Self tan nozzle was faulty, sent them a video and a replacement was sent out and received within a couple of days. I have used dawsey tanning for a few years and love it. Would definitely use again cu... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a loyal customer and tend to buy 2-3 bottles at a time which last me well. The product itself is fab but the customer service and return policy is terrible. I still had a brand new bottle from my... Se mer
I had a problem with the spray self tan nozzle . Messaged them the same day and they were very prompt on replying to me . Sent evidence and replacement it’s on its way . Charley and Jodie thank you fo... Se mer
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Se mer
Företaget har svarat
Företagsinformation
Om Rose & Caramel
Skrivet av företaget
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Kontaktuppgifter
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Storbritannien
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
3,9
Bra
448 omdömen
Ber kunder att lämna omdömen
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Svar från Rose & Caramel
Thank you so much! We truly appreciate your support and are thrilled to hear that you love our company. It means the world to us!
Rose and Caramel x
My absolute favourite tan!
My absolute favourite tan!! I’ve been a tan addict for years and tried all fake tans out there and I honestly couldn’t believe how amazing this Rose and Caramel tan was! I used the velvety one and it’s the darkest yet most natural tan that lasts for the longest time! I exfoliated yesterday after 7days and there was no buildup or dry patches whatsoever, I could have easily gotten away with another 2-3days. There is no horrible smell to it and also blends like a dream! Customer service also absolutely fantastic, I had an issue with Amazon order and Christina sorted it in no time and was super friendly! I highly recommend and will be purchasing again and again 🩷
22 januari 2025
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for your amazing feedback! 🩷 It truly means the world to us to hear that our Velvety tan is your absolute favourite and that you’ve had such a great experience with it. We put so much love into creating formulas that not only give a natural, long-lasting glow but also fade evenly, so it’s wonderful to know it’s working perfectly for you!
We’re also thrilled to hear that Christina was able to help with your Amazon order - I'll be sure to pass on your kind words.
Your support and recommendation mean everything to us, and we can’t wait to be part of your tanning routine again and again! ✨
Rose and Caramel x
Not the best but also not the worst
Not the best but also not the worst. First of they did not send all my items which made me chase them and have to wait another week for delivery.. when I put the tan on it came out green.. and it's very patchy even though it says no patches/streeks. The face drops are better but wow do they make you orange real quick not a natural tan at all.
2 december 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you for sharing your feedback. We’re sorry to hear about your experience and truly appreciate you bringing these concerns to our attention.
We apologise for the inconvenience caused by the incomplete delivery. This is not the level of service we aim to provide, and we’ll be reviewing our processes to prevent such issues in the future.
Thank you again for your honest review - it helps us improve!
Rose and Caramel x
One of the best companies I have ever…
One of the best companies I have ever dealt with, I ordered the tan remover and unfortunately when it arrived it was busted due to the delivery of it. I emailed them and it was no problem at all to send out a replacement one even though it wasn’t their fault and didn’t have to replace it!
Thank you so much
11 december 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for your kind words and understanding! We're thrilled to hear that you consider us one of the best companies you've dealt with - it means a lot to us.
We’re sorry about the issue with your original order, but we’re always here to ensure our customers are happy and well taken care of. Thank you for giving us the opportunity to make it right. If you ever need anything else, don’t hesitate to reach out!
Rose and Caramel x
Really not worth the hype
Don’t know if I should laugh or cry🤣. Decided to come off the sunbeds a few months ago, shopped around for fake tans as of course I’m paler now, continually seen this brand on my tik tok and they do the velvety tan which is supposed to be olive based so no orange which is what I wanted. Tan arrived a 3 days ago so decided to give it a try today. WELL🤣🤣one pump and it was bright green so I decided maybe it will be better when on the skin… nope ahahaha. Shrek 2.0 I can’t. Definitely be going back to sunbeds the tan is AWFUL.
Reply -
Hi, I did use your survey and this was the tan that was recommended. Lots of tans are green undertones which I used to use all the time, but this tan was completely green. Hope this helps improve for the future. Thanks.
25 november 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Hi Ellie,
Thank you for sharing your feedback.
We’re sorry to hear the Velvety Tanning Mousse didn’t meet your expectations. This product is formulated with a green undertone, making it best suited for skin tones with warm undertones (such as pink and yellow).
