After months of being let down on delivery of a bistro set from another well known company, I placed an order with Royalcraft. Five days later it is under my pergola! Looks very stylish and is extrem... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent from ordering to delivery , can’t fault this company. Very pleased with my new Ivory Parasol 2.7m with LED lights, switched them on when it was dark, even better than website photos.
This is a brilliant company to deal with. The web site contains a wealth of information about their products and is simple to use. We ordered an outside dining suite on a Tuesday morning and we were e... Se mer
Företaget har svarat
Delivery crew polite and good. The problem is the chairs arrived in a huge cardboard box and now have to get rid of box. Well packed and protected, the rattan chairs for the money really good, and... Se mer
Företagsinformation
Skrivet av företaget
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Kontaktuppgifter
Taylors Lane, B69 2BN, Oldbury, Storbritannien
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Roma corner sofa
Roma corner sofa. Delivered really quickly and is a lovely set. Took 2 hours to build and tricky in places definitely a 2 man job but worth the wait. Table had a few mark and a dent but customer service came back to me straight away and sent another table to replace. Great service. Look forward to the sun making an appearance now to use it!
7 april 2026
Svar från Royalcraft
Thank you so much for your feedback!
We're thrilled to hear that you're enjoying your Roma corner sofa and that the quick delivery met your expectations. We're also sorry to hear about the marks and dent on the original table, but we're delighted that our customer service team were able to resolve this quickly for you with a replacement.
We hope you have many wonderful moments enjoying your new set in the garden.
Bistro table
Kept upto date on the delivery, friendly delivery service men and excellent bistro set, easy to put the table together, very comfortable.
31 mars 2026
Svar från Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were kept well informed throughout the delivery process and that our delivery team made such a positive impression. It's also wonderful to know that you're enjoying your new bistro set, and that you found the table easy to assemble and comfortable to use.
Thank you once again for choosing Royalcraft. We hope your bistro set brings you many enjoyable moments in the garden.
Kind regards,
Royalcraft Client Relations team.
Svar från Royalcraft
Thank you for your lovely feedback!
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
Ordering was easy on the website
Ordering was easy on the website. I was kept informed with updates on delivery but the very best thing was that there is an option to add What3words for the location of my house. The delivery men were excellent at keeping in touch. A first class service from start to finish. Thank you
23 mars 2026
Svar från Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you found the ordering process easy and that you were kept well informed every step of the way. It's also great to know that the What3words option came in handy for your delivery.
Thank you once again for choosing Royalcraft, and we hope you enjoy your new furniture for many seasons to come.
Kind regards,
Royalcraft Client Relations team.
Great product with very quick delivery
Great product with very quick delivery, it came very well packaged and was easy to put together. The end result was a very sturdy and well made good looking piece of furniture. So much better than I thought. Would recommend without hesitation.👍
23 mars 2026
Svar från Royalcraft
Thank you for your kind feedback!
We’re delighted to hear you’re happy with both the delivery service and your product.
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
My experience with Royalcraft was…
My experience with Royalcraft was perfect. It was easy to choose and buy my furniture on-line. Delivery was less than a week. The delivery team called me to let me know they were an our away and then 10 minutes after the delivery I was called to ask if the packaging and delivery had been to my satisfaction (it could not have been better). My furniture was easy to put together and I am now enjoying it on my patio. Thank you.
25 mars 2026
Svar från Royalcraft
Thank you so much for taking the time to share such a lovely and detailed review!
We're absolutely thrilled to hear that your experience with us was a perfect one from start to finish and we hope you enjoy your new furniture,
If you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Customer Care Team
Cant praise this company enough
Cant praise this company enough. Exccelent service all through!!
23 mars 2026
Svar från Royalcraft
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our service. We'll ensure your feedback is passed along to the rest of our team.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Customer Care Team
Very quick delivery and great furniture
Very quick delivery and good communication on delivery time. Furniture is lovely and very solid
Only suggestion would be to offer an installation and removal of packaging as it took all day to put together and we now have a car full of cardboard
23 mars 2026
Svar från Royalcraft
Thank you for your kind feedback.
We’re delighted to hear that you’re pleased with the quality of the furniture and that the delivery and communication met your expectations.
We also appreciate your suggestion regarding installation and packaging removal. This is a service we hope to offer in the future, and your feedback is invaluable in helping us improve our overall customer experience.
We hope you enjoy your new furniture, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Customer Care Team
The delivery was excellent that’s all I…
The delivery was excellent that’s all I can say
23 mars 2026
Svar från Royalcraft
Thank you so much for your positive review, we’re really pleased to hear that you were happy with the delivery service.
We hope you enjoy your new item!
Kind regards,
Royalcraft Customer Care Team
Order processed well
Order processed well, delivery was good but on opening the box both of the patio chairs were damaged.
18 mars 2026
Svar från Royalcraft
Thank you for your feedback.
We’re pleased to hear that your order and delivery experience went well, but we’re very sorry to learn that both patio chairs arrived damaged.
This is certainly not the standard we aim to provide. Please contact our customer service team with your order details and photos of the damage, and we’ll be happy to resolve this for you as quickly as possible.
