Revolution Laundry UK Omdömen 

Absolute disgrace The machines don’t work because they’re badly maintained and they don’t wash your clothes when they do work. The pathetic card reader on the machines often doesn’t work and I had to pay for my drying twice because the damned card reader was malfunctioning. This company are committing fraud and should be investigated. They charge a fortune for washing your clothes in machines that don’t work and card readers that charge you twice. A disgusting company who are just ripping off their customers. Under NO circumstances use this organisation’s machines.

Du vol!
La machine ne rend pas la monnaie.
Et comme c'est marqué en tout petit en bas à droite...On ne le voit pas.
La société doit s'en mettre plein les fouillés grâce à ce système où la monnaie n'ai pas rendue.
Et le comble, on ne peut même pas utiliser une autre machine pour compléter ce qui a été payé.
Donc, si vous mettez 20€ en billet et que vous choisissez un programme à 5€, vous vous faites carottes 15€.
Ce possède est détestable en sans scrupule.
PASSEZ VOTRE CHEMIN DE CES SYSTEMES DE LAVERIE, et orientez vous vers une petite laverie privée qui rend la monnaie...
REVOLUTION LAUNDRY, vous êtes des voleurs...
On se fait avoir de tous les côté de nos jours, pas étonnant qu'ils sont riches!

Ce n’est pas propre
Lessive pas du tout propre
Il se dit eco et c’est pour cela que qu’il n’utilise pas beaucoup d’eau
Devant la machine quand il fallait le remplissage je voyais de gouttes d’eau tomber
J’ai fait passer deux fois mes habit mais ce rester pas propre
Surtout si vous avez des habits blanches

En attente de remboursement (12 euros) depuis avril 2024... un formulaire complété, une relance téléphonique...
Fidéliser le client n'est pas connu par cette enseigne.

Bonjour c une honte un service déplorable un agent sav très désagréable j'ai ap le 4 fois j'ai perdu 1 h au téléphone il mon raccroché au nez mai réclamation envoiyer introuvable .la machine a lave sur la commune de la Ferrière aux étangs 61450 n de machines 2DEQ des agents qui son comme de robots
Du cous je déconseille de allé a ces ans laverie cordialement Mr erenler

Don't use when thier workers here, he uses both machines for free and screws anyone waiting, why has he Not no machine at home, I'm homeless. AVOID PLACES LIKE THIS FREE LOADERS.

I used this first time today . Didn’t wash properly I still se lots of stains on them and smell of nothing . Didn’t not impressed me at all . For 12.50 shud be much better !!!!!

I have used these machines for years... today there is a broken one LVSK so I report it and I would like a refund because the machine hasn't washed my clothes properly.... the machine has also spat water all over the floor ...
So I call them up to report it and get a refund ... so I can't then goto another machine to wash my clothes ...
Except they want all my banking details to issue a debit card refund ...
They didn't ask for all this the only other time I have had a problem as they have the machine number and that machine keeps a log of all transactions such as time date and the transaction ID ....
It's odd as well that when I ask to speak to a manger at a call centre there isn't one available !
This to me is an unacceptable situation... but try contacting me group ...they don't care about customer satisfaction or customer service ... my advice ... don't trust the company

I used 1 location previously and after washing and drying my clothes for 15 minutes the screen stopped working so I had to go to another location to dry my clothes. The new dryer was useless and it took ages to dry my clothes. Even then they were still damp. I used the facilities in Woodford Green and it was great. The wash was very good and the dryer was amazing. I will be using it to do my washing all the time.

Another let down at machine 2UUD in Pontypool.
Washing just finished all the power goes off, of course the garage where the machines are want nothing to do with them.
Rang the helpline, yes granted I was refunded but how am I supposed to dryly large bag of towels.
They only offer refunds but never compensate you for the huge inconvenience this causes, having to drive to other sites.
I think these machines should have more regular servicing & a better engineer service not within 24hrs.
I know there are at least 2 full washers waiting for the engineer to call & maybe forecourt owners should be a bit more helpful.

Iam at one of your laundry places number BKKx I have paid 11 pounds for large 20k wash n Wasing but no water in drum ?!!

Paid for a dryer and the dryer had no heat,contacted customer service the next day and I was issued with a refund immediately,customer service was fast and helpful,things break,no complaints

Avoid! Waste of time and money! High prices and no customer support. Phone number told me to go online. Online the form link re-directs me to homepage. Email doesn’t exist! Fake business! Wasted £20 and time! How can I even claim a refund if nothing works!??!!

