Poor customer service - couldn’t reach anyone via phone, instant chat or email. When I did receive a response they stated it was too late & my order was already dispatched. I had still not received an... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really happy with my SIM only deal. Was a little hesitant at first having read reviews on here but SIM arrived quickly and got a really good deal. Would have given five stars but found it tricky to ta... Se mer
I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... Se mer
Företaget har svarat
Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.
Kontaktuppgifter
20 Lindred Road, BB9 5SR, Nelson, Storbritannien
- 0300 373 0590
- customerservices@rewardmobile.co.uk
- rewardmobile.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 11 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
alles im grünen Bereich
Take forever to confirm order
Takes over a week to just confirm your order when should be next day for a very expensive item. (is usually next day else where) Asks you for bank statements when I’ve never had that before with any other companies 👎🏽 🚩UPs don’t even let you know when your item is out for delivery, just turn up at your door? (luckily I was in) says on there web they ask for signature.. didn’t ask me for a signature, though should really as I could of been anyone and they just gave the phone over x

Svar från Reward Mobile
Terrible company, even worse customer service
Shocking experience, no communication from customer service. Certainly reconsider your thoughts if looking to buy from this company.

Svar från Reward Mobile
Great deals - awful website!
Have had an absolute nightmare with the AVS check/website. I can't tell you how many hours I've spent this week (every day for 6 days so far!) trying to figure it all out... there really ought to be more guidance on each part of the form! Anyway, I have finally cracked it (worked out all the not-so-obvious particulars re: name, address, phone number, home phone number etc.), got through to my bank's payment approval window, approved in the app (as normal), went back to the website (as normal), pressed the 'I have approved in the app' button (as normal) and the screen just refreshed and said 'your basket is empty'. It's as if they don't want to take your money! Sort your website out, please! The only other plus is they have been quite responsive via email. That's great and everything but I just want to buy a phone from you and it's proving to be impossible!

Svar från Reward Mobile
Absolutely brilliant!!
Absolutely brilliant!!! Brilliant service easy to use and absolutely fast. So happy with reward mobile,i will recommend 1000%

Svar från Reward Mobile
Helped me get a contact phone ready for…
Helped me get a contact phone ready for Christmas.

Svar från Reward Mobile
Unbeatable price across the UK
Unbeatable price across the UK, prompt delivery and best internet everywhere even in rural areas.
Thanks to EE for the network and Reward Mobile for making it affordable.

Svar från Reward Mobile
You guys are good I mean very good…
You guys are good I mean very good again happy to be part of this team thanks and it means a lot to me

Svar från Reward Mobile
Offer is really good
Offer is really good. However, there was a delay due to not in stock. It would be better for them to state not available on the site . Giving the option to get an offer where the phone is in stock

Svar från Reward Mobile
Great customer service very helpful…
Great customer service very helpful staff vicky was so helpful and amazing to get everything sorted for me to get my new iPhone pro max

Svar från Reward Mobile

Svar från Reward Mobile
The process is very easy and smooth
The process is very easy and smooth. The customer service is friendly. I highly recommend them. I got my Samsung Galaxy Ultra 24 in two days. They are very efficient. They asked for proof once, and after verification, voila! The phone was in my hand the next day.

Svar från Reward Mobile
very good customer services
Ordered well over 2 weeks ago, passed the credit check and I changed my mind and asked to have an iphone 16 pro max instead of Iphone 16 pro. I contacted Vikky who has been very helpful at the customer services and again after a week I contacted Luk and she has been excellent with her communication skills and has been very helpful and patient. She cancelled my previous order and re-ordered me new phone. I am very happy and I understand that I should be patiently waiting for the new phone's delivery due to a very high volume orders for this new model.

Svar från Reward Mobile
Terrible customer service
Ordered well over a week ago, passed the credit check. Still waiting for it to be shipped! No estimate given to when after multiple emails asking… taken my money already! My pac code is only valid for 30 days or I lose my number. Beyond angry and disappointed with the customer service. If the phone isn’t in stock there should be a warning at the point of buying it!!!

Svar från Reward Mobile
Great
Great! Was easy and simple the product came very quickly and had no issues at all. Was in constant contact and emailed updates theoughout the process

Svar från Reward Mobile

Svar från Reward Mobile
LOOK NO FURTHER
LOOK NO FURTHER - Absolutely fantastic service from start to finish. I can recommend without hesitation. Excellent customer service, especially from Vicki. Informative, polite, clear and managed my expectations. Available on telephone and online. Quick and well packaged delivery. Thank you, I will be ordering again for the rest of the family.

Svar från Reward Mobile
Great deal over entirety of contract
Great deal over entirety of contract, simple to order and quick delivery.

Svar från Reward Mobile
Fantastic Customer Service Experience with Reward Mobile!
I recently signed up with Reward Mobile for a contract phone, and I couldn't be more pleased with the service I received. From the very start, the customer service team went above and beyond to make the entire process smooth and hassle-free. They were incredibly friendly, patient, and answered all of my questions thoroughly.
What stood out to me the most was their dedication to ensuring I got the best deal that suited my needs and also the timely resolution of the little hiccup in the course of signing me up. A customer service Rep Vicky,took time to support me through the process, making me feel confident in my decision. The whole sign-up process was quick, straightforward, and professional, leaving me with complete peace of mind.
If you're looking for a phone provider that values its customers and offers top-notch service, I highly recommend Reward Mobile. Excellent experience all around!

Svar från Reward Mobile
I was skeptical to use this website
I was skeptical to use this website , because looking like scam, but I try, because they given me good price for my child to get iPhone, and I was so glad I tried, was easy was quality best price , high recommended.

Svar från Reward Mobile
Detta är Trustpilot
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