RICOH DTG Omdömen 

We have the RICOH 2000 DTG printer. When ever we need Tech support this company is the best they will walk you through all the trouble shooting and replacement parts on this machine.They save our small so many times. We thank you so much.

My experience today was with Eduardo and he was awesome. I am very computer literate and was very nervous, he took his time with we me and made sure I understood every step. He was easy to understand and follow. The Ricoh Techs are always amazing !

Hard to get a response out of anyone. Been over 4 weeks since i've been having issues and it doesn't seem to be getting any better. No matter who I talk to, they all say I will get back to you or I will have someone else get back with you tomorrow. They never reach back out to help us out with our issues. I am trying to keep my print shop operating on a daily basis but this is hard to do when no one will follow up with answers/ get back to us with some response. We own 4 Ricoh Ri 4000's and I don't always have the time to reach back out about an issue I was told was being worked on. Absolutely unacceptable.

Can I make cloths about lil jeff

Thanks for always being so helpful. You are the best.

We were in a Renovation cycle and had no idea that we would begin on-boarding and then be told that we had to leave the building with the on-boarding incomplete. However it's been quite sometime until the renovation was completed and now the company, Ricoh is willing to pick up where we left off. We are so gracious for this effort.

Margarita was very helpful in making sure the part I needed for my printer was processed. When I called to inform Ricoh I did not receive the promised email regarding the purchase of the item I needed, I was forced to call to figure it out. Margarita received the call and even though I could tell it wasn’t her responsibility to complete this action, she did so anyway and made sure I was taken care of.

Technician -Eddie was phenomenal! He truly cares about connecting with customer and getting to the bottom of what ever the issue may be .

RICOH tech support has been a huge help. Luke was awesome, courteous, called back when he said he would all around great experience.

Joseph was easy to deal with, shipping was fast and the printer has been great so far and I feel confident in the tech support being lifetime. The previous printer I had does not provide support after the warranty expires and charges an exorbitant amount for phone support. Happy with my Ricoh experience so far.

Isis was kind,patient and carefully explained the important things to do.
I really appreciated her expertise.
If needed,I look forward to working with her again

Very knowledgeable and easy to follow there instructions

Eddie's been super helpful in getting my printer up and running! Extremely knowledgeable, patient and a pleasure to work with!

Luke Gallyot was so very helpful. He helped me get the printer working again, andf the seen I needed updating and was there to help me with that. It was the very best service I have recieved from Ricoh since I bought the machine. Thank you again.
A very Happy Customer

We have a hard time when our equipment breaks down because of our location outside of the continental US, but Ricoh DTG has really been helpful. The customer service is fantastic and we we're blessed with great help, patience and professionalism. Thank you Isis and team for everything!

I've been given the best customer service so far, easy going guys and down to help in any way. Eduardo Razo has been the tech that has been there for me helping with the setup and following up to see if I'm good to go.

EVERYONE on the team is amazing, Luke did everything in his power to help me get my printer back up and running. I had clogs and electrical problems and this man stayed on zoom for 2+ hours walking me through everything. These people on the team are just genuine guys that wanna help you understand their products and keep pushing like it should. I wanna thank everyone on the team, even the techs that helped me with my clogged carriage. Shoutout Eddie on helping me install. Keep killing it guys, appreciate you TONS!