Rowen Homes Omdömen 

I ordered the star fish candle..... should have checked measurements, it's tiny compared to picture !

Great customer service!!! I emailed Rowen today with a request for refund on my delivery charge. To be honest I wasn’t expecting a reply back until next week. However, within 1 hour I had a reply back from Grace who confirmed she had actioned my refund. Amazing super efficient, thank you Grace

The courier broken my vase but Maria at Rowen Homes was absolutely fantastic and got me a replacement really quickly. I'm delighted!
A big test of any company is how they cope when things go wrong, and Rowen Homes passed with flying colours.
I look forward to using them again.

First time using Rowen homes , part of my order arrived damaged however I contacted via phone and spoke to Caroline and she checked stock and reordered the item to include extra packaging and talked me through how to send the picture through Facebook. Very efficient service and Caroline was extremely helpful and friendly

I ordered two nightstands in April, and they were supposed to arrive within a few weeks. In early May, I received a shipping confirmation, but still by June, nothing had been delivered. I contacted customer service, but responses were incredibly slow, and they never proactively updated me, even after promising in their most recent email that they would be in touch. They later claimed their supplier had tried to contact me, but I never received a phone call or email from them, and Rowen homes never proactively contacted me to tell me they tried to get in touch. Finally, in the second half of July, I was promised a refund, which will supposedly come in the next 10 days. The entire ordeal took far too much of my time and required constant follow-up on my part because they clearly weren’t managing the situation themselves.

Based on my experience, I can’t recommend using them.

I placed an order worth almost £5,000 because I believed I was buying from a high-quality, luxury furniture company. Unfortunately, the quality of both the products and the aftercare fell far below that standard.
The items were delivered several months before I moved into my property, so the problems only became apparent when the furniture was assembled. The headboard arrived without the necessary plinth to support it against the wall, meaning I had to pay a joiner £235 to make one.
When I assembled the rest of the furniture, I found that the divan base had a noticeable mark or hole, one of the bedside units was badly damaged, and the handles on both bedside units had been fitted visibly unevenly.
The company acknowledged that this was not what they would expect, but the initial offer was either a £350 gift card or a £300 refund if I kept everything as it was. After further correspondence, they agreed to reimburse the £235 joinery cost, refund £100 for the bedside units and £100 for the damaged bed, along with a £50 gift card.
Although this was an improvement on the original offer, I still consider it a very poor resolution given the overall value of the order, the number of defective items and the inconvenience caused. The bedside units could not be replaced because they were out of stock, and after repeated emails, I accepted the offer simply because I no longer had the energy for further back and forth.
I remain extremely disappointed. At this price point, customers should not receive damaged, incomplete and poorly finished furniture, nor should they have to repeatedly negotiate for a reasonable response.

Great Customer service received from Rosie, she was speedy and efficient in sending my replacement order.

Thank you

It was a present she adores it it’s heavy and well made the quality

We had an issue with our bed but this was due to the supplier not Rowan Homes itself.

It wasn’t a good experience initially but Rowan staff were absolutely fantastic and couldn’t be more helpful in turning things around.

Special shout out to Jenna who was an absolute god send and was so friendly and understanding, making a stressful situation that much better in the end

The service quick and delivery fast , but did not receive one of my ordered items, contacted Rowen by email above this but have not had a reply or my item sent to me very disappointed by this

Steph in Customer Experience was most helpful and replied to my questions very quickly.
Fast and smooth experience

Thank you Steph

I had an issue initially, but Rosie was absolutely brilliant. She responded quickly, kept me updated throughout, and resolved everything much faster than I expected. It’s clear she genuinely cares about providing great customer service and making sure her customers are happy. Thank you, Rosie, for turning a frustrating situation into such a positive experience. I really appreciate all your help!

I contacted customer service as I had bought more wallpaper than I needed .It was past the returns date but the customer services department said this was not a problem and I could return the unused wallpaper . They responded to my email very quickly .I haven’t received my refund as of yet , but I’m sure it will be processed soon

Beautiful bedding Yasmin gold bed spread matching cushions and bolster and a bonus next day delivery very happy thanks joanne

Very understanding and kind customer service . Thanks guys

I ordered 3 items and when arrived one was slightly damaged but a lady called grace was very helpful and reordered anotger replacement as the items I did recieve were really good quality

Five star experience ⭐️
I’ve been going back and forth with rowen for a while with regards to a bespoke order and they have been very patient
Jess F was very helpful, really quick at answering my emails and very professional.
I’m yet to receive my order but have had a great experience so far 😊

On the first attempt the vase arrived broken and tbh hadn’t been packaged well enough. But customer services were great. The replacement arrived speedily and well packaged and it’s a lovely vase. Very happy indeed with it. Will definitely shop here again.

My order arrived with one of the items damaged due to very poor packaging. The item was simply wrapped in bubble wrap and placed at the bottom of the box.
After numerous emails to customer service Grace acknowledged the query and refunded without delay.
Thank you

Vanessa

I bought the books and the cherry ornament im really pleased with both ive had plenty of compliments when people come to see me