We enjoyed a full week on board the silver mist on our very first visit to the broads.had an issue on our first night with the shower and was resolved the next again morning first class service from t... Se mer
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Det här tycker kunderna
Thankyou again richardsons for another brilliant boating holiday.Our friend had major surgery before the holiday so we had to change our boat to make it more accessible for her as was using a wheelcha... Se mer
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Just returned from long weekend and unfortunately was a complete disaster from day one . Boat breakdown everyday.. and if you're thinking of making a complaint by email don't bother as they do not a... Se mer
Excellent holiday and the crew at Richardson's were so knowledgeable and helpful. We love the Broads - it has something for everyone and always reassuring to know their team is on hand to respond to a... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Richardson’s has helped visitors experience the best of the Broads for more than 70 years. We have over 300 boats making us the largest operator on the Norfolk Broads. We pride ourselves on being able to offer the chance for everyone to enjoy the Broads. What makes us unique is the fact that we have the largest range of boats with a wide variety of prices meaning that there is a boat and budget to suit most people. All of our boats are maintained to the highest standard, so whichever boat you choose, it is sure to be the comfortable and reliable home-from-home you were hoping for.
Kontaktuppgifter
The Staithe, Stalham, NR12 9BX, Stalham
- 01692 668 981
- boating@richardsonsgroup.net
- richardsonsboatingholidays.co.uk
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942 omdömen
Ingen aktuell inbjudningshistorik
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Great relaxing time going to do it agian
23 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hi, thanks for your review.
I was pleased to read you had a relaxing time on the Broads and it’s great to read you’re going to visit again. Hopefully we will see you soon!
Kind regards, Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Absolutely fantastic holiday from …
Absolutely fantastic holiday from arrival to departure - the Richadson's Team are fantastic.
22 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hi, thank you for your positive review.
I was pleased to read you had a fantastic holiday with us, and I would like to thank you for your kind and positive feedback regarding the team here at Richardson’s Boating Holidays. We hope we can welcome you back to the Broads again soon!
Kind regards, Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Second time and again brilliant …
Second time and again brilliant service. Will come again
21 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thanks for your review.
I was very pleased to read that once again you felt you received brilliant service from our team here at Richardson’s Boating Holidays! We hope to welcome you for a third time soon.
Kind regards, Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Wonderful experience
Wonderful experience. Company very well organised. Very little waiting time.
21 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to review us.
I was so pleased to read you had a wonderful experience with us at Richardson’s Boating Holidays, and I would like to thank you for your positive feedback. We hope we can welcome you again soon.
Kind regards, Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Very nice to help you with your choice
21 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for your review.
I was pleased to read that you found the team helpful, and we hope we can welcome you to the Broads again soon.
Kind regards, Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Very good
Very good. Quickly on board at beginning and quickly out at the end. Very good in the middle. Boat clean and tidy.
20 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to leave us your review.
I was pleased to read you had a good experience with us at Richardson’s Boating Holidays, and I would like to thank you for your positive feedback in regards to the cleanliness of the boat and service you received upon arrival. We hope to see you again soon!
Kind regards, Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
The only things which I would fault are
The only things which I would fault is that
1) internet reception was very poor and often non existent . I realise that we are on water but it is not as if we are far from both Norwich & Great Yarmouth so I would have expected it to be better .
2) TV reception also was virtually non existent . I wonder if a better quality TV aerial could be supplied on each boat ?
However I would not mark down our experience because of these two issues , they did not spoil the holiday for the adults , they just miffed the children in the evenings .
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to leave us your feedback. I’m pleased to read you enjoyed your holiday with us!
I’m sorry to read you had issues with the free Wi-Fi we provide on board as well as the television reception. I can understand this is frustrating, however areas of the Broads are particularly remote, and signal for the Wi-Fi relies on EE mobile signal so this can vary throughout the area. TV signal can also vary throughout the Broads, however I’m unsure as to whether or not your TV aerial was operating correctly. I hope you reported this to the team so that we could attempt to rectify this for you.
I’m pleased your enjoyed your holiday with us despite these points, and I will certainly pass this feedback on to the management team. We hope to welcome you again soon!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Great holiday
Great holiday. One snag with boat engine but sorted as fast as possible.
I would go for a boat with side thrusters next time as we saw how much easier it makes the handling of the boat while docking.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for your review.
I was happy to read you had a great holiday with us, and I was very pleased to read that the team helped to resolve your issue as quickly as possible. We hope to welcome you again soon!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Already booked for next year!
Already booked for next year!! 3rd year of boating..Most relaxing holiday ever!! Richardson’s are fantastic!! Can’t wait for August 2018 😁😁😁
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to leave us your review.
It’s fantastic to hear you’ve already booked a holiday with us for 2018, and I was especially pleased to read that you had a relaxing holiday! Thank you for your kind words about the team here at Richardson’s, and we look forward to welcoming you again in August 2018.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Had a luxury boat this year with …
Had a luxury boat this year with whirlpool bath bow thrusters and the works this made a great holiday fantastic already booked for next year can't wait.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to leave us your feedback.
I was so pleased to read you enjoyed your holiday aboard one of our platinum cruisers! It’s great to hear you’re already booked for next year – we look forward to welcoming you again!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Boat was OK but had problems 2 faulty …
Boat was OK but had problems 2 faulty lights and a faulty cooking ring on the gas hob we over come these problems but they could have done better/cooker problem was only found on the last day of the holiday should have been checked
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to leave us your feedback.
