We enjoyed a full week on board the silver mist on our very first visit to the broads.had an issue on our first night with the shower and was resolved the next again morning first class service from t... Se mer
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Thankyou again richardsons for another brilliant boating holiday.Our friend had major surgery before the holiday so we had to change our boat to make it more accessible for her as was using a wheelcha... Se mer
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Just returned from long weekend and unfortunately was a complete disaster from day one . Boat breakdown everyday.. and if you're thinking of making a complaint by email don't bother as they do not a... Se mer
Excellent holiday and the crew at Richardson's were so knowledgeable and helpful. We love the Broads - it has something for everyone and always reassuring to know their team is on hand to respond to a... Se mer
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Richardson’s has helped visitors experience the best of the Broads for more than 70 years. We have over 300 boats making us the largest operator on the Norfolk Broads. We pride ourselves on being able to offer the chance for everyone to enjoy the Broads. What makes us unique is the fact that we have the largest range of boats with a wide variety of prices meaning that there is a boat and budget to suit most people. All of our boats are maintained to the highest standard, so whichever boat you choose, it is sure to be the comfortable and reliable home-from-home you were hoping for.
Kontaktuppgifter
The Staithe, Stalham, NR12 9BX, Stalham
- 01692 668 981
- boating@richardsonsgroup.net
- richardsonsboatingholidays.co.uk
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Richardsons were brilliant. We Had an amazing time thanks to them.
Richardsons were brilliant, efficient, friendly and great value for money, we only had their cheapest boat but it was clean and worked perfectly. There was plenty of room for all 6 of us. When we brought the boat back we received nearly £100 fuel refund due to not using too much. We also paid a small amount extra for a sailing dingy, so much fun. Highly recommended company, we will use them again. We had a GREAT time.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to leave us your review.
Thank you for your positive feedback regarding the team here at Richardson’s. I’m pleased to read you felt you had good value for money with the cruiser you hired and that you felt you and your crew had plenty of room! I’m also glad to read you enjoyed the sailing dingy you hired from us! Thank you for your recommendation, and we hope to see you again soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Brilliant Holiday!
Had our first experience of a Richardsons boating holiday this August after a recommendation from a friend.
Myself and my partner hired Symphony 4 and we loved our little boat.
Such a laid back enjoyable experience!
Brilliant service and fabulous holiday!
We have already booked for next year, this time we are having a slightly bigger boat as the only downside was sleeping quarters were tight on Symphony.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for your review.
I was very pleased to read your first experience with us on the Broads was a positive one! It’s great to hear you enjoyed your stay aboard Symphony 4, and I’m glad you had a relaxing and enjoyable experience. Thank you for your positive feedback regarding the team, and it’s fantastic to hear you’ve booked your boating holiday with us for 2018 already! We’ll see you next year.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Would recommend.
We went for one of the cheapest older boats. The facilities were clean but basic. Main problem was beds and bedrooms were a little on the small side.
That said the boat ran well and we had a great holiday. The staff were all very friendly and very helpful. This also extended to other employees on the whole broads. Whenever we moored up there was always someone around who offered help and advice. Great community ìn this area.
Would go for a higher spec boat next time but Richardsons get a thumbs up for customer service.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello Mr. Rutland, thank you for taking the time to leave us your review.
Thank you for your positive feedback in regards to the cleanliness of the facilities onboard, and for your kind words about the team here at Richardson's Boating Holidays. It was also great to read you found the Broads community very friendly.
Thank you for your feedback in regards to the size of the berths on board. I was sorry to read you felt them to be on the smaller side, however berths on cruisers tend to be smaller than a bed you would typically have at home due to space constraints on board the boat.
We hope we can welcome you back soon.
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Company fantastic couldn't do enough …
Company fantastic couldn't do enough for you
Wish we had hired a better boat was a gold gem but still ok had a water leak from roof but Richardson's came out on 2 occasions to repair it.
Overall recommend anyone to have a go on the broads thoroughly enjoyed the experience of a boating holiday.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for taking the time to review us.
I’m very pleased to read you felt the team here at Richardson’s were helpful. I’m sorry you found your boat to have a leak, but I am very pleased to hear that we were able to rectify this issue for you so you could enjoy the rest of your holiday.
