We enjoyed a full week on board the silver mist on our very first visit to the broads.had an issue on our first night with the shower and was resolved the next again morning first class service from t... Se mer
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Thankyou again richardsons for another brilliant boating holiday.Our friend had major surgery before the holiday so we had to change our boat to make it more accessible for her as was using a wheelcha... Se mer
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Just returned from long weekend and unfortunately was a complete disaster from day one . Boat breakdown everyday.. and if you're thinking of making a complaint by email don't bother as they do not a... Se mer
Excellent holiday and the crew at Richardson's were so knowledgeable and helpful. We love the Broads - it has something for everyone and always reassuring to know their team is on hand to respond to a... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Richardson’s has helped visitors experience the best of the Broads for more than 70 years. We have over 300 boats making us the largest operator on the Norfolk Broads. We pride ourselves on being able to offer the chance for everyone to enjoy the Broads. What makes us unique is the fact that we have the largest range of boats with a wide variety of prices meaning that there is a boat and budget to suit most people. All of our boats are maintained to the highest standard, so whichever boat you choose, it is sure to be the comfortable and reliable home-from-home you were hoping for.
Kontaktuppgifter
The Staithe, Stalham, NR12 9BX, Stalham
- 01692 668 981
- boating@richardsonsgroup.net
- richardsonsboatingholidays.co.uk
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The last 3 years ....
For the last 3 years we have had 3 great holidays with Richardson's boating. They are very easy to deal with, offer great boats, great people, and a wonderful service.
Of course nature and their location plays a big part, but their boats are well maintained, cosy, and great to live on - with everything we could want.
On the odd occasion where there has been a small issue - they were prompt and efficient at dealing with it.
We plan to go again - as it is now an annual event for us !!!
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Good morning Colin, thank you for your review.
I was so pleased to read you have had great holidays with us over the last 3 years. It's great to read you felt your experience was easy, and thank you for your positive feedback on both our fleet and team!
I was also glad to read that any time you have had an issue with your holiday we were able to deal with this promptly and efficiently so you could enjoy your holiday once again. It's great to read a holiday on the Broads with Richardson's is now an annual event! We look forward to welcoming you back.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
We had a week on Crystal Gem 1 during …
We had a week on Crystal Gem 1 during September which is one of their older, classic cruisers. That said everything worked perfectly, we had everything we needed on board (except towels which it is made very clear on booking invoice that they are not included) and the boat was very clean.
We had an issue with the pump on the toilet during our week BUT an engineer was with us within half an hour and all was sorted very quickly. All the staff we encountered were helpful and courteous - we could not fault the service or the boat especially given this is a budget boat.
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Good morning David, thank you for your review.
I was pleased to read that during your week's holiday on Crystal Gem 1 you found the boat to be in perfect working order and that you felt you had everything you needed on board! Thank you for your positive feedback regarding the cleanliness of your cruiser.
I was sorry to read you had an issue with the pump on your toilet during you holiday, but was so glad to read one of our engineers was with you within half an hour and were able to fix this very quickly for you so you could enjoy the rest of your holiday!
Thank you for your kind words about the team here at Richardson's Boating Holidays. We hope we can welcome you back in the future.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Richardson,s boating holiday
This is the seventh time I've been on holiday on the broads with Richardson,s and yet to have any problems from the time of checking in to checking out. Obviously you must remember the price you pay will reflect on the size of boat and overall decor and refinements. But hey I've had the cheapest and also middle of the range and still had a fabulous time. Only one down side is the beds are a slight bit small but hey you only sleep??? 😉😉in them but they do get bigger the more you pay.
Richardson,s staff from front desk to the chaps and girls in the front Line well done (keep it up)
I will not hesitate to recommend Richardson,s to anyone.
Arthur
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Arthur, thank you for your review.
I was so pleased to read you recently visited us for the 7th time! It was great to hear you've always had a good experience with us. As you mention, we do have a range of boats at different price points to suit most needs and budgets. None the less, I was pleased to read you have still enjoyed your holidays on some of our budget boats. Berths on boats do tend to be smaller than a bed you would perhaps have at home due to space constraints on board.
Thank you for your positive feedback on the team here at Richardson's Boating Holidays and for your kind recommendation. We hope to welcome you back soon!
Kind regards, Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
low bridges suck !
the Richardsons staff are great,the instruction is thorough and the boat was well equipped.
My only dissappointment was the lack of warning that getting moored up,even out of season,is a complete bunfight and if you havn't got that spot by midday.then you aint gonna.Also if you want to go bayond the potter heigham bridge,any boat larger than a lilo aint getting there,similar at Wroxham.
Most of this can be put down to my lack of experience,but if that information was available to me before booking,it may have affected my choice of holiday.
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Dear Mr. Beddard, thank you for your review.
Firstly, I would like to thank you for your kind comments regarding the team here at Richardson's. I was pleased to read you felt our trial runs are thorough and that the cruisers are well equipped.