I’m sorry to read that you had issues during your holiday with us and that you felt our team could have done better. I do apologise for the issues that you did have, and I hope you reported these issues to us so our team could try to rectify them for you.
I hope you still enjoyed your holiday in the Broads despite these issues. If you would like to discuss your experience further then please do not hesitate to get in contact.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
The staff work hard on your arrival …
The staff work hard on your arrival getting you away quickly after a boating lesson.
Boats and sheets etc are in good clean condition
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for your kind comments regarding your experience with us at Richardson’s Boating Holidays.
I’m pleased to read your positive feedback about the team, and I was also pleased to read you felt your boat to be in a good, clean condition! We hope to welcome you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Easy booking
Easy booking, easy pick up/return of the boat. Staff are very friendly, great customer service from everyone.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for your feedback.
I’m pleased to read you found the booking process and handover easy! Thank you for your kind words about the team – I’ll be sure to pass this feedback on. We hope to see you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
first time on the broads had a great …
first time on the broads had a great week the boat was good
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for your review.
I’m pleased to read that you enjoyed your first time on the Broads! It’s great to hear you had a great week with us and that you enjoyed your cruiser. We hope to welcome you again in the future.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Fantastic company
Fantastic company, great staff, great boats.
I love Richardsons. From the minute you arrive to book in to when you get to drive your boat in they are friendly and helpful. They show you to your boat where you get a driving lesson and rundown of the boat.
We have stayed in both a budget and premium boat and everytime they were spotlessly clean with fully fitted kitchen and welcome pack.
Yes the beds are as hard as bricks, in fact harder but they are comfy and clean.
I can't rate Richardson's Boating holidays high enough, give em a try
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to leave us your review.
I was very pleased to read your kind comments about the team here at Richardson’s as well as our fleet. It’s great to read you’ve always had a good experience with us, and I’d like to thank you for your recommendation. We hope to see you again soon!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Hi had a brilliant four days on the …
Hi had a brilliant four days on the broads in august with my other half and our son we had sunshine three days out the four really hot been with richardsons twice before we recommend this company to anyone
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for your review.
I’m very pleased to read that you would recommend us for a boating holiday on the Broads! It’s also fantastic to hear you had a brilliant 4-day break with us in August and I’m happy to read your benefited from good weather! We hope to welcome you for a fourth visit soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
A brilliant 5 days boating on the …
A brilliant 5 days boating on the broads!
And it's something we will do again, Richardson's staff were very helpful when collecting and bringing the boat back. The boat was clean, clean bedding and everything explained to us.
The boat was a little 'tired' but did the job and now know what to expect next time with regards to places to go, filling up with fresh water etc and what to take with us (as I'm sure everyone takes too much the first time!).
The map provided was just right for navigating the broads and next time we will make the southern broads. One thing that would be handy is a guide to help where the best places are to moor up, how many berths available, water available. As we went peak season sometimes it was very busy and not always easy to find somewhere.
Overall, would thoroughly recommend.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to leave us your feedback.
I’m so pleased to read you enjoyed your holiday on the Broads and that you’d consider visiting again! I’d like to thank you for your kind comments in regards to the team here at Richardson’s.
We do provide a ‘Welcome Aboard’ guide each year. You can either pick up a free copy of this at the boatyard or view it on our website. For 2018, we have combined our ‘Welcome Aboard’ guide with our brochure so that before you come on holiday with us you can browse destination guides and much more. We do also have a ‘What to Pack for a Boating Holiday’ guide available on our website.
I do understand that in peak season it can often become busy on the Broads, and so in this situation I would recommend mooring early to secure your desired spot for the night!
Thank you for your feedback, and I’ll be sure to pass this on to the management team.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
We had a great holiday (the weather …
We had a great holiday (the weather helped in the end). The boat we hired was very clean and tidy. An older boat but we knew that on booking, it had however undergone a refurbishment in recent years making it a nice place to be.
Our only issue on throughout the holiday was when it rained heavily on the first two days and we had water leak in through the bow Windows, I gave up calling the helpline after a dozen attempts and used gaffer tape to temporarily repair the leak until the good weather returned.
All in all a good holiday.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Mr. Guest, thank you for taking the time leave us your review.
Thank you for your positive feedback in regards to the cleanliness of the cruiser you hired. I was pleased to read that you felt your boat was a nice place to be!
I was sorry to read of the issues you had with leaks, and I can only apologise that you were not able to get through to our helpline so we could try to rectify this for you. Most of our cruisers come with PVC coverings which can be used in adverse weather conditions to help stop leaks. I was pleased to read, however, that despite this you enjoyed your holiday with us at Richardson's Boating Holidays.
We hope we can welcome you again soon. If you would like to discuss your experience further then please do not hesitate to get in contact.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Great service
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to leave us your review.
I’m pleased to read your positive feedback in regards to the service you received, and we hope we can welcome you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Richardson's are great
Richardson's are great - from beginning (the reception) to the end. Cannot praise them highly enough. Great boats, great staff, great holidays.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for your positive feedback.
I’m pleased to read you had a great experience with us and I’d like to thank you for your kind comments regarding our team and fleet. We hope to welcome you back for another holiday soon!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
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