We understand that not every tanning product suits all skin tones, which is why we’ve spent years researching and developing a range of tans tailored to different needs. To help customers find their perfect match, we’ve created a tan match quiz on our website, which can guide you to the best option for your skin tone.
If you’d like further assistance, please don’t hesitate to email our customer service team. They’d be happy to help you find a product that works perfectly for you.
Thank you again for your feedback, and we hope to assist you in having a great tanning experience!
Best regards,
Rose and Caramel x
Brilliant tanning products
Brilliant tanning products. This is my favourite one and used many times before as its the best on the market. Sinks in immediately, no smell and dries so quickly, what’s not to love. Also the delivery is always really quick.
20 oktober 2024
Svar från Rose & Caramel
Hi Lisa,
Thank you so much for your glowing feedback!
We’re thrilled to hear that our tanning product is your favourite and that it continues to meet your expectations.
We’re also glad you’re happy with our speedy delivery service. Your support and kind words mean the world to us, and we can’t wait to continue being your go-to tanning product.
Thanks again for choosing us!
Best wishes,
Rose and Caramel x
First class customer service
First class customer service. Went above and beyond to assist me with a query. I have absolutely no hesitation whatsoever in recommending Rose and Caramel. Haven't tried the item yet however I know that their customer service would sort any problem out, which I don't expect there will be a problem. Thanks so much, customer service as it should be!
28 oktober 2024
Omdöme utan inbjudan
I absolutely love the products…
I absolutely love the products especially the tan remover .. I could not be without this it makes tan removal so easy no more scrubbing until your skin is raw this literally melts the tan off x also love the ultra dark tan looks natural compared to other tans I’ve used in the past .. amazing customer service fast delivery and response to any issues
Highly recommend
10 oktober 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for this wonderful review! We're thrilled to hear that you love our products, especially the tan remover. It’s so rewarding to know that it’s making tan removal easier for you – no more scrubbing is a game-changer! We're also glad to hear you're enjoying the ultra dark tan and that it gives you the natural look you’re after.
Our team works hard to provide the best service, so it means a lot to hear your positive feedback on our delivery and customer support. Thanks again for your kind words and for recommending us. We’re here anytime you need us!
Rose and Caramel x
LOVE LOVE LOVE
I love the rose and caramel products they always give me the best, long-lasting tan and the colour is soo nice.
All the other products I have ever used have also been amazing quality and all smell unreal!
Love this brand x 10/10
30 augusti 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for your amazing review! We're thrilled to hear that you're loving the Rose and Caramel products and that they’re giving you that beautiful, long-lasting tan you enjoy. We put a lot of care into the quality and scent of our products, so it means the world to hear such positive feedback. Your support truly motivates us!
Sending you lots of love from the whole team – we can't wait to continue being your go-to for glowing skin! 💕🌟
I’ve been using Rose & Caramel solution…
I’ve been using Rose & Caramel professional solution for years & stock their tan removers & self tan too. Great quality products & the accounts managers are all very knowledgable and friendly too! 10/10 ♥️
3 september 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for your excellent review Debbie! We’re thrilled to hear that you’ve been a loyal user of Rose & Caramel products for years and that you’re pleased with our tan removers and self-tan solutions. It’s wonderful to know that our quality and customer service have consistently met your expectations.
Your support and kind words mean a lot to us. We look forward to continuing to provide you with top-notch products and service!
Thank you for the 10/10 rating!
Rose and Caramel x
Amazing olive colour and smells great!
2 september 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you for your fantastic feedback Kerry! We’re delighted to hear that you’re pleased with the olive color and fragrance of our product. Your satisfaction is our priority, and we’re thrilled that our products have met your expectations.
Rose and Caramel x
Amazing products!
Amazing products!
I have various items all of great standard
Firstly LOVE all the instant tanning mist
Great for last minute Huns like me and still gives a streak freak lovely tan it smells nice and you can wash it off after too.
Also the Brow soap easy to use with a desired outcome :)
26 augusti 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you for your wonderful feedback Jess! We’re thrilled to hear that you’re enjoying our products, especially the Instant Tanning Mist and Brow Soap. It’s fantastic to know that they’ve worked well for you and met your expectations. We’re delighted that you appreciate the quality and ease of use of our products.
