Relr Omdömen 468

This is not easy to write as the clothing is very high quality and I love every collection that is brought out, the issue is the last 2 orders I have made I didn't receive. I ordered £300+ worth of clothing from the autumn collection with specific events planned 3+ weeks later to wear the items. None of it arrived and had to cancel the orders. Similarly, the christmas collection launched on black Friday, another order made for items to wear over the Christmas period. It's now 14th Dec and none of it has arrived. The events have been and gone. The effort the brand makes designing these incredible pieces is completely let down by the logistics and like others I have had no reply to any of my emails asking if my black Friday order is going to arrive. Not good enough, especially with the high price point of the items. I also have paid 2 years in a row for their inner circle program but if the order never get here, what's the point!

Unfortunately similar to other reviews, I’m still waiting for my order from 28 Nov, was advised to wait 3-5 working days for dispatch, and whilst I got an email from Evri to say it has been dispatched 10 Dec, there’s been no progress on that and no response to my email from RELR. It’s a shame because the quality is great but it’s a premium price and I feel really frustrated at the poor communication and sadly my items are unlikely to arrive for Christmas parties. I’m disappointed that I chose to spend my money on RELR in Black Friday when I could’ve spent it elsewhere.

Good quality flattering stuff and I’ve ordered quite a few things between 2021 and now, but sadly every time I order delivery is very slow and I never have this issue with any other website or Evri delivery. I ordered on 02 Dec from the encore collection - designed with Christmas time and celebrating in mind, and they still haven’t sent my package out. Evri are still awaiting the package and ive got a reply from Evri sooner than RELR which is saying something. I see from social media that they are short staffed just now but I think the delay now exceeds being short staffed. Still no reply to my email. Every time they are slow with delivery I say I’m not ordering again; but this has been much worse than previous times and will absolutely be my last order, sadly! I hope they can sort it out and start replying to emails.

Ordered several items on 29th November order 99138 still not received and looks like they won’t arrive before Xmas.

It appears that I’m having the same issue as the others although I can see that my order has just been dispatched so I’m hopeful. The previous three orders I’ve made have also been very slow to arrive in summer. I ordered the brown bodysuit and after several weeks I was contacted to say they were having issues with the supplier and did I want the black bodysuit so I agreed I had to then send another two emails several weeks later prompting when said bodysuit would be sent. I can see that comments on Instagram. I’ve been switched off and they’re not accepting queries by a DM anymore, the quality of the garments is very good however, you are paying a super premium price for a bodysuit so I would expect the customer service to be pretty good. Their communication is not good when things go wrong it takes a long while to resolve.

Placed an order 2 weeks ago and have heard nothing since. There has been no response to my email, and social media comments have been removed and/or switched off. Really disappointed by the lack of communication - it's just not acceptable. Even a general message to explain there are delays or issues (if this is the case) would have sufficed. I ordered the dress for an event on the 19th and starting to think I won't receive it in time... it has really put me off ordering again. :(

Ordered a large order on 27th November and still yet to receive any tracking details , all of their social media comments and DMs have been turned off and there is no response by their email address . I love the brand however feel very let down by lack of communication.

Really annoying because I love their clothes and if I ever actually receive my order I am 99% certain I will love it and want to keep it but really let down by their lack of communication regarding my order. I placed it on 27th November and as of today haven't had a shipping notification. I understand they are a small business but to treat loyal customers this way and not give any updates and also to turn off messaging and comments on their Instagram shows there are internal issues! Its really a shame.

Update 18/12 - Finally received my item and of course i love it and the quality is amazing. Just disappointed with how long it took and their lack of customer service and not even addressing the issues on Social media.

I Most recently ordered the Kelly skort, I’m almost 4 months post Partum and it made me feel really good when wearing it, on my first night out away from the baby. I have ordered from RELR plenty of times and is always a smooth experience

I got some bits from RELR in the sale, the quality is amazing and the delivery process was really fast! I can’t wait to order again asap

The customer service is really letting this customer down.
I’ve always been a huge fan. Even an inner circle member… I placed an order in the Sept release and then ended up cancelling as the stock didn’t arrive for months. We were assured this time that placing an order for encore would be much faster and they wouldn’t release a new collection without stock being on the ground. This was a lie. I placed 2 orders on the 27th November and I’m still yet to receive any item? I’ve since emailed to Chase and promise it’ll be posted.. still no dispatch notification. I’ve now emailed to cancel one of the items as the whole point of order was for my Christmas party and this has now been and gone. I’m shocked that after the fail of the September launch and stock issues they would again delay items being sent and not have a plan in place to ensure this doesn’t happen again. I’m gutted as I’m a huge fan of the clothing and quality for the customer service is a huge let down

Updated review - took three weeks for items to arrive. Items are great quality - bodysuit and leggings.

There was issues with communication, emails weren't replied to (due to staffing issues) - I had different tracking codes, one said delivered, which worried me as I hadn't received anything. I ended up messaging on the owner's private account, as I was worried that my order was lost, and luckily she did reply , and helped me sort out the delivery issue I had and the new items were sent out again.

I think if you aren't in a rush to receive items, then it's worth it. Hopefully, as RELR gets more staffing again, the customer service side of things will improve again.

Appreciate the help with sorting my order.

I have had a couple of bodysuits and they are very thick material and make a great foundation slinky dresses ect

Bought the Lola Dress absolutely love it! fits like a glove very flattering the material is lovely
Love all my purchases from Relr quality fabrics perfect fit for me would definitely recommend.

Love my new red Lexie dress! Can’t wait to wear it at Christmas 🎄

I never leave reviews but I ordered the leggings in the sale and wore them to the gym today for the first time. Amazing quality would definitely buy again. Well deserved 5 stars
*****

This was my first time ordering from this brand. I got 30% discount on Black Friday and I’m really impressed with the quality of the dress. Although I had to wait 5 days for my order to arrive I would purchase again.

I just tried on my Christmas party outfit!😱 The celine top with the feather cuffs and the black skirt! For the first time in ages I feel so good. What magic is this bodysuit!!

Where to start with RELR… I honestly cannot fault the quality. Every piece is beautifully made, and the products are absolutely gorgeous. I have been purchasing from RELR for a few years now and cannot find fault with the products or the customer service, both are fantastic!!
The bodysuits are incredibly sculpting, pulling you in, in all the right places — the best thing… even with a bigger bust, no bra needed! The trousers are a dream too, perfect for work and effortlessly styled into the evening, making them a real wardrobe staple. And not forgetting the butt-enhancing leggings… I practically live in them!
I can’t recommend this small business enough. My wardrobe is bursting with RELR!

I had to return my order totalling £199.75. Payment was made via PayPal. Relr refunded me three times via PayPal and it failed every time. Finally got a refund via bank transfer on 7th December. Took a while but we did get it sorted.

Ordered the brown kym bodysuit in October, was then told they could not provide the brown one as the manufacturer had sent black ones, agreed to have the black one sent out on the 17-11-25, was told it would be shipped that day.
I also agreed to keep the order for the brown so have paid for two bodysuits and am still waiting for both to arrive!!!
Numerous emails sent and no response back.

Whats more frustrating is they were still selling these products online last week