Ricoma Omdömen 

The worst customer service and spare parts department support ever. One person stated the cut off time for fedex 4pm and another 1:30pm! Tech support requested on Friday and as Monday afternoon they didn't call at!

Anthony was amazing. Fixed my printing issue and even explained why it was happening. He was very patient and understanding through all of my issues.

I recently begin working with a Ricoma machine and appreciate the customer service. Embroidery machines are completely new for me. A big thank you to Reynaldo Delgado for his patience and willingness to provide helpful hints.

Definitely appreciate the assistance with my machine. The service after the sale is great! Arel took the time to walk me through the problem I was having with my machine and Arel Real stayed on until everything was complete. Hats off to the team at Ricoma.

Michelle Martell did amazing job and helped a lot! Professional, clear response, fast actions and super polite! Thanks Ricotta for hiring such amazing workers! Wish you guys all the best!

Roberto Rodriguez is the best tech support person. He can troubleshoot my printer problem and resolved. I am very satisfied with Ricoma And the tech support team. I propose to raise the salary to those people in tech support in special to Roberto Rodriguez.

Horrible machine and pathetic customer service. The machine sat because
they wouldn’t send out a tech to
set it up. We finally got a zoom call for
setup…not great. Machine still doesn’t work properly…at the moment, it won’t print AT ALL…

Robert is very patient, I like how he speaks to customers in his calming voice. If you don't understand anything he makes sure you understand. I was very pleased with all the times he have helped us out.

The support staff has never let me down their knowledge and expertise with solving all concerns and issues are at the highest level of what customer service should be. Thanks for your continued support and professionalism

BEST customer service hands down. My embroidery machine chugs along like a locomotive. Any hiccups and Ricoma was on a video call to help me get it sorted within hours.

My technician Arel Real, was better than GREAT!!! He was very patient and knowledgeable and even did a follow-up email and telephone call to ensure we were able to keep our machine running.

I would like to thank the Customer Support staff and Parts Specialists at Ricoma international. Michelle Martell and Cosme Arrieta was so helpful with my 16x20 auto open heat press . Very informative, Very knowledgeable, and trustworthy with the extra questions asked. I’ve had nothing but great success with any issues that have occurred. Thanks again God Bless

Carlos Padron was amazing to work with. He communicated well with me, he is very knowledgable of the printer and was able to trouble shoot my issues and get me up. I am excited to start printing and making some amazing garments with this machine.

I received prompt, professional and easy to follow support from Kelveen Nazien at Ricoma service. He went above and beyond to make sure I had the correct information for my older Ricoma embroidery machine. My machine is 9 years old and still going strong. I believe it is a testament to Ricoma quality. Their service has always been great on the few times I have had a question or issue.

Awesome!! I am so grateful for the technician taking the time to make sure to call me back before going home for the evening. This shows the level of support they pledge to their customers

Customer support has been really helpful to me. They’re quick to respond to emails and will continue following up until they hear that the problem has been solved. I had a video meeting with Kelveen today and he guided me through fixing my tension and sent me helpful videos too.

The support service I received was above and beyond. While the company is primarily aimed at providing for and serving professional customers, they did an excellent job helping me with my leather sewing machine questions and concerns.

It took a little bit of doing but Reggie D. from customers services never gave up on me, making several calls and emails and conducting a video call that finally gave me the answers that I needed.

I love my KS-335A cylinder bed machine and look forward to using it for a long time.

Reggie was amazing, was helpful with all of the problems and even a few we didnt know about atm.

Muy buen técnico sino es que el mejor que tiene Ricoma siempre que he tenido un problema o una inquietud rápido me resuelven muchas gracias y bendiciones

My experience with the help desk at Ricoma was great my problem with my sewing machine was solved thanks to Reginald Davenport, he walk my through the steps in fixing the issue i was having now my machine is working like a dream. Thanks again Ricoma for the great team you have and helping me get back up and running. Im definitely a happy customer.