Self tan nozzle was faulty, sent them a video and a replacement was sent out and received within a couple of days. I have used dawsey tanning for a few years and love it. Would definitely use again cu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a loyal customer and tend to buy 2-3 bottles at a time which last me well. The product itself is fab but the customer service and return policy is terrible. I still had a brand new bottle from my... Se mer
I had a problem with the spray self tan nozzle . Messaged them the same day and they were very prompt on replying to me . Sent evidence and replacement it’s on its way . Charley and Jodie thank you fo... Se mer
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Se mer
Företaget har svarat
Företagsinformation
Om Rose & Caramel
Skrivet av företaget
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Kontaktuppgifter
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Storbritannien
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
3,9
Bra
448 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
BEWARE ...
BEWARE .... AWFUL CUSTOMER SERVICE
I ordered the Tanning Stick. It was awful.... bright orange, sticky and would not spread over the skin. You were given a mitt to do so ... but it simply removed the product. They refuse to reply to emails (but now swear they have) and will not allow the product to be returned.
2 juli 2024
Omdöme utan inbjudan
I have tried everything, but this actually works!!!
I have tried everything, and i mean EVERYTHING, when it comes to tan removal and nothing works, so my expectations werent very high despite this being recommended to me. I have absolutely no words for how unreal this product is and you can see the tan lifting after a few seconds of rubbing it in. It has fully removed my fake tan, even in stubborn and patchy areas! 12/10 recommend. This product is life changing for my fake tan addiciton 🤣
3 juni 2024
Omdöme utan inbjudan
Tan remover is better than others but…
Tan remover is better than others but false advertising of no scrubbing ( you still have to scrub) and 60 seconds and it wipes straight off I tried after a few mins and ended up scrubbing still quite hard for it to come off. The really tough areas like knees etc are still on!
3 maj 2024
Omdöme utan inbjudan
I wish i could give 5 stars.
I’ve used this product probably 3-4 times now and it works brilliantly, better than other tan removers i have tried. However I used it again today and did nothing different and the skin on my chest started stinging. I have never experienced anything like it before. I don’t have sensitive skin either. I will continue to use this remover on my legs as they seem fine but must be cautious around the chest area.
17 mars 2024
Omdöme utan inbjudan
Customer service
Awful customer service. I was a regular customer and ordered a top up of my normal tan and ordered 2 bottles. When delivered the bottles had leaked everywhere. I contacted customer services who then went on to send me emails saying as I hadn’t taking a photo of the packing that had leaked they couldn’t do anything. I made them aware that as this was fake tan I disposed of straight away as I was worried about it dripping on carpets etc and was all over my hands and worried about staining but again no help. When then finally replied saying unless I had photo evidence they could send a replacement. I replied to them stating I was a regular customer and felt there customer service wasn’t great and didn’t want a replacement and they just didn’t reply. Awful will not be ordering from again as there customer service is awful. The tan remover they have all over TikTok and instagram does not remove tan in 60 seconds either like stated.
17 februari 2024
Omdöme utan inbjudan
Best tanning remover I’ve ever used!
Best tanning remover I’ve ever used!! Removes all tan, leaving your skin so soft and feeling back to normal. Highly recommend buying this 🤩
24 januari 2024
Omdöme utan inbjudan
Must buy tan remover!!
Love this product, it’s a staple in my weekly routine. Definitely worth it if you tan every week. Tan comes off so easily so you don’t have to scrub and irritate your skin. 10/10
21 januari 2024
Omdöme utan inbjudan
A product I can rely on!
Unlike other tan removers on the market this one is a game changer! Not only does it remove stubborn tan but it smells amazing and leaves the skin with no irritation. Couldn’t recommend any product more
21 december 2023
Omdöme utan inbjudan
Holy grail tan remover
The best tan remover! I won’t use anything else, it melts your tan off effortlessly with no need for harsh scrubbing. Would recommend to everyone xx
22 januari 2024
Omdöme utan inbjudan
Love this product
Love this product! Saves me so much time scrubbing, tan comes off in minutes. And keeps your skin nice and soft 🤩
22 januari 2024
Omdöme utan inbjudan
The tanning remover is soooo good
The tanning remover is soooo good! It takes your tan off so easily and my skin feels so smooth 🥰
22 januari 2024
Omdöme utan inbjudan
Thank you 🙏🏼
Thank you 🙏🏼 no more scrubbing or waiting for the tan to wash off! Great service too, highly recommend.
22 januari 2024
Omdöme utan inbjudan
Best tan remover I’ve ever used!
I’ve used other tan removers before but never had one that removes it as quick and easy as this! Love it!!
22 januari 2024
Omdöme utan inbjudan
Best tan remover ever!
Best tan remover ever! Comes off to easily & leaves your skin so soft!
22 januari 2024
Omdöme utan inbjudan
10/10
10/10, really easy to use, didnt leave me streaky, ready to re tan, gets it all off in one wash. Would recommend xx
18 januari 2024
Omdöme utan inbjudan
Best tan remover on the market
As many of us do, we have a bad tan day. I was victim to tan hands and urgently wanted to seek anything to get the tan off. I was referred by a friend rose and caramel ‘Purity Excel 60 Second Tan remover’. This did wonders in 60 seconds. So in love <3
22 januari 2024
Omdöme utan inbjudan
The best tan remover
The best tan remover I’ve used, takes my tan off so easily. Would definitely recommend.
20 januari 2024
Omdöme utan inbjudan
The best tan remover ever
The best tan remover ever! So easy to use and leaves my skin feeling as soft as ever. Would recommend to anyone 💗
22 januari 2024
Omdöme utan inbjudan
The best tan remover I’ve tried
The best tan remover I’ve tried, really easy to use and works amazingly without making my skin itchy. Would 100% recommend.
22 januari 2024
Omdöme utan inbjudan
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