RICOH DTG Omdömen 

Happy to get my printer going again.

James was a big help in setting up our carriage unit in our Ricoh Ri 2000 printer. I am looking forward in hearing for him again!

Everyone was very helpful and quick to respond.

Luke was very knowledgeable. Very helpful would definitely recommend. Thanks Luke

James was great walking me through the carriage install. He did an excellent job explaining everything we were doing and then took the time at the end to go over a few things that were not mentioned when setting up the printer.

James was very prompt for his appt with me. He explained things well and stayed on the appt until he was sure everything was working correctly.

I called to get my shipping upgraded and Margarita was awesome.
Thank you
Alona
Digimagic
West Palm Beach

I don’t need to call tech support often, but when I do; I hope to get Derek or Luke ONLY. I don’t mean to be that guy, but when I get connected to any other tech, I immediately ask for those 2. Derek and Luke both took the time to help me get through a very stressful Encoder Error this past month. Even after it came back again a second time a few weeks after we fixed it, Luke was on top of the game with how to fix it immediately and walked me through specifics and was patient while I maneuvered. Derek is also very in depth and helpful when needing assistance. Ricoh, please take note: your techs need to be more like Derek and Luke. Cheers guys!

Luke was extremely helpful. He also followed up often to check in and make sure we were on track for a solution. He is kind and very knowledgeable.

Great instruction.
Great understanding of what my issues were and how to solve them.
Very thorough and attentive to making sure I knew what to do AND how to avoid problems in the future.

Jason Lee with technical support was not helpful AT ALL! The least technical support can do is provide as much information on the issues with their product as possible. We, as the owners of these printers, have to invest time and money to replace and repair parts and issues with the printer, so learning as much as possible about each situation is paramount to ensure better results in the future. That guy was condescending and had no idea how to address my questions and concerns. He tried to rush me off the phone call as soon as I held him accountable to the information he gave me. It clearly annoyed him that I’d ask him why the solution he gave would remedy the issue with maintenance draining all the ink from my cartridges abnormally fast.
Customer service is severely lacking, especially with Jason Lee!

Margarita Avila answered all of my questions quickly

Great customer service/support!

I was heard and understood, very fast and efficient, we shall see if I get the same level of service once I need a replacement or repair.

The tech was amazing to work with and found me solutions I needed. He also is referring me to someone that will help me more with Illustrator. It was a great experience...

James was outstanding and very patient with me to install a replacement printhead carrier for the 1000x DTG Printer.

James was very helpful throughout the entire carriage unit install. There are so many steps that I couldn't have done it alone. He gave extra insight throughout the process so I understood what I was doing and why some steps needed to be taken with more precaution than others. We were able to get it installed in under the allotted timeframe!

Imran was one of the most helpful representatives I’ve ever had Ricoh. He was careful he was diligent, as well as more importantly, patient. He took his time to understand the issue, then got it figured out on the first try. Well put together young man I wish the best for him. We need more good people like this in the world aside from Buisness. Thank you Maron.

Great Job James, this tech service appointment was flawless! Thanks for the info beforehand to review to be prepared.

Antonio Ospina always delivers quality service when I need it. He shows competence in all areas I need help with or have questions on, whether I needed technical assistance, ordering supplies or customer service in general. He will keep communication until the issue is solved or until I am satisfied with my experience

If I could give 10 stars, I absolutely would. I have always had amazing help through Ricoh Tech Services and most recently I was lucky enough to have a Tech named Isis Cornejo. Isis took her time on a video call to figure out the problem and fixed it! I can't express my gratitude to Isis enough for going above and beyond to help me get back up running. Isis along with all the Techs at Ricoh are highly trained in every aspect of the function of our DTG printers. Thank you Isis for all your hard work!