We hope to see you again soon!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Bolero 2 was first class
Bolero 2 was first class, cleanliness, comfort, cabins, equipment everything was super, including the violent storm coming out of Wroxham!!!!! Although the wiper couldn't cope with the amount of water that was coming down, but that is part of the fun. We had two weeks on board first week with one family and changed to the other family second week, staff were most helpful with giving fresh linen and towels, the tuition at the start of the holiday was far more informative that other boatyard s we have been with in the past. Well done Richardsons and thank you for a super holiday we will be back.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hello, thank you for your review.
I’m very pleased to read that you enjoyed your stay on board Bolero 2. Thank you for your kind words about the team here at Richardson’s, especially for your positive feedback on the quality of the trial runs we provide. I’m glad you had a great holiday and we hope to see you again soon!
Kind regards,
Laura Bush
Marketing Assistant
E-mail: laura.bush@richardsonsgroup.net
Tel.: 01692 581 081
Well maintained boats but room for improvement on attention to detail.
The boats are mechanically well maintained and the staff are friendly, helpful and polite. The area that could be improved is the attention to detail in the cleaning and preparation of the boats ready for the next customer. e.g. the outside of the boat was not washed down and the windows were smeared inside.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
I would like to thank you for your very constructive review of your holiday time with us and you can be assured I will ensure your comments are read out at the next management meeting
Yours John Foreman
Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Svar från richardsonsboatingholidays.co.uk
Hi its very nice to know that you finished your holiday off with a fabulous review thanks for that.
Yours John Foreman
Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Very helpful and friendly staff
Very helpful and friendly staff, boat was clean, everything was smooth and we got away at a very reasonable time and had a very enjoyable time.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hi Thanks for your excellent review
Yours John Foreman
Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
I never go anwhere else but on the …
I never go anwhere else but on the broads,, but would like to see a return to being able to hire a boat or boat house during the winter after xmas,, especially the feb half term holls as the summer tarrifs are getting far too expensive for normal familys
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Thank you for your very good review of your time spent with us and I will certainly ensure that I pass your request for early season bookings on to the next management meeting for their consideration.
Yours John Foreman
Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Great value holiday
We've holidayed for many years on the broads and had mixed experiences with Richardson's. However our most recent holiday in Aug 18 aboard Major Gem 2 was great! The boat was a cheap, fairly last minute booking and we kept our expectations low considering what we'd paid. However we were extremely impressed with her. Spacious, clean and in a good state of repair given her age. Couple of things didn't work, like the TV aeriel, however we didn't bother reporting as it wasn't important to us. Service from staff was excellent, friendly and professional.
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Thanks for taking the time to review your stay on the Broads. It is particularly good to hear from someone that takes the age and pricing of the boat into consideration when writing your review that is much appreciated
Yours John Foreman
Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Can’t fault them always friendly boats …
Can’t fault them always friendly boats ready before time happy to help⛴
19 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Thank you for your review of our operation on the Broads
Yours John Foreman
Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Just came back off the fourth year of …
Just came back off the fourth year of going with Richardsons. Let me say we have had a few small problems but you expect these with the age of the fleet, and after being reported they always come out and fix the problem. The staff are so helpful from start to finish and will do anything they can to assist.You hear one or two people complaining over their boats, but when you compare prices of other boating companies, Richardsons can not be beaten on price and value for money. We love it and are in the process of booking again. I recommend it to everyone. Cant wait for next year.
10 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hi Sir I would like to thank you for your very frank but excellent review of our Boatyard operations on the Norfolk Broads.You have described our intentions very well and we look forward to your next visit to the Norfolk Broads.
Yours John Foreman
Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Back Again!
This was the fifth time we’ve used Richardson’s but the first time I have written a review. My wife and I and our 7 and 3 yr olds spent a week on Solitaire at the end of August and had a thoroughly enjoyable week cruising the Northern rivers and broads. We have always found Richardson’s yard staff to be friendly, helpful and efficient and the boats - although the classic fleet is old - well equipped and clean. A measure of a firm’s customer service is how well they respond when things go wrong. In the past we have had a couple of breakdowns (as have friends hiring from Barnes Brinkcraft) but the engineers were with us quickly and on the occasion that the fault couldn’t be fixed a replacement (upgrade) boat was brought to us and we were not charged for fuel as compensation for our inconvenience. Great service, great value and great holidays; we have already booked Major Gem for next May at a significant discount with their loyalty bonus scheme.
4 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
I would like to firstly thank you for your excellent review of our boatyard and of our Customer Services which we are quite proud of. We look forward to seeing you again in the future.
