Ryan Craven who was totally professional & extremely patient with us, answered all of our questions. Made sure repeatedly to let us know he was there to assist in any way! Excellent representation fo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everything went smoothly. Our representative called before coming and she had completed her prior client early. She arrived at our home one-half early. Thank you again for assisting us with this h... Se mer
Customer service was fantastic. Everyone was kind, respectful and solved any issue within one phone call. The electronic notary signing was our only issue. Wish we could have had an in-person notary... Se mer
The process was very straightforward with concise instructions. By allowing signing docs prior to the appointment really helped. The Tech support was helpful when I had a problem with the link and... Se mer
Företagsinformation
Skrivet av företaget
With a nationwide network of partners and locations, we deliver the title and closing solutions you need—when and where you need them. Our responsive team, paired with best-in-class technology, makes every transaction smoother.
Kontaktuppgifter
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Everything was very well explained
Everything was very well explained. Everyone was very responsive and helpful. There were a lot of moving parts to this transaction, but everything went very smoothly.
Rocket Mortgage contacted us at just…
Rocket Mortgage contacted us at just the right moment, right when we needed it. And from there it was all UPHILL! They always kept the lines of communication open. They were constantly both professional and personable at the same time. Their finance option for us was much better than the competing option. Even the virtual closing session went great! No complaints 👌
Signing at home instead of online
It was so nice that a member of your team came to our home with all the paperwork that we needed to sign, instead of us doing the signing on line. We’re both in our 70s and aren’t up to date on computers!!
The gentleman who brought the paperwork was very kind and knowledgeable! Great job!!!
System issues and slow progress
System issues, could not un click options that we accidentally clicked. Missed spelling after correcting several times 3-4. Difficult to login. Almost a full month of waiting for underwriting to clear documents that were correct and submitted promptly the first time. I was hours away from losing my rate.
Short and to the point!
Need a Faster, Simpler Process
Overall, the process was okay. However, excessive documentation was requested which Rocket already had from the last refinance. And, once this documentation was provided, it took up to 3 days to respond. The process should be streamlined for those who are already Rocket Mortgage/Rocket Money customers. The agent, Moe, was good, but not all that responsive to my requests. The closing agent, Raven, was great.
The notary who helped me close was…
The notary who helped me close was lovely but it was frustrating when I didn’t get access to my signing documents online until after he had left. I had hoped to complete my signing virtually before his arrival and had been looking for the link starting at 0700 when I was told it would arrive.
Nice people here
Nice people here, so helpful and knowledgeable about helping us to get our financial goals.
Rocket excellence
Having early access to many documents was useful.
Prompting was appropriate. Video cintact was clear courteous professional.
The process was simple and quick.
Every person was helpful and not…
Every person was helpful and not overbearing, which is appreciated
Great teamwork when staying all in house with rocket!
The people helping me were awesome at their job.
Quick, easy, 10/10!
Everything went great!
Vance guided us through the process
Vance guided us through the process, was there step by step and was available for any questions or concerns. He made the entirebexperience significantly better
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








