Revolution Laundry UK Omdömen 

439
•
TrustScore 2 av 5

2,0

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Extrêmement déçu de cette laverie. A Villemandeur a coter d'Intermarché. Ma machine à laver étant en panne, je suis venu ici pour laver quelques affaires. Étant seul, je n’avais pas... Se mer

Betygsatt 1 av 5 stjärnor

I used the washing machine at the Revolution Laundry near Morrisons in Wednesbury to wash a duvet and two small pillows. I only discovered after I had closed the door and started the washing cycle... Se mer

Betygsatt 4 av 5 stjärnor

I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Se mer

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Betygsatt 3 av 5 stjärnor

I used the 20kg machine to clean freshen 2 duvets, machines were clean & straightforward to operate. I thought £11 was rather pricey for a wash and that was without softener which was an extra £2 . I... Se mer

Företaget har svarat

Företagsinformation

  1. Tvättjänster

Skrivet av företaget

Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Kontaktuppgifter

2,0

Dålig

TrustScore 2 av 5

439 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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2,0

Alla omdömen

(439)

22 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Dryer not working!.

I went to the Revolution laundry site in Woodford (MUTX2). I washed my clothes then I could not dry my clothes as the option to dry was not available. So I had to go the Revolution laundry site in Romford (5UZN) to dry my clothes. It cost me £3.50 more as the dryer was not as good as the one at Woodford. I had to travel 9 miles to dry my clothes which is not ideal. I love the idea but it seems there are sometimes unnecessary issues.

5 september 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Machine not clean.

Used the 20 kg machine in North Shields, Newcastle quays retail park.
The machine was minging, full of dog hair and oddly enough, some bits of wood. I would not wash my personal items in there.( I also used it to wash my dog’s bed and towels). Machine now is cleaner after my wash cycle.
Would be good if the machine could self clean after each cycle.

30 augusti 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

What a waste of my time

The machine I was going to use didn't have a sign to indicate hours it was open. The advert states 24 hours. Less than helpful instructions.
Didn't realise you now can't use your own washing powder and softener, no use to me have to use a recommended brand due to skin condition. Sorry for the poor yet frank review.

26 augusti 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

initially very frustrated

initially very frustrated as my washing did not dry, spent some time looking up complaint process and within 1 hour of the WhatsApp complaint line being open and confirming some details I have a full refund

21 augusti 2024
Omdöme utan inbjudan
Logotyp för Revolution Laundry UK

Svar från Revolution Laundry UK

Hi, Tim, We genuinely appreciate you sharing your review! It's wonderful to hear about your experience with Revolution Laundry. Our goal is to consistently deliver 5-star service, and your feedback is invaluable in helping us reach that standard.

Betygsatt 1 av 5 stjärnor

Dommage qu'on ne puisse pas pas mettre…

Dommage qu'on ne puisse pas pas mettre aucune étoile, lamentable, vous vous déplacez pour rien puisque cela ne fonctionne pas. Ce n'est pas la peine d'écrire NOUVEAUTÉ au dessus de la machine de 20 kgs puisque cela ne fonctionne pas...
À fuir

19 augusti 2024
Omdöme utan inbjudan
Logotyp för Revolution Laundry UK

Svar från Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Betygsatt 1 av 5 stjärnor

La laverie est toujours sale et pas vidée

1) la laverie est toujours sale : plein de vieilles chaussettes et de slip qui pourissent devant les machines à laver
2) les machines sont toujours pleines car les gens ne viennent pas récupérer leur linge alors que la laverie envoie un SMS !
Et ça c’est insupportable !
Par exemple là ça fait 20 minutes que j’attends !
Ce n’est pas la laverie qui est à blâmer mais plutôt les crasseux qui l’utilisent !

17 augusti 2024
Omdöme utan inbjudan
Logotyp för Revolution Laundry UK

Svar från Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Betygsatt 1 av 5 stjärnor

Ran out of water and clothes did not get washed

There is no one to contact after error showed that ran out of water and I lost £13.50 and my clothes are soggy and wet and I have no customer service to get my money back and my clothes are ruined

12 augusti 2024
Omdöme utan inbjudan
Logotyp för Revolution Laundry UK

Svar från Revolution Laundry UK

Hi Allbeauty, We appreciate you taking the time to provide your feedback. We're sorry for any inconvenience you may have faced. To better understand and address your concerns, please reach out to us at callcentre@me-group.com with further details about your experience. Our team at Revolution Laundry is committed to assisting you promptly.

Betygsatt 5 av 5 stjärnor

Used the machines in Stocksfield

Used the machines in Stocksfield, very easy to use, paid the extra £2.50 for softener and anti bacterial. Clothes came out smelling nice. Dried quickly and off home. Took all of my holiday washing and got it all done in one quick go! Would really recommend

1 augusti 2024
Omdöme utan inbjudan
Logotyp för Revolution Laundry UK

Svar från Revolution Laundry UK

Hey, Shaun, Thank you so much for taking the time to leave your review! We're committed to maintaining this level of service, and we can't wait to welcome you back to Revolution Laundry!

