20 years with Resmed fantastic customer service .had many machines and masks, However latest F20 is rubbish ! Try reattaching the tube to the mask when it comes off . It requires the ability to feel... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Right now ResMed are lucky to get 1 stars after a third mask fail - a fairly new mask which has torn for some reason on the bridge of the nose position .This comes after previous failings strap... Se mer
A shout out to Liverpool store Manager Rajani & her equally helpful staff for their excellent customer service. Being a first time cpap user that extra care & support factor always goes along way in... Se mer
Vor 8 Tagen haben wir einen Gerätetausch in Auftrag gegeben - sehr dringend und das auch so kommuniziert! Auf Nachfrage vor 6 und 4 Tagen die Antwort bekommen, dass das Gerät noch nicht raus gi... Se mer
Företagsinformation
Om ResMed
Skrivet av företaget
ResMed changes lives with medical devices and cloud-based software apps that better diagnose, treat and manage sleep apnea, COPD, and other chronic diseases.
Visit our website
Visit our website
Kontaktuppgifter
3,5
Medel
5 tn omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
great comms and delivery
4 maj 2023
Svar från ResMed
Hi Hugh,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Prompt delivery and efficient service.
12 april 2023
Svar från ResMed
Hi Kerin,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Good thing I didn't pay extra for quick…
Good thing I didn't pay extra for quick delivery. But wait I did?
4 maj 2023
Svar från ResMed
Hello Donna,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet your expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
This has been a terrible experence
This has been a terrible experence
Just getting an appointment after sending first forms was a nightmare
4 maj 2023
Svar från ResMed
Hi David,
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback when we don't. W
We are so sorry to hear of your negative experience. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
Cleveland CPAP excellence
The service instore at Cleveland was friendly professional and relevant to my query
10 april 2023
Svar från ResMed
Hi Helen!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Communication was poor
Communication was poor. Particularly on replacement mask and filters so would not take this option again.
13 april 2023
Svar från ResMed
Hello AP,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet your expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
Several parts required where…
Several parts required where unavailable for a couple of weeks.My machine had to go in for a second time in a year and I was warned that the heat pad issue might be charged back to me if it was deemed my negligence.I reacted to this and was disappointed as I carry out the regular maintenance requirements.I also think the prices for parts are very high.
12 april 2023
Svar från ResMed
Hi Steven,
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
Easy to use website
Easy to use website
The website is easy to use and the products I was looking for were available and easy to find
12 april 2023
Svar från ResMed
Hi Eileen,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Excellent service and knowledge
Excellent service and knowledge, was a pleasure to purchase from them
3 maj 2023
Svar från ResMed
Hi Wayne,
We are so thrilled to hear of your easy, helpful experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Purchase was efficient and quick
12 april 2023
Svar från ResMed
Hi Maxine,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
The quality of the machine is reliable
The quality of the machine is reliable. The new mask is working better not making mark of the face.
2 maj 2023
Svar från ResMed
Hi Alexandra,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
Staff are very helpful and and the prices are extremely low compare to everyone else
Staff are very helpful and understanding to your needs.
The prices are extremely excellent compare to everyone else.
I had to buy new air hose so I bought one from head office because they weren’t available in my area then my mask broke so I went down to the nearest ResMed shop and they listen to my needs .
They explained to me that I could have bundle of goods which includes of a hose, mask, water-tank and everything else that I needed for a low price of $6.50 a week which save me over $120. if I bought them individually, and over $300 if I bought it from the nearest competitor.
They give me a full refund of heated hose that already purchased. You can’t complain about that.
They were just brilliant.
2 maj 2023
Svar från ResMed
Hi Donald,
We are so thrilled to hear of your easy, helpful experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
It took 4 weeks to fill the order and…
It took 4 weeks to fill the order and it was a piece of medical equipment I needed urgently.
22 april 2023
Svar från ResMed
Hello David,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet your expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
Great company and amazing CPAP products.
10 april 2023
Svar från ResMed
Hi Alain!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Prompt delivery
2 maj 2023
Svar från ResMed
Hi Owen,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
On time delivery
10 april 2023
Svar från ResMed
Hi Nb,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Svar från ResMed
Hi Stuart,
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback when we don't. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
Very late arrival on masks
Took literally 2months from order date to receive my masks.
So I couldn’t use my machine for treatment until they arrived.
Bloody terrible
2 maj 2023
Svar från ResMed
Hello Kirk,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
Svar från ResMed
Hi Karin!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Great equipment
Great equipment, easy to use, very quiet and the nose pillows are very comfortable.
2 maj 2023
Svar från ResMed
Hi Andreas!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.