I was sorry to read of your disappointment in regarding to mooring in the Broads. I fully appreciate that popular spots within the Broads can fill up very quickly and this can be frustrating. As you mention, it is advisable to secure your mooring spot early to ensure you get to visit the area you would like to.
At high water, it may not be possible for any boat to pass under Potter Heigham or Wroxham bridge. In our brochure, there will be a note if the boat will not pass under a certain bridge at all. We have included information in our 2018 Richardson's Boating Holiday brochure to help guests with this further before booking. Alternatively, we have a 'First Timers' section on our website with information regarding bridges, as well as some of our customer's top tips and our FAQs.
Our bookings team are happy to answer any questions you may have before your holiday, however I can appreciate that at times these questions may arise whilst you are on board your cruiser. This is why we include our Captain's Manual and a copy of our Welcome Aboard guide, and you are always welcome to call us.
If you would like to discuss your experience further then please do not hesitate to get in touch.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Broads holidays
My recent holiday was the 3rd time with them in 3 years. I've booked for next year too!
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Andrew, thank you for your review.
I was pleased to read you recently enjoyed your third holiday in 3 years with us! It's also fantastic to hear you've already booked for next year - we look forward to welcoming you once again!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Excellent service and very friendly …
Excellent service and very friendly staff and always seem happy to help. Our boat was slightly older and very out of date we would love to try one of their r45 boats next time, hopefully when the price comes down a little. We love the broads and always use Richardsons
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Vittorio, thank you for your review.
I was very happy to read your positive feedback in regards to the level of service we provide at Richardson's Boating Holidays, and I would like to thank you for your kind words regarding the team.
As you mention, we do have a range of boats available with older, newer and in-house built models available to cater for most needs and budgets.
It's fantastic to read you love the Broads and that you always use us - we hope we can welcome you again soon!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Our first time on a boat, but Richardsons made it an easy and enjoyable experience.
First time out is a definite learning experience, (especially the mooring!), but we had great fun, and armed with our new found knowledge we will be back next year!
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Good afternoon Jonathan, thank you for taking the time to review us.
I was pleased to read you enjoyed your first time on a boat, and I was especially glad to read you felt our team made it an easy experience for you!
We look forward to welcoming you (and your new found knowledge!) again next year.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
very good company would recomend them
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Good afternoon Janet, thank you for your review.
I would like to thank you for your kind words and recommendation of Richardson's Boating Holidays. We hope to welcome you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net T
el.: 01692 581 081
september 2017
i went with richardsons as a child with my family nearly 30 years ago so decided being my first uk holiday as an adult, with my family we holidayed with richardsons in september, and from arrival had excellent customer service, with friendly helpul staff. boat was good and adequate, we stayed for 5 nights, and on return the level of customer service was as good as the start. also very welcoming, we have already booked up for 2018 and are counting down the days cant wait!!
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Mr. Shield, thank you for taking the time to review us.
I was so pleased to read that you decided to visit us once again this year! It was lovely to read that you visited us many years ago as a child, and fantastic to hear you have returned with your family nearly 30 years later.
Thank you for your positive feedback in regards to the level of customer service the team provide here at Richardson's Boating Holidays, and I was also pleased to hear you enjoyed your 5-night stay on one of our cruisers.
We're looking forward to welcoming you once again in 2018!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Helpful and friendly staff from arrival …
Helpful and friendly staff from arrival to departure a very professional outfit, and lots of local knowledge of where to go and places to eat and drink. Full instruction on how to use the boat even for novices as we were, will definitely be back again
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Martin, thank you for your positive review of Richardson's Boating Holidays!
I was pleased to read your kind feedback in regards to the team here at Richardson's Boating Holidays, and that you felt they were professional with lots of local knowledge - I hope this helped you to enjoy your holiday on the Broads even more!
It's great to hear you'd like to visit us again - we're looking forward to welcoming you back!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Booked short break at discount end of …
Booked short break at discount end of season prices. Very good value for money. The boat we had was not luxurious but met our expectations for the price that we paid. We thoroughly enjoyed our holiday and would book again without hesitation.
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Caroline, thank you for your review.
I was very pleased to read you felt you had good value for money with the holiday you booked! I'm glad to hear you enjoyed your holiday and that you would book again with us - we do hope we can welcome you back soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Boat had seen better days
Boat had seen better days - television never worked - radio only intermittently - wi-fi never worked.Battery did not maintain charge, even when engine was run for 8 hours.
Bedding was difficult to fit on bunks as the bottom sheet did not seem big enough and slipped on the mattress.
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Good afternoon Mr. Shandley, thank you for taking the time to leave us your review.
I was sorry and disappointed to read of the issues you had with your boat. Having looked into this for you, I am unable to find any record of call outs made during your holiday with us. As soon as we are made aware of any issue with a guest’s cruiser we endeavour to fix it as soon as is reasonably possible.
We would like to discuss this further with you. If you would like to discuss it as well, then please do not hesitate to get in contact.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
First time boating
Had an amazing first boating holida, it certainly won’t be the last, already booked for next year. The only minus point was the training given, the instruction on mooring up wasn’t how it happens in reality. We worked it out eventually.
