Reposit Omdömen 

Extremely disappointing experience with Reposit.

I don’t often make reviews however I really feel a duty to warn others from experiencing what I have experienced.

I challenged deductions from my deposit because I had substantial evidence documenting the condition of the property when I moved in. This included photographs, timestamps, comments made on the inventory at the start of the tenancy, and a completed and signed electronic Inventory and Schedule of Conditions.

A major concern throughout the dispute was that the landlord/agent submitted an incomplete version of the inventory, while my completed and signed version contained additional tenant photographs and amendments within the interactive document. I also provided the underlying photographic files and offered to provide the original iOS timestamps and metadata so that the evidence could be independently verified.

The adjudication decision stated that photographs considered “unverified” would not be treated as substantive evidence. My concern was precisely that the evidence was capable of verification and that the original electronic inventory and photographic files were available for review.

The disputed deductions included cleaning and decoration/repainting. My move-in evidence documented existing cleanliness issues and pre-existing decorative problems, including comments in the inventory about the poor decorative standard and mismatched paint. I also raised evidence that some photographs relied upon by the landlord/agent appeared to pre-date my tenancy.

I subsequently requested a review specifically on the basis of a manifest error and explained why the evidence was material to the deductions. The review has now been rejected.

I am extremely disappointed that, despite providing evidence and explaining where I believed material evidence had not been properly considered, the outcome did not address my concerns in a way that gave me confidence that the complete electronic inventory and underlying photographic evidence had been properly examined.

This review reflects my personal experience of the dispute process. Prospective tenants should make sure they retain their own original photographs, timestamps, inventory comments and copies of the completed inventory, rather than relying solely on the platform's records.

There is not enough protection involved for tenants at all from my experience. It is much more beneficial to go through a standard deposit option as I have never had an issue with this before. Despite my evidence submitted for review, Reposit stated it wasn’t enough to justify a ADR review even though that very evidence not being considered IS the reason I have been hit with charges.

You pay the one week rent payment which is not refundable which is absolutely fair enough and a seemingly great option if you’re low on money! How wrong I was. I take great care of my properties and this is my first time using reposit rather than traditional deposit options and I can confirm I would never use it again.

Reposit will most likely try and reply to this review in attempt to dismiss this. I would strongly recommend you take anything they say with a bit of doubt! Good luck everyone.

Please note, as soon as your payment is made, you get a very polite email asking for a review on how things went which explains all the 5 star reviews!

Service am happy with the quick process and payment

The service was great. We had no issues.

The experience of quick technology efforts and time frames as well. Thanks.

It was great, but i wish it was a bit simpler and clearer

It was a nice experience detailing clearly and fast and quick, good one keep the good work.

The reposit app makes payment easy

Great service,helped me throughout my moving process

Very easy site to use

Did a lot of research into this as thought surely there must be a catch? But very good and such a great way to make deposits more affordable for people.

Easy and straightforward process.

Do not like ai service

This is the second time using reposit and honestly, it makes renting life so much easier. Really happy with the Reposit service.

It did what it was supposed to do and set up a payment for my landlord.

Easy to follow, instructions were clear.

Very convenient, whether it’s for people on benefits to people in a hurry to move, saves costs. Can see how it can look dodgy missing out on a typical deposit option, but as long as damage charges at the end of tenancy are nil or very low it shouldn’t be an issue.

Very easy and straightforward process with Reposit. The service was quick, professional, and hassle-free.