Ricoma Omdömen 

My support Team was patient with me and worked with on my time to resolve my issue with my embroidery machine. I'm back in business.

Love my new embroidery machine EM1010. Service Department was great when I called them with a question. Thanks Tristan!!!

Very good communication and easy to problem solve

I needed to change out the color change motor. Kimberly Handal walked me though it in a very patient and methodical way. It took over one hour - my machine is back up and running and I am so grateful for her guidance.

I bought a uninet i color 550 a few years ago and the software pro rip, today i encountered a port issue but because they no longer deal with uninet and they parted ways they can no longer help me with any issues, it will make we wonder if I buy any other machines from them and they parted way ways again will they help me. Probably not think twice when buting machines and make sure whatever they promise you have it in writing.

The service is first class, quick and precise responses that helped solve the problem with my EM-1010 embroidery machine. Alden Bautista Thank you very much for your attention and prompt response.

I would 100% recommend "Kimberly Handal at Ricoma"! She is very informative, helpful and sooo patient! even after i took too much time than expected, she patiently walked me through my challenges, and made me feel confident in what I was doing. She hands down the best!

I purchased a Yamata bar tacker from them. After the first week of having it the motor quit spinning seized and the machine started smoking. I contacted them with 0 response on this. Once i was able to get it working with the back off and a fan constantly on it, it now birds nests underneath every other stitch along with fraying the upper string on the stitches it doesnt birds nest. This machine is completely defective and now they want to communicate with me since i am beyond 30 days and wont take the machine back. Do not purchase anything from these crooks.

I have a Ricoma Mt-1501 Commercial Embroidery Machine. I replaced the spring to the tension knob, which called for removing the entire tension knob. I called in and spoke with technical support (Shirlen A) she assisted me until the issue was resolved. I appreciate Shirlen’s efforts and she definitely went above and beyond assisting me, Thank you!!

Great customer service! Jose Medrano who helped me was very friendly and knowledgeable with his craft! He went above and beyond to help me resolved my issues. Thanks!

I purchased Ricoma equipment expecting high quality, but my experience has been a nightmare. The product malfunctioned shortly after purchase, and the replacement process has been a mess. Customer service is almost nonexistent, repeated emails and calls go unanswered, and I’ve been left without a resolution for weeks. For the price, I expected much better. I would strongly advise others to avoid Ricoma if you value reliability and responsive support.

It has been 16 months that I have been paying on a DTF pinter and it still does not work. It takes a long time just to reach someone let alone get them to fix the machine.

The color change assembly malfunctioned, so I contacted Ricoma support. Christian Hernandez promptly responded via email and helped me replace and install the new assembly. The instructions were easy to follow, and the entire process went smoothly. Christian was friendly and knowledgeable, and he also answered my other questions about the MT-1501 machine. I would highly recommend Ricoma.

Excellent printer and heat-press combo for our small business clothing and shirt design shop, quick response for the Ricoma team and resolves any situation with ease. dozens of training video to get your business off the ground. The luminaris 200 starts up warms up quickly and prints vibrant colors on the spot. I can't wait to print more beautiful shirts. Thank you Ricoma for all your support

Jose Medrano was very good in helping us fixing our machine. Thanks Jose we appreciate your time with us.

Ordered a part and paid for next day shipping, here we are over 48 hours later and the label is still sitting in created. No replies from company.

Jose was a Big help with my issues regarding finding my serial number, as well as my other issue.

I purchased an Em 1010. The Technician at the time stated I really needed the hoopmaster station and the 8 in one hoop set. I have never used either and together cost me almost over $500 I didn't need to spend. My machine is less than a year old. I have watched almost every YouTube video out there. I am told I expect that it be a turn on and go and that is farther from the truth. I feel this company has swindled me out of over $8000 for a machine that does not ever work as it should and hasn't since day one. Please make sure you are reading the emrboidery reviews if going that route as now that I have looked more the embroidery side is getting very few positive reviews. I would NEVER reccomend Ricoma to anyone!

Jose helped me with my printer from start to finish he did a very good job 👏

I was having problem with transfer paper I was unable to get it to stick to adhesive paper. Eric Gonzalez was a big help he show me how to do it the right way and set the right heat press to the right temp and how to peel of transfer sheet.
thank you Eric.