Reward Mobile Omdömen 

191
TrustScore 3.5 av 5

3,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Poor customer service - couldn’t reach anyone via phone, instant chat or email. When I did receive a response they stated it was too late & my order was already dispatched. I had still not received an... Se mer

Betygsatt 4 av 5 stjärnor

Really happy with my SIM only deal. Was a little hesitant at first having read reviews on here but SIM arrived quickly and got a really good deal. Would have given five stars but found it tricky to ta... Se mer

Betygsatt 5 av 5 stjärnor

I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... Se mer

Företaget har svarat

Företagsinformation

  1. Mobiltelefoner

Skrivet av företaget

Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

191 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 11 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(191)

20 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Take forever to confirm order

Takes over a week to just confirm your order when should be next day for a very expensive item. (is usually next day else where) Asks you for bank statements when I’ve never had that before with any other companies 👎🏽 🚩UPs don’t even let you know when your item is out for delivery, just turn up at your door? (luckily I was in) says on there web they ask for signature.. didn’t ask me for a signature, though should really as I could of been anyone and they just gave the phone over x

28 november 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for your review. I will ensure your feedback is passed to our delivery company.

Kind regards

Reward Service

Betygsatt 1 av 5 stjärnor

Terrible company, even worse customer service

Shocking experience, no communication from customer service. Certainly reconsider your thoughts if looking to buy from this company.

20 september 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Sorry to hear you had issues with your Mobile phone delivery.

We hope you are satisfied with the outcome of the investigation and are happy with your new product.

Kind regards

Reward Service

Betygsatt 3 av 5 stjärnor

Great deals - awful website!

Have had an absolute nightmare with the AVS check/website. I can't tell you how many hours I've spent this week (every day for 6 days so far!) trying to figure it all out... there really ought to be more guidance on each part of the form! Anyway, I have finally cracked it (worked out all the not-so-obvious particulars re: name, address, phone number, home phone number etc.), got through to my bank's payment approval window, approved in the app (as normal), went back to the website (as normal), pressed the 'I have approved in the app' button (as normal) and the screen just refreshed and said 'your basket is empty'. It's as if they don't want to take your money! Sort your website out, please! The only other plus is they have been quite responsive via email. That's great and everything but I just want to buy a phone from you and it's proving to be impossible!

7 december 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review.

The AVS checking system has to match up your details and has to be processed before the order can be completed. I will pass your feedback to the relevant team.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

Absolutely brilliant!!

Absolutely brilliant!!! Brilliant service easy to use and absolutely fast. So happy with reward mobile,i will recommend 1000%

15 november 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

Unbeatable price across the UK

Unbeatable price across the UK, prompt delivery and best internet everywhere even in rural areas.
Thanks to EE for the network and Reward Mobile for making it affordable.

23 oktober 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

You guys are good I mean very good…

You guys are good I mean very good again happy to be part of this team thanks and it means a lot to me

1 september 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Betygsatt 4 av 5 stjärnor

Offer is really good

Offer is really good. However, there was a delay due to not in stock. It would be better for them to state not available on the site . Giving the option to get an offer where the phone is in stock

12 oktober 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review.

I will pass your feedback to the relevant department.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

Great customer service very helpful…

Great customer service very helpful staff vicky was so helpful and amazing to get everything sorted for me to get my new iPhone pro max

16 september 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass your comments to the team.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

The process is very easy and smooth

The process is very easy and smooth. The customer service is friendly. I highly recommend them. I got my Samsung Galaxy Ultra 24 in two days. They are very efficient. They asked for proof once, and after verification, voila! The phone was in my hand the next day.

11 oktober 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

very good customer services

Ordered well over 2 weeks ago, passed the credit check and I changed my mind and asked to have an iphone 16 pro max instead of Iphone 16 pro. I contacted Vikky who has been very helpful at the customer services and again after a week I contacted Luk and she has been excellent with her communication skills and has been very helpful and patient. She cancelled my previous order and re-ordered me new phone. I am very happy and I understand that I should be patiently waiting for the new phone's delivery due to a very high volume orders for this new model.

9 oktober 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass your comments to the team.

Kind regards

Reward Service

Betygsatt 1 av 5 stjärnor

Terrible customer service

Ordered well over a week ago, passed the credit check. Still waiting for it to be shipped! No estimate given to when after multiple emails asking… taken my money already! My pac code is only valid for 30 days or I lose my number. Beyond angry and disappointed with the customer service. If the phone isn’t in stock there should be a warning at the point of buying it!!!

8 oktober 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Please can you email us at customerservices@rewardmobile.co.uk and we will be in contact with regards your order.

Kind Regards

Reward Service

Betygsatt 5 av 5 stjärnor

Great

Great! Was easy and simple the product came very quickly and had no issues at all. Was in constant contact and emailed updates theoughout the process

4 oktober 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

iPhone 16 EE

Fast, responsive and friendly service

26 september 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

LOOK NO FURTHER

LOOK NO FURTHER - Absolutely fantastic service from start to finish. I can recommend without hesitation. Excellent customer service, especially from Vicki. Informative, polite, clear and managed my expectations. Available on telephone and online. Quick and well packaged delivery. Thank you, I will be ordering again for the rest of the family.

24 september 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass your comments to the team.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

Great deal over entirety of contract

Great deal over entirety of contract, simple to order and quick delivery.

11 september 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

Fantastic Customer Service Experience with Reward Mobile!

I recently signed up with Reward Mobile for a contract phone, and I couldn't be more pleased with the service I received. From the very start, the customer service team went above and beyond to make the entire process smooth and hassle-free. They were incredibly friendly, patient, and answered all of my questions thoroughly.
What stood out to me the most was their dedication to ensuring I got the best deal that suited my needs and also the timely resolution of the little hiccup in the course of signing me up. A customer service Rep Vicky,took time to support me through the process, making me feel confident in my decision. The whole sign-up process was quick, straightforward, and professional, leaving me with complete peace of mind.
If you're looking for a phone provider that values its customers and offers top-notch service, I highly recommend Reward Mobile. Excellent experience all around!

3 september 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass on your comments to the team.

We hope you enjoy your new product.

Kind regards

Reward Service

Betygsatt 5 av 5 stjärnor

I was skeptical to use this website

I was skeptical to use this website , because looking like scam, but I try, because they given me good price for my child to get iPhone, and I was so glad I tried, was easy was quality best price , high recommended.

3 september 2024
Omdöme utan inbjudan
Logotyp för Reward Mobile

Svar från Reward Mobile

Hi

Thanks for taking the time to leave a review.

Kind regards

Reward Service

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer