Ricoma Omdömen 

First I got a no needle halfway through my embroidery. I didn't want to mess up my project so I called Ricoma Tech support they told me what to do right after I got a color change error Jose was very patient and kind, he stayed with me until I got my Ricoma running again, and I didn't loose my embroidery that I was halfway done with. Thank you sooo much for the support!!!

From day one this company has showed just bad their management team really are as well as being the worst company on the face of the earth .

My wife bought an new machine , when we received the delivery the machine was not in the box!! it took two day to finally get some one to talk to and all they could do was come up with excuses,. now we are having a issue with machine not working properly. trying to get help from tech support is imposable

My Laptop was stolen needed to reinstall Chroma, was sent the link immed along with instructions. I did not realize Chroma had its own serial number so I tried to use the Machines which did not work. Called Tech support explained the issue was told I needed the Chroma serial number was sent immed to my email I entered the correct number and now have access and active Chroma Thanks

Most times the tech can send a video to show how to fix a problem but every once in a while you need their eyes on the machine! Kimberley was extremely helpful and patient while we awkwardly went over the problem and possible solutions! A part was needed so between payment, shipping and delivery and a video showing how to install we were up and running great in less than four days! Awesome job guys (Kimberly) and thanks!

I had a very bad issue with my Embroidery machine 1501, after a week of being self tech because that weekend was a holiday, customer support provided videos and links that helped with some of the lil problems but seriously my machine was completely out, finally called tech support and they schedule a video call, and then surprise agent was very patient, showed acknowledgment on the problem that I had, he resumed one week that took me figured same negative result with my very limited tool acknowledge, to fix it in 4 hours that could be just 1 if he had the chance to be hands on, but I am in California and I believe they are in Florida, he saved a lot of money and time! Thanks Arel!

Everyone at Ricoma is very helpful. Joseph was diligent in helping troubleshoot the problem and get the correct replacement part necessary to fix my machine. It’s nice to have the support and know you have a team there to help.

Purchased a TC1501 embroidery machine June 2023 have not completed the first order, was sent a used machine that won't work for the original machine. Stay away from Ricoma it is a nightmare.

I required assistance aligning my Mighty Hoop on my Ricoma 1501 TC machine. Initially, I was frustrated as I had to wait a few days to schedule a video meeting. Nevertheless, after my session with Reynaldo Delgado, he patiently guided me through calibrating all my Mighty Hoops. This experience turned my initial disappointment into satisfaction.

Was promised a working machine over half a year ago. Machine still doesn't work, I've paid for 6 months of rent in a space that I haven't been able to make a dime off of because of Ricomass's horrid speed and service. Still don't have a working machine and still no solution or owning up to a problem, no discount, no customer appreciation, no nothing, just slowly trying one problem at a time. They've done zero to remedy any situation and have not taken any blame. I wouldn't touch anything this company does.

Thanks to Daniel B,
I just purchase my Ricoma EM1010 embroidery machine, I am loving this machine, thanks to Daniel for the advise and for always been text and email away. He helps me to choosing between the embroidery machine and the printer, which actually make sense in long run, because the type of work and project I would be doing require the embroidery machine.
My machine is here, I am loving it, can't wait to start.
Thanks again Daniel B.

OMG. Save yourself. I'm serious. We bought two machines in August. It's April now. One machine has NEVER run - we haven't been able to run one job on it - a 20k machine - Revel DTF. Our embroidery machine ran well until last month. They tried to diagnose it over the phone for a week, then agreed to overnight a part, but then said that overnight will actually take two days and this is only if we paid $200 in addition to the overnight shipping fee.This is a machine under warranty. We paid because we're over a barrel. Then they shipped us the wrong part. Sent the replacement part (the once correcting their error of sending the wrong part THREE DAY SHIPPING) and said, 'overnight wasn't really overnight,' whatever that means. Refuse to send another, at any cost, because they already sent one. So, to recap, they said they'd overnight a replacement on Monday. It's Friday and we still don't have it. This is typical.

When you call Ricoma, notice that if you want sales, you press one. Someone answers right away. Try pretending you want technical support and see how long you wait. And remember that the person who picks up is not a technician. That person picking up will tell you they'll have a technician call you. It's rarely the same day. And if you miss the call because you were in the bathroom, you have to call back, he on hold again, and go to the end of the line. If you use the automated option to put in a work order, it's worse.

No other company can be this bad.

Anthony Neyra was great! I was having an issue with my sonic jet NOT SPRAYING and he took the time to help me over a course of 2 days we were able to get the sonic jet running. He was very thorough with the trouble shooting and we learned that my lines needed to A. be pushed in further B. he helped to make sure the wiring was connected correctly. Once these two things had been done the machine started working properly. He was very patient and I am happy to be able to use my machine now. I highly recommend Ricoma produce a video with more in depth training on the sonic jet as I followed the pretraining for the Vision and the education is very limited and the labeling of which line is light and which line is dark were incorrect. It would be very helpful to have an in depth video specific to this product and or a training dedicated to the sonic jet with a live rep. Anthony THANKS SO MUCH for your help! Sincerely, Janis

Carlos Roque helped me fix my machine in no time. Expertise and Professionalism were second to none

Customer support has ALWAYS assisted me and helped me fix the problem. All of the problems have been user error and I appreciate their ability to facetime and walk me through it all.

I have had their Vision DTG printer for less than a year and I have been having issues after issues with the printer. Every time I try to get in touch with customer service they take a long time to get back to me. My printer has been sitting their for 3 weeks with unresolved issues and the replacement part I purchased hasn't been shipped yet. I'd stay away from this company.

Arel Real GRACIAS POR AYUDARNOS.... EXCELENTE ATENCION ... Y SUPER TECNICO SOLUCION EN POCOS MINUTOS EL PROBLEMA GRACIAS Arel Real

Arel Real THANK YOU FOR HELPING US.... EXCELLENT ATTENTION... AND SUPER TECHNICAL SOLUTION IN A FEW MINUTES THE PROBLEM THANK YOU Arel Real

I appreciate Michelle’s help, she was patient and talked me through troubleshooting my MT 1502 clearly. She made my day 10x better, Thanks.

WORST EXPERIENCE EVER! STILL PAYING FOR A MACHINE I HAVEN'T USED. RICOMA 2402, STILL NOT WORKING! I HAD TO PAY A CONTRACTOR TO KNOCK DOWN A WALL TO PUT SOME DOUBLE DOORS IN TO GET THIS HUGE MACHINE IN. ELECTRICIAN HAD TO RUN THE LINES FOR A NEW PLUG. I HAVE TO KEEP ORDERING INK BECAUSE TECH SUPPORT HAS ME LOADING INK EVERY 2 MINUTES. THEN I HAVE TO RESCHEDULE WHEN I GET THE INK THAT TAKES WEEKS. TECHS HAD ME TAKE APPART MY MACHINE AND STILL COULDN'T FIGURE IT OUT. MEANWHILE I STILL HAVE TO MAINTENANCE SO THE INK HEADS TO GET CLOGGED. IT'S A DISASTER! MY MACHINE LOOKS LIKE A DISASTER! AND I'M IN THE SH@*** WITH MY CUSTOMERS. AND RICOMA DOESN'T CARE! NO RUSH ON THEIR PART TO SEND OUT PARTS. A NIGTMARE I DON'T WISH ON ANYONE!!!

Roberto and Nicole were awesome. if you get the chance to choose your support technician and/or sales rep....they are both top notch!!!

Instant responses from Michelle Martell re: tech support. I would talk with her any time I need assistance.