Betygsatt 3 av 5 stjärnor

disappointed

Edit Revolution laundry have since issued a full refund.-I used the 20kg wash and it smells awful. It smells as if no laundry detergent or softener were added. The aroma from my daughters riding clothes (it’s not nice) have contaminated everything!

29 juli 2024
Omdöme utan inbjudan
Logotyp för Revolution Laundry UK

Svar från Revolution Laundry UK

Dear Customer

Thank you for your feedback.
We are very sorry to hear that you have had a negative experience. We pride ourselves on fast, efficient customer service so I am also sorry to hear that you had difficulty contacting the customer service team.

Please get in contact with us through our customer Help page on our website - https://help.megroup.uk/
Here you can reach us through webchat or email us at callcentre@me-group.com
There is also a link to contact us through WhatsApp as provided at the machine as well as our Revolution contact number 0800 208 1299

Please get in contact with our customer service team and hopefully, we can restore your faith in our company.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Betygsatt 1 av 5 stjärnor

Not worth the hassle, and just not acceptable service in this day and age.

Not worth the hassle. Out of the 6 occasions in the last 2 months where I have tried to get some laundry done at the machines in Royal Wootton Bassett, I have succeeded only twice. The reason? The machines have been out of order. It seems so random as to why they would be out of order, and it always happens over a weekend when I’m obviously not working and have time to get laundry done. So frustrating. The only reason why I persisted is because of the convenience in that I can do my grocery shopping at the same time (in theory!). I’ve tried going to a few of their other ‘locations’ local to me, but given there’s no signposting or anything it seems very dodgy and suspicious as to where these locations are supposed to be (one off a single track road which looks like someone’s driveway, and the other at a trucker’s petrol station stop). Granted, I haven’t actually investigated either of these alternative locations because, as a single female, it didn’t feel safe for me to put myself in that situation. The one in Royal Wootton Bassett is bad enough.
Given their unpredictability, I am also loathed to pay their asking price as it seems high to me for a 30-minute wash cycle (you have to pay extra for fabric softener but aren’t allowed to add your own). I’ve also never had their text reminder service work so can’t leave my laundry unattended and have to guess when it’ll be finished based on their timer (which is unpredictable in and of itself!). Overall very disappointed every time I go to Revolution Laundry (or Wash.Me, whatever they are choosing to call themselves now) and I’m glad I shall never have to go back or engage with them again. Shame on them as a company, it all needs sorting out as it’s just not good enough!

29 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Wasted a morning absolutely useless…

Wasted a morning absolutely useless waste of money and time Dryers stopping to early not hot enough touch screens not doing what the should a lesson learned never be back Dryers not going above 10 degrees ended up using two just to escape first Dryer lasted 4 mins For 3 pounds 50 p

29 juli 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Appalling! But customer service impressive!

(Also posted elsewhere)
Washed' a blanket today. It cost £11. It was hardly even damp when I took it out. No detergent smell. I don't think the blanket had bedn washed at all!
Also, I didn't get a text to tell me the 'wash' had finished. Won't be using these machines again. First and last time. Rip off.
I'll also be telling everyone I know to avoid these machines.
After looking at lots of reviews from people in other locations, I've realised that I'm not the only disappointed customer. If you read this Revolution Laundry, I'd like a refund. Please contact me.
Edit: I contacted Revolution after posting my review and they contacted me straight away. Was impressed with the Customer Service and I got the refund I asked for. I'm upping the stars from 1 to 3.

7 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Complete waste of time and money

It started OK but as I stood there for the first 10 minutes of a 50 minute wash I noticed absolutely no detergent had been dispensed. The text message was not sent when my washing was due to finish, when I went to check I realised the wash didn't work due to "no water" error. The door was locked and i couldn't get my items out. No one at the site seemed to know how to open the doors despite the customer service chat telling me they could. In the end I was left with a load of wet washing and felt I was lucky to get a refund which I had to argue for. I asked how the company would make up for my wasted time and my washing now being in a worse state than it went in and they said they will not even try to make me happy.

3 juli 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Not working again

I went to use machine 2AEX, washed my clothes, then went to use the dryer but it got stuck on the payment screen and wouldn't accept a card, so got stuck with wet clothes, I don't have my own washer or dryer and no other way of drying the clothes so had to drive 20 minutes to get to the ANQX machine, this took my money then refused to start. I had to WhatsApp the customer service, as there was no other way to get in touch with them, they offered to refund the dryer money, but that doesn't help me with my wet clothes.
How am I supposed to get them dry?
Shal I drive Al over the country looking for a working dryer?

22 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Fallin dryer hasn’t worked for months

I use the Fallin, Stirling machines (4ZZN) on a weekly basis. The dryer hasn’t worked for months. When it works, it’s reliable.
Update: 1st July. Dryer still not working despite emails to company weeks ago! Do you not want my money?
Update: 15th July, two emails and still not working!
Update: 12th August, still not working!

16 juni 2024
Omdöme utan inbjudan

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