Yours
John Foreman Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Just come back from a weeks holiday on …
Just come back from a weeks holiday on a boat from Richardson’s the boat was old the ceiling in the front cabin was full of mold so we could not use it the tv did not work had to be replaced the person that explained how to use the boat was not very good at it and I could not understand him the steering was not very responsive but we did have a good holiday even with the problems the boat we had was the OPAL GEM 2 and I am still waiting for a response to my emails not very good is it
2 oktober 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hi Mr Moore I am sorry that I have not replied earlier but I needed to ask a few questions before getting back to you. I have spoken to the Yard Manager who has indeed responded to your enquiry and has sent a letter with some vouchers for a future holiday as a form of recompense. If this is not the case then please email me as below and I will investigate further
Yours
John Foreman Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Not a Gem or Magic
First Time experience on the broads Lovely area, The boat we hired Magic Gem was old but was Clean and Comfortable, The problem we had was Mooring and excessive play in the steering, We were informed by other boaters it was normal to have some play in the steering so put this down to experience but after six days having difficulty the steering failed, Richardson's came out very quickly and towed us back to the yard, On examination of the boat the Housing to the transom bracket was Rotten and had totally Broke, This was clearly a total lack of maintenance and explained why we had some problems, Richardson's have a big fleet but obviously not enough mechanics it takes five minutes to look at the steering mechanism, So if you hire one of the older boats ask for the controls to be checked, I know if I do go again i will ask them to check to be sure I have a better experience, To be fair Richardson's did give me a small refund, But I would have preferred a Properly Maintained boat, I will be going back to the Broads but will probably go with another Company. SORRY RICHARDSONS YOU HAD YOUR CHANCE.
29 september 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Sir I would firstly like to thank you for taking the time to review your recent holiday with us on the Norfolk Broads. I would also like to express my regret that on this occasion we fell short of your expect6ations. I can assure you that the boat you hired has been very popular all this year, with no previous reports of steering problems. However it is not quite as simple to check the steering with the boat in the water and so we were genuinely not aware of the problem when you took it out. The fault was indeed possibly due to the controls being loose but it is likely that it finally went when the rudder possibly struck either the river bed or an unseen obstruction in the river. I am sure however that this would have been explained to you on your return when we refunded you for your loss of time. We have a total fleet of over three hundred boats which all come out of the water every winter without fail and do not get relaunched until they pass a routine pre hire inspection process which includes checking the steering. I can say with a good deal of confidence that all of our boatas are maintained to a very high standard compared to any other boatyard on the broads. Once again please accept our apologises for failing to provide you with the holiday that you were expecting.
Yours
John Foreman Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Had a reply to my review of …
Had a reply to my review of Richardson's by John Foreman who told me to email him to discuss ,which I did, however not had a reply, poor
28 september 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
As per my email to you I have apologised for my lateness but I was both off Duty and ill for three of the five days that it took to answer your email I am sorry.
Yours
John Foreman Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Been holidaying for over 40 years
Been holidaying for over 40 years on Broads and already booked for next year. Great selection of Boats to suit all budgets brilliant customer service great location to start holiday.
The staff are all helpful and friendley,
26 september 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Thank you for your excellent review of your recent experience with us earlier this year. We all look forward to seeing you again in the future
Yours
John Foreman Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Great hire boat with lots of space for …
Great hire boat with lots of space for our large party
Boat was clean and fully functioning, even the wifi
We'll return again as we have loads of times with Richardsons
20 september 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Thank you for your very kind words with respect to our whole boatyard operation here at Stalham. We look forward to welcoming you back on your next Broads adventure
Yours
John Foreman Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Relax and enjoy.
The holiday begins as soon as you get to the Richardson's boat yard to collect your cruiser. The staff are friendly and efficient and whether you are a first timer or an old timer they really look after you.
We have had so many holidays on the Norfolk Broads with our children and grand-children but we still look forward to the next time.
The most relaxing time you can have.
20 september 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
Hi There thanks for an excellent review which is really appreciated especially coming from a long time loyal customer. We look forward to your next visit
Yours
John Foreman Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
Our second holiday with Richardsons & …
Our second holiday with Richardsons & enjoyed it as much as the first time. Had a problem with the boat this time that took two attempts to fix but engineers came out quickly & without any difficulty to investigate.
19 september 2017
Omdöme utan inbjudan
Svar från richardsonsboatingholidays.co.uk
I am very pleased to read your review especially as you had problems which did not affect your enjoyment and hopefully will will be able to welcome you back for a third visit to the Norfolk Broads
Yours
John Foreman Customer Service/ Holiday Sales Advisor
email: john.foreman@richardsonsgroup.net
Tel No: 01692 581081
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