SGN service station in N4 dryer not working .
Problem was only reported by me and only then did customer service send an engineer.
No discounts given merely directed to a 13 minute drive to another station to dry my clothes . They have no idea if the door is broken there to or not .
Wash is 5.50 for 8kg and £11 for more .
Drying is £3.50 every 15 minutes .
Prices are higher than normal laundrettes .
Avoid

Contacted the company online chat service to inform them the machine wasn’t working, I was very impressed to find it was sorted and in working order by the following day. Quick and efficient service.

J'ai voulu laver mon linge mais la machine est tombée en panne au moment du rinçage. J'ai dû téléphoner 6 fois pendant 30mn pour qu'en fin le gars la redémarre à distance. Seulement, elle est retombé en oanne au même moment. Ayant déjà perdu 12€ et 2h de temps, j'ai été obligé de récupérer mon linge trempé (et puant. Visiblement, la lessive n'existe pas contrairement à ce qu'ils pretendent). Vivant dans un véhicule aménagé, le sol de mon véhicule est complètement mort. 250€ de marchandises pour le remettre en état et il va me falloir au moins la semaine entière pour y parvenir. Quand ils me donne par SMS un lien pour faire une demande de remboursement, je tombe sur un site non sécurisé sur lequel on me demande mes coordonnées bancaires.
Quand je leur dis ça, ils me prennent pour un menteur. Pas moins de 11 appels le jour de la panne et parmi ces appels, on m'a raccrocher au nez 3 fois. Le lendemain, 5 appels que l'on me raccroche au nez et au 6eme appel,ils me font clairement comprendre qu'ils en ont rien à faire que mon véhicule soit mort.
Un gros conseil,n'allez pas chez eux

I was so excited with the machines in our village. Very convenient way to wash and dry duvets and bedspreads. So I went online to check it. I downloaded the app wash.me. And this should be a warning that the idea is good but not fit for purpose yet. The app is completely unnecessary. It is there just to get your data because no service is provided through the app. You don’t need the app to use the machines. Anyway I went there with my duvet under my arm and try to wash it. Followed all the steps, payed for it. Had a £2 discount for first use. Pressed the start button and nothing happened. Start wasn’t allowed accordingly with the tiny monitor by the machine nr.2. The door didn’t opened back. Contacted customer service through WhatsApp. They asked to press start button again, again it didn’t work, but at least it opened the door for me to rescue my duvet. Then the refund, they can’t refund your original payment method so you need to provide even more personal data . Their page to refund also presents an error when you enter the location code. It states the location name is auto-fill but it needs to match the correct name of the location. Me Group seems to know there is an IT issue here too as they point out if the auto-fill don’t match the name of the location (which, by the way, it is stated in their website) you need to contact customer service again. The only good thing their customer service through WhatsApp is fast. Honestly, in the end if you add all the necessary things to wash properly the price is pretty much in line with the neighbor village cleaners. And they do the service for you. I sincerely hope they can find out a better IT service for the laundry as the machines seems good but the IT services behind are so poor.

I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cleaning. Not that this is the companies fault but yes, those horse owners who take their sweaty hair encrusted blankets etc & wash them without cleaning the machine afterwards is just rude & very inconsiderate for the next person's use. I'm just sad I don't have them handy to use in Kelso anymore. I never had any issues with payment or notifications or cleanliness of my items afterwards. Bring back the machines to Kelso!

Use the laundry services about 4 times a year for duvets, pillows, or just when my laundry becomes too out of control for a house hold washing machine. Never an issue with machines until today when I used the washing machine and spin cycle didn’t work, clothes were soaking wet! I put in dryer for 90 mins, still wet, used dryer again…. Contacted revolution laundry who refunded me for all services I used today. Felt valued, didn’t have to prove my case at all. Will continue to use services after this great customer service.

Didn't get a text message near the end of cycle either time I've used them, and the 2nd time the machine 'ran out of water'. Got to wait 4-6 weeks for a refund. What a joke. How the hell does a washing machine run out of water.

Edit: The 4-6 weeks is the timescale displayed on your website. Also the machine code is DWRX and this is an invalid machine code according to the records yet I have photo proof of it. Rang the number on the machine and was simply told they'll send an engineer out to look at it. Absolutely no customer service skills