RICOH DTG Omdömen 

I am extremely unsatisfied with the entire process. To start off the sales rep Don absolutely did not go over the product in detail. I learned upon on boarding it could never be powered down the brand new Apple computer I purchased would not work.

I have had nothing but issues since we turned the printer on it has never printed without leaving a white heathering. I have gone back-and-forth with Luis and Eddie playing email and phone tag. I have sent Shirts to Luis to help troubleshoot with no urgency Shirts were in his possession for over a week. I have lost customers and this machine does not print to the standard I was sold on.

The Best Customer service Ever ! They are all wonderful ! Eddy and James are both fabulous! They are super helpful and they go above and beyond !

James Lee did a fantastic job virtually helping me get new desktop connected to the Ri1000. James also updated Firmware and ANARIP software. He was very polite and patient throughout the entire process! Thank you for everything! Ricoh has a great team of techs!

Excellent support for our new Ri-4000.

well spoken, good information

Derek is knowledgeable and has great customer service.

The support team is really knowledgeable and they are always trying to find a solution.
Nowadays it's hard to get personal support so having this kind of service makes a difference. Good work Luis and Luc. Thanks for your help

My experiences with Ricoh are far from good. Their lack of updated driver support has rendered my perfectly functional Ricoh laser printer useless. Despite having just installed a new toner, the printer is now unusable because Ricoh refuses to release updated drivers.

To make matters worse, their customer service is unhelpful. Instead of addressing my concerns, they simply directed me to the outdated driver section of their website, which offers no solutions. It’s frustrating to see a company abandon their products and customers in this way.

I’ll never buy anything from Ricoh again and I don’t recommend them to anyone.

James Lee did a fantastic job virtually helping me install my print head and maintenance station. He was very polite and patient throughout the entire process! Thank you for everything! Ricoh has a great team of techs!

Luke Gallyot has been a ROCKSTAR!! He has helped me through all my troubles since day one. It's always a pleasure working with him.

Had perfect service with Margarita. She was kind, polite and very helpful. If she didn’t know immediately the answer to a question she would find out and promptly called me back and gave me good accurate info.

Isis was super great to work with, very patient when it came to my issue and my schedule. I highly recommend her for any issues regarding clogging. She communicated very well about anything that had to do with my machine. Thank you Isis, I appreciated you very much.

Working with Eduardo has been good. He will not stop until we get my problem resolved. It has been ongoing for almost 2 weeks as we try to figure out what is going wrong.

Eduardo was amazing!! He answered all of my questions and was extremely patient and understanding while doing so. I am brand new to DTG so this was very helpful and reassuring! I feel much more confident using and operating the equipment and software thanks to him. If I could give him 10 stars I would. Super grateful!

Excellent support in a timely fashion that help resolve an issue with printing bright red for a customer. Truly appreciate the expertise and assistance.

Isis, James, and Luke, the Ricoh support team, were amazing and prompt. They all went above the call of duty to solve my problem; they walked me through multiple parts replacements with patients.

Such great customer service. I am so happy that I did not have to wait in order to hear back from someone. The response when I emailed was almost immediately. Margarita Avila was an amazing help to me.

LUKE IS THE GOAT!!! GREAT WITH IINFO,BREAKING DOWN DETAILS ETC.... NOT CALLING ANYBODY ELSE 100%

Isis is a very great helper and listener. She shows knowledge about the issues that the printer is having and was able to pick up on a huge issue! She is patient and helps to make sure everything with the install is correct and goes smoothly! I would highly recommend her! She is also willing to help on other issues if possible!