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Mr. Colkin, thank you for your review.
I was pleased to read your first boating holiday was an amazing experience, and it's even better to hear it won't be the last! We're looking forward to welcoming you back again next year.
I was sorry to read, however, that you felt the instructions given on mooring during your trial run were inaccurate. We aim to tailor our trial runs for our guests based on their experience, however I can appreciate that it may have been a bit more challenging as it was your first boating holiday. We do provide Captains Manuals on board all of our cruisers for guests which has more information, as well as our Welcome Aboard guide which features tips on how to moor.
I'm pleased you enjoyed your holiday despite this, and we look forward to welcoming you again in 2018.
Kind regards, Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Very good holiday would it be possible …
Very good holiday would it be possible to make the boat no smoking.
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Good morning Kevin, thanks for your review.
I was so pleased to read you had a very good holiday with us recently!
I understand your concerns in regards to smoking on the cruisers. We do strongly advise customers to please smoke outside of the boat only, for instance in the forward well or rear well. However, as I'm sure you can appreciate, this is something that is quite hard to enforce once guests leave the boatyard.
I would recommend when calling to make your booking with us in future mentioning this to our friendly bookings team may be able to help further with this!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Helpful staff and an enjoyable holiday.
14 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for your review.
I was so pleased to read your positive feedback in regards to the team here at Richardson's Boating Holidays, and I was very glad to read you had an enjoyable holiday on the Broads!
We hope to welcome you back soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Svar från richardsonsboatingholidays.co.uk
Good morning Mr. Craven, thank you for taking the time to leave us your review.
I was so pleased to read your positive feedback in regards to the team here at Richardson's Boating Holidays! I'm also happy to hear you would book with us again - we hope we can welcome you again next year!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
We slipped through the net but Richardsons were still very accommodating.
Arriving at the yard on the Monday afternoon to find ourselves being the only customers to be going out of Richardsons seemed a bit strange at first , only to be told that Hoseasons had mistakenly taken our booking because the season had now closed . However , Richardsons had agreed to honour it , in fact the man on reception seemed quite delighted for us and was very helpful . Then we were informed that our boat had been returned damaged and they were going to upgrade us to the newer version but it had to be cleaned first . The yard manager said it would be about forty five minutes and also gave us some money to get some coffee while we waited which was very nice of him.
So we set sail in Commodore 3 .which I must say is a very impressive boat , we had so many positive comments about it whilst we were moored up. We had a fantastic week out on a relatively empty broads and the weather was on our side too.
On returning the boat , the staff were still very professional and friendly ,and I can honestly say the whole experience was the best one yet . The only downside we now have is the fact our school half term dates are now in the Richardsons closed season so we will have to use another boat yard.
4 november 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Good morning Jane, thank you for taking the time to leave us your review.
I was pleased to read that despite a booking error with Hoseasons we were still able to honour your booking! I am sorry to read the boat you were originally booked onto was damaged, but it was great to read that we were able to upgrade you to one of our Commodore class cruisers as a result of this. I'm very glad to read you were impressed with this boat and that you enjoyed your week on the Broads.
Thank you for your positive feedback in regards to the professionalism and friendliness of our team. I'm sorry to read your October/November half term does not now line up with our season, however we hope we can welcome you for other school holidays throughout the year.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Top Drawer Service from the Richardson's crew.
I can't recommend Richardson's highly enough. It's not just the stunning scenery of Norfolk and the gentle pace of boating on the Broads, but the excellent staff. Everyone we met treated us in a friendly and professional way. I work in customer service for a large, forest-based, holiday company so I have an idea of what staff have to deal with.
Their customer service was truly put to the test when we had an accident in the boat on our last day. I felt like a right chump, but everyone who dealt with the incident was reassuring and took pains not to make me feel worse than I already felt.
They were also excellent with my daughter who dropped her phone overboard shortly after.
Now it might sound like our holiday was turning into a disaster, but the care we received from the staff at Richardson's turned it round and left us eager to return, if they will have us!
Dan
29 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to leave us your review.
I'd like to thank you for your recommendation, and for your kind words about the team here at Richardson's Boating Holidays! I was pleased to read that you felt our team treated you in a friendly and professional way.
I was sorry to read you had issues at the end of your holiday, but I was so glad to read that our team were able to reassure you during this. We do hope we can welcome you again very soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Brilliant holiday that all the family …
Brilliant holiday that all the family loved! I will defiantly be recommending it to friends. Richardson's staff were also excellent :)
24 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Mr. Rayment, thanks for taking the time to leave us a review.
I was very pleased to read you and your family had a brilliant holiday with us at Richardson's Boating Holidays, and I'm so pleased to hear you will recommend us to your friends. I would also like to thank you for your kind comments regarding the team on-site. We hope to welcome you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Staff are extremely helpful & friendly.
23 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Mrs. Esom, thank you for your review.
I was pleased to read you felt the team here at Richardson's Boating Holidays were helpful and friendly, and I hope you enjoyed your holiday on the Broads! We hope to see you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
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