Ricoma Omdömen 

I was having trouble with the pressure foot, I spoke to Sydney Reyes and he solved the problem that I thought was broke when you don't know, you don't know thank You Sydney Reyes. He was trying to get me help but he helped me himself. Awesome ⭐⭐⭐⭐⭐

Subject: Excellent Customer Service Experience with Jose Medrano
I had an outstanding experience working with Jose Medrano from Ricoma. His customer service skills were exemplary, and I wanted to share my positive feedback.
Key points of my interaction with Jose:
1. Responsiveness: Jose answered all my questions quickly, demonstrating a commitment to prompt customer service.
2. Professionalism: Throughout our interaction, Jose maintained a high level of professionalism, handling all my needs with courtesy and expertise.
3. Thoroughness: He addressed all my concerns comprehensively, leaving no questions unanswered.
4. Customer-focused: Jose showed a genuine interest in meeting my needs, ensuring I had all the information and support required.
Jose's efficient and professional approach made my experience with Ricoma smooth and satisfying. His performance reflects positively on the company and significantly contributed to my positive impression of Ricoma's customer service.
I highly recommend recognizing Jose for his excellent work. Employees like him are invaluable assets to any organization.

OmG Hosea was so helpful and down to earth to talk to - the smile is still on my face. We both laughed at each other but in a healthy way. Keep up the good work young man. Peace ! (Smile)

Los técnicos son un amor. Tienen la paciencia para ayudar.

This review has nothing to do with the technicians and customer service reps. This review is to share my most recent experience with Ricomas machine and the service provided.

I reached out to Ricoma because my less than year old single head machine started making a weird screeching noise and was not grabbing the bobbin thread. The screen was showing No Needle/Color Change Timeout error.

After a series of facetime trying to figure out the problem, i gave up and asked for a technician to come out. Imagine teaching a patient how to perform surgery on another patient on facetime… thats what it felt like to me.

Ricoma said it was user error and its not covered by warranty. They charged me $90/hr for travel one way plus $150/hr labor. So out the door i paid $330.

The service tech Aiden was able to solve the problem initially which was to change the reciprocator. Tech ran some tests and machine was fine… for a few hats then it started doing it again.

Ricoma sent a few videos and had me buy a T Allen key to adjust the potentiometer. Still didnt work.

They finally sent Aidan again 10/1/24 and changed the Color Change Cam and this time its under warranty.

The back and forth with Ricoma started in August 28 and today is 10/1/24.

Ricoma seems they are focused more on sales and not customer retention. They have 2 active technicians in California and one of them is a traveling tech. How can they service all the machines?

In hindsight, i would have not bought a Ricoma. Do your due diligence and research prior to purchasing a machine from them.

Mr. Johnny Ramirez is the best and made everything so simple easy and efficient. Easily one of if not the best!

I was confused after trying to do Chroma. I'm not computer savvy. Jose Medrano explained it twice and I had it. So thanks again for being there.

Tech support was very helpful, and emailed me back within 5 to 10 mins of my inquiry. Issue with my machine was solved very quickly. Thank you again!

Tech agent was patient with me and walked me through what I should look for and how to resolve

Mark Torres and Jose Medrano are the absolute best! We were on a time crunch to complete a project, and they both came through with flying colors. Jose took the time to understand the problem, kept us informed of progress, and followed up with us until the machine was operational. We are thankful that he connected us with Mark who was able to quickly identify and fix the issue. Their kindness and professionalism is unsurpassed.
With sincere gratitude,
Meredith Gill

Jose solved all my problems with my luminaris 200! Thank you so much Jose! I will definitely be back and 100% recommend Jose to solve a printer problem. If he can't he will direct you to someone who can!

Jose Medrano has excellent customer service skills. He supplied me with clear and precise directions which corrected my problems immediately. Thank you Jose

We just got the machine and I will be the first to say there were more problems then ever. However the tech support Kelvin made sure I had some out here. I was on a deadline due to traveling for work and a event. They worked hard with my time frame. Once rep was out here I had a few problems and Kelvin was right on the phone with me trying to get it up and running. I messed with the tension and got it resolved. Kelvin has been a wonderful tech support. We are already thinking of the next one we will get.

Great support! Resolved issue so fast!

Im very new at heat pressing. I got a heat press just a few months ago from Ricoma. I had my first heat press issue and Eric Gonzalez with his busy agenda never gave up on me. Numerous emails and phone calls until finally we coincided and Eric helped me resolve my heat press pressure through a Video call!!. Big Thanks to Eric and Thank you so much for your patience!. You are a great Ricoma’s Representative!.

We purchased a DTF machine from Ricoma a year ago and have had issue after issue with little to no resolution. We call and leave messages with no answer, we have had many issues with the machine and when we do get to talk to someone, they give us a wide array of possible solutions that never end up helping. We have wasted thousands of dollars for a machine that does not work correctly and absolutely terrible customer service.

I recently had the pleasure of working with Keelven Nazien an exceptional tech support person who went above and beyond to help me resolve my technical issues. His knowledge, patience, and professionalism were truly impressive. I highly recommend his services to anyone in need of tech support. Thank you for your outstanding assistance!

Had a very quick turn around on the solution to my issue. Very promptly and professional

I had the pleasure of speaking with Jose Medrano. He answers the phone with a smile and was a joy to talk to. I appreciate his sense of humor and his kindness.

Sydney Reyes responded to my submitted ticket quickly with instructions to help solve my problem.

I am so grateful that I purchased my Ricoma machine because it is a workhorse but also for the tech support when something (rare occasion) goes wrong.
Thank you,
Kelley Goldsmith

I purchased the luminarious 200 white toner printer along with the heat press back in 2021. I have had nothing but problems with both units.

The white toner printer is a joke. Adhering the A and B sheets together was a nightmare to learn. I finally got the process down but the quality sucked. The colors are dull and the crack after a few washes. I contacted support and was recommeded to purchase some different transfer sheets. They worked a little better but after a few months I started having problems with my toner. I have streaks thru my images. I contacted support and their recommendation was to replace all of my toner cartriages that are $500 each x 4. Im sorry not all the cartridages can be bad because the printer says that they are 3/4 full. I finally gave up on the printer and it just sits here like a log.

The heat press has been nice but I have had issues with it as well. First time the wire inside the machine burnt up. Support sent me a replacement. Then shortly after that the powercord caught fire in the outlet. Thank goodness I was home and was able to take care of it before it burnt down my house. Then 3 days ago the hex bolt that keeps the top plate straight broke. I contacted support and they wanted $32 for a new bolt. I went to Home Depot and bought a new bolt for $2.