We apologise for the inconvenience caused and look forward to putting this right.
Kind regards,
Royalcraft Client Relations team.
Great delivery guys and great product!
18 mars 2026
Svar från Royalcraft
Thank you for your kind feedback!
We’re delighted to hear you’re happy with both the delivery service and your product. We’ll be sure to pass your comments on to our delivery team as well.
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
Roma 4 seater rope dining set outdoors
We bought this same product via Wayfair but still royalcraft as badge on chair. I was very disappointed to discover we had to treat this brand new furniture before use when it clearly says on item specifications that it is treated. It came with several, bottles of nail polish type oil with a small brush to treat the whole wood on this product and when you think it costs over a thousand pounds I was very very disappointed. My husband put it together when I was at work and broke up the boxes
otherwise it would have been sent right back. The quality is nice but to treat it on receipt of it…..really
18 mars 2026
Omdöme utan inbjudan
Svar från Royalcraft
Thank you for your feedback, and please accept our apologies for any confusion caused.
The care requirements for this particular set are outlined within the assembly instructions provided with the product. As the furniture features a PU-coated finish, this offers added protection however it does require occasional top-ups and treating with a hardwood furniture oil once or twice a year (typically spring and autumn).
We would be happy to provide the care and maintenance guidance for your specific set and explain the process to ensure everything is clear and easy to follow.
Please do get in touch with our customer service team at info@royalcraft.co.uk, and we’ll be happy to assist further.
Kind regards,
Royalcraft Client Relations team.
Svar från Royalcraft
Thank you so much for your positive review, we truly appreciate you taking the time to share your feedback and we’re thrilled to hear that you had such a great experience with us.
Kind Regards,
Royalcraft Client Relations team.
Great delivery time and a fair price but a little dissapointed.
Great delivery time and a fair price.
This is the second purchase of a Royalcraft parasol which was made based on previous quality and service, however the quality isn't as good and im dissapointed with there not being a securing clip on the main arm, there was on the previous product, is this a manufacturing fault or a design oversight...either way it's dissapointing!!
I will be more discerning with my next purchase.
16 februari 2026
Svar från Royalcraft
Thank you for your feedback on the parasol, we take your feedback very seriously and I will ensure it is passed onto the relevant team. We want to clarify that the missing securing clip is due to a new design change. Should you need any further assistance, please email us at info@royalcraft.co.uk
Kind regards,
Royalcraft Client Relations team
GOOD QUALITY PRODUCT GOOD PRICE
ORDERED A GARDEN BENCH
DELIVERED IN A FEW DAYS
LOOKS AN EXCELENT PRODUCT AT A GOOD PRICE
HAVEN'T ASSEMBLED IT YET BUT LOOKS EASY
23 februari 2026
Svar från Royalcraft
Dear Customer,
Thank you so much for your positive review, we’re thrilled to hear you had a great experience with us.
We hope you enjoy your new bench!
Kind regards,
Royalcraft Client Relations team
Fantastic communication and super quick…
Fantastic communication and super quick delivery. Would definitely use Royalcraft again.
16 februari 2026
Omdöme utan inbjudan
Svar från Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new items!
Kind Regards,
Royalcraft Client Relations team.
Excellent communication by everyone.
Excellent communication by everyone.
Delivery communication excellent
Delivery excellent
11 februari 2026
Svar från Royalcraft
Dear Customer,
Thank you so much for your positive review, we truly appreciate you taking the time to share your feedback and we’re thrilled to hear that you had such a great experience with us.
We hope you enjoy your new chairs!
Kind Regards,
Royalcraft Client Relations team.
Excellent customer service !!!
Contacted Royalcraft on two occasions to enquire about their products.
Both enquiries were responded to straight away.
Such a breath of fresh air in this day and age.
Would definitely recommend this company for their customer service.
27 januari 2026
Omdöme utan inbjudan
Svar från Royalcraft
We truly appreciate you taking the time to share your experience and we’re thrilled to hear that you had such a positive experience with our customer service team during your inquires.
If you ever have more questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Royalcraft Client Relations team
Fantastic products and prompt contact…
Fantastic products and prompt contact to make a delivery at a time which suited us.
28 november 2025
Svar från Royalcraft
Dear Customer,
Thank you so much for your positive review and kind words about the delivery process, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Great customer care.
Purchased garden furniture early summer, had some concerns about how it had shown signs of weathering during the summer, when I informed the Royal craft care team they could not have dealt with it any better. I believe Tia and Lib (apologies if spelling of names is incorrect) handled my issue and resolved it quickly and efficiently to my total satisfaction. As a result would have no problems re-ordering again, many thanks.
10 december 2025
Omdöme utan inbjudan
Svar från Royalcraft
Dear Customer,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Tia and Lydia were able to resolve your concerns quickly and to your satisfaction, your kind words mean a lot to us and we’ll be sure to pass them along. We hope you enjoy your furniture, and if you need anything else please don’t hesitate to reach out!
Kind Regards,
Royalcraft Client Relations team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.