Poor customer service - couldn’t reach anyone via phone, instant chat or email. When I did receive a response they stated it was too late & my order was already dispatched. I had still not received an... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really happy with my SIM only deal. Was a little hesitant at first having read reviews on here but SIM arrived quickly and got a really good deal. Would have given five stars but found it tricky to ta... Se mer
I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... Se mer
Företaget har svarat
Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.
Kontaktuppgifter
20 Lindred Road, BB9 5SR, Nelson, Storbritannien
- 0300 373 0590
- customerservices@rewardmobile.co.uk
- rewardmobile.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 11 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Value & Service
Excellent. Efficient and quick service. Order arrived the next day. Great prices too.

Svar från Reward Mobile
They don't answer questions just cancel…
They don't answer questions just cancel contract due to out of stock with out telling you and when u message they don't like answering

Svar från Reward Mobile
My mobile
Top notch , Everything was done quickly professionally and easy no messing around will definitely be using reward mobile again
Great value & service
Great value, responsive and friendly (UK based) customer service. They could teach Vodafone a thing or two!!
Great Service
Efficient and simple service. Website easy to navigate. Great prices too!
I disappointedly have to agree with…
I disappointedly have to agree with theese poor reviews I got accepted for a phone was sent out the contract I had an issue so I rang and managed to get threw to someone I sent them my copy of Id bank and passport that was super easy but finding out when my phone will arrive is frustrating as I'm getting no communication now from you I've phoned and phoned Web chat not available and sent emails I'm feeling like they have scammed me for my private id details just to update my phone arrived today 25th of april so really pleased about that
I GOT MY HANDSET
I am now restoring my rating to five stars, as I had previously stated I would.
Initially, I encountered an issue:
The phone I had ordered was out of stock, and it took several days of follow-up before I finally received it.
That said, the company conducted itself professionally throughout, and I would readily recommend their services.
However, I have observed that they request certain customers to provide photographic identification, such as a passport or driving licence. In my view, this poses a considerable security risk.
I was approved, but unsurprisingly, the phone is out of stock, something that wasn’t disclosed until after the process was completed. I’m now left waiting for the next update via email. Not exactly a promising first impression. If the phone eventually arrives, I’ll be happy to revise this to five stars, but at present, it’s rather disappointing.
Moreover, if the specific handset is genuinely out of stock, one has to question why there are still numerous advertisements on their website promoting they offering various plans and network options for the very same device. It feels quite misleading...
AGAIN I DO RECOMEND TO ANYONE THIS COMPANY...
Got approved but...
Got approved, but of course the phone is out of stock — something they don’t tell you until after the fact. Now I’m stuck waiting until next week. Not a great first impression. If the phone ever shows up, I will bump this to 5 stars, but right now it’s a letdown.
I did get the phone after about 2 weeks had to change colour. I will upgrade this to a 5star as mentioned due to being accepted with bad credit! Thanks to Ruby for helping out and updating me // calling me.
Very easy application process and I was…
Very easy application process and I was kept updated on the status of my order throughout. Extremely happy with the service and the product was excellent value and arrived very quickly! Would definitely recommend 😁😁
This is a legitimate company
This is a legitimate company, even tho I felt like I was being scammed. They did ask for photo ID and utility bill for security reasons and could have been explained this previously, but failed to do so. Also I had an email to say item was out of stock but once I chased them as no update, phone was delivered next day and on time. So not the greatest customer service but the cost of phone and contract was the cheapest. Not as quick or straightforward as other providers but got the product in the end which took 5/10days in total
Great service
Ignore all the bad reviews. I had a fantastic deal on a contract with a iphone 16. I was kept up to date via email straight through the process. My phone was out of stock but kept notified. When the phone came it was such a easy step by step guide moving from my old provider to my new one. I brought my old phone number with me and this was brought over within 24 hours also. Very happy I chose Reward Mobile, great communication.

Svar från Reward Mobile
Great deals available only on here
Great deals available only on here. Ordering, set up and delivery was easy, smooth and very quick. I would highly recommend.
Absolutely brilliant service very quick…
Absolutely brilliant service very quick my phone was here within a week thank you

Svar från Reward Mobile
Zero communication!!!!!!
Zero communication!!!!!!
They don't email you about the order, don't update you about the order, never answer their phones, don't reply to emails and the "live chat" they suggest you do does not work.
Starting to suspect this is a scam company looking to take your data as surely a communications supplier would know how to communicate???
Great deals and excellent customer…
Great deals and excellent customer service from Vicky. Fast dispatch and up dates throughout.

Svar från Reward Mobile
Champions in a battle field
A company that consistently exceeds expectations by delivering superior quality products or services, maintaining unwavering reliability, and providing exceptional customer service. Their commitment to innovation, ethical practices, and transparency creates a seamless and trustworthy experience for customers, fostering loyalty and long-term satisfaction.

Svar från Reward Mobile
Worst experience of my life
Worst experience of my life. No call answered received the SIM.. They have sent me ee sim.. and there is no account Active on SIM. Worst experience.. sending them emails is like banging your head with wall.They have sent me someone else numbers. Guys please stay away scammers.

Svar från Reward Mobile
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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