!
We hope you are enjoying your new furniture and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
I put a chair together brought from a…
I put a chair together brought from a big DIY chain. My mum sat on it however one slat had a knot in it which gave away straight away .
Upon emailing this firm directly I was dealt with effectively and their customer service is brilliant .
My mother recieved a new part with weeks .
Cannot fault this company at all well done
28 maj 2026
Omdöme utan inbjudan
Svar från Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
I purchased a Rio 4-Seater Recliner…
I purchased a Rio 4-Seater Recliner Dining Set with Parasol and glass table. Brilliant service, quick delivery and lovely set.
9 maj 2026
Omdöme utan inbjudan
Svar från Royalcraft
Thank you so much for taking the time to leave a review! We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Great service
Great selection of garden furniture and the online ordering process was very straightforward. Delivery was within a few days and the lads could not have been nicer. Very pleased with my new furniture - the buying experience was first class.
26 maj 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Excellent choice or products and…
Excellent choice or products and speedily delivered by two man crew who were very helpful
26 maj 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Reported to trading standards
Reported to trading standards, as per conversation with them - there are getting a few calls regarding this company for failing to observe consumer law on returns
Update, what a joke asking me to email in. Numerous emails and calls already done! You are not interested now you have the money!
27 maj 2026
Omdöme utan inbjudan
Svar från Royalcraft
We’re sorry to hear that your experience did not meet exceptions. We take your concerns very seriously and are committed to improving. Please email an issues or concerns to info@royalcraft.co.uk as we can investigate this further.
Kind regards,
Royalcraft Client Relations team.
5th June 2026:
Thank you for your updated review. We understand your frustration.
We genuinely want to help resolve this for you, however without an order number or full name we are unfortunately unable to locate your account and investigate the matter further. We are also not currently aware of the specific issue you are experiencing, so we would kindly ask that you email us at info@royalcraft.co.uk referencing this review & providing your order number so that we are able to look into this as a priority.
Should you prefer to speak with us directly, our team is available by phone Monday to Friday, 9am–5pm, and we will do our utmost to assist you.
Kind regards,
Royalcraft Client Relations Team
Very pleased with the fast delivery…
Very pleased with the fast delivery service. Everything arrived, good quality and easy to put together
21 maj 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review! We love to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Item seems well built and already…
Item seems well built and already assembled. Communication was very good and delivery went without any problems. Would use again.
18 maj 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Good website photos of the…
Good website photos of the furniture...very competitive prices...good quality items and prompt delivery..very impressed with communication of delivery time.
18 maj 2026
Svar från Royalcraft
Thank you so much for taking the time to leave a review! We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.