Your support means a lot to us, and we look forward to continuing to provide you with products that you love!
Rose and Caramel x
Love these products
Love these products, especially the purity excel tan remover which is an absolute god send when I'm due a fresh layer or mess up 😂 The Tanplexion range is also stunning and smells amazing. Been happy with every product I've tried!
20 juli 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for your fantastic feedback Mary-Ann! We're thrilled to hear that you love our products, especially the Purity Excel Tan Remover and the Tanplexion range. It’s wonderful to know that they’ve made such a positive impact on your routine. Your satisfaction with every product you’ve tried means the world to us.
We look forward to continuing to provide you with products that you love!
Rose and Caramel x
Had some lovely products from rose and…
Had some lovely products from rose and caramel, would defo buy again.
28 augusti 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for your kind feedback Deborah! We’re delighted to hear that you enjoyed our products and are considering purchasing from us again. Your support means a lot to us, and we look forward to providing you with more great products in the future.
Thank you for choosing Rose and Caramel! x
10/10 Products & Service
Gorgeous products. They apply so well and smell incredible!
Service was quick and was kept up to date throughout the process too.
24 juli 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you for your wonderful review Robyn! We’re delighted that you love how our products apply and that their scent has impressed you. It’s also great to hear that you had a positive experience with our service and communication. Your satisfaction is our top priority, and we're thrilled to have met your expectations.
We look forward to serving you again soon!
Rose and Caramel x
Svar från Rose & Caramel
Thank you so much for your kind words Jade! We're thrilled to hear that you love our products and appreciate your recommendation. Your satisfaction means the world to us, and we look forward to continuing to provide you with the quality you expect.
Thank you for choosing us!
Rose and Caramel x
Amazing products, and customer service!
This company is by far one of the best I've dealt with in my salon. From the products they sell to the customer service, they are amazing! Thank you for making my customers so happy 😊
26 augusti 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you so much for your wonderful review Michelle! We're absolutely thrilled to hear that you've had such a positive experience with both our products and our customer service. Making your customers happy is our top priority, and it's incredibly rewarding to know that we're achieving that goal in your salon.
We truly value your business and look forward to continuing to support you with the best products and service possible.
Rose and Caramel x
Change in products, no longer great
I have been using Rose and Caramel for about 5 years and order pretty much monthly but have found recently their products just aren't consistent. The tan doesn't seem to work after one layer anymore, it's more a 2 - 3 day process of layering to get some colour even with the ultra dark, it also goes scaly on the skin after a few days which it never used to. There is a constant change in the consistency of the "mouse" which is sometimes more a liquid consistency. And the tan remover has also started to sting my skin leaving me with red burn like marks and stinging for a few days. I'm not sure if they have changed supplier or formula but I'm sad to say after 5 years of being a loyal customer I'm no longer going to be ordering after months or issues. I would like to note I haven't changed any of my normal products I used such as moisturiser or how I apply / remove.
10 juli 2024
Omdöme utan inbjudan
Svar från Rose & Caramel
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your recent experience with our products and the issues you've encountered. It’s concerning to learn about the inconsistencies in our tan and the adverse reaction with the tan remover.
We take pride in the quality of our products and the satisfaction of our customers, and your feedback is invaluable in helping us address any issues. We would like to investigate this matter further to understand what might have caused these problems.
We appreciate your loyalty over the past five years and are truly sorry for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our products.
Rose and Caramel x
Would not order again!
Would not order again!
I have been using the Trinity Ultra Dark tanning moose for a few years now and have always loved it but I recently bought a bottle and when I washed it off there was no tan at all. When I contacted the company they said they did not do refunds or exchanges after 14 days. I would think when something is faulty a company should offer an exchange. Unfortunately I would now not buy this tan again and has put my friends off of the product too. Bad customer service.
3 juli 2024
Omdöme utan inbjudan
OMG this tan is UN-REAL
OMG this tan is UN-REAL! It’s smells so luxurious and fresh and sexy! I’ve tried all the tans on the market and this is by faaaar my new found favourite! Just wish I’d found it sooner.
2 juli 2024
Omdöme utan inbjudan
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