Got a sweet deal from an online seller of Reina, radiator came next day, very very cheap considering how good the quality is? I'm not sure how they are producing such an outstanding radiator at a pric... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
All good no issues with my radiators, plumber did not have a hard job fitting them he also commented on how good they looked in my living room 5 stars...…well done reina
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Better than expected, Absolutely stunned by the value for money! I would order Reina nerox radiators again without a doubt, looking at them they could have easily been twice the price they are that go... Se mer
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Cannot fault these guys, had some technical issues, they were quick to help out and gave me some good advice! Radiator fitted and working perfect... Looks fantastic in my lounge.
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Företagsinformation
- Elementbutik
- Försäljare av badrumsartiklar
- Dekoration- och inredningsbutik
- Leverantör av värmesystem
- Uppvärmningstjänster
Skrivet av företaget
Welcome to REINA – the UK's leading supplier of designer radiators and heated towel rails. Established in 2005 and still privately owned, REINA continues to design and create more products than any other company in this field, constantly leading the trend by combining the latest styles and functionality. Everyone has their own sense of style and design, and that’s why REINA has created a range of products that meets the needs of every interior style. Whether it is timeless classics to the latest in energy efficient designs, our radiators are now one of the most sort after products here in the UK. Over the years we have worked to create, no matter what, the perfect home environment when it comes to home heating. We are driven to understand how the REINA products can transform interiors to meet the new fashion designs for the home and our key criteria are style, desirability, uniqueness, originality and innovation. Adding excitement to the world of heating, the REINA range of designer models are sure to encompass the perfect design for you, no matter what shape, style or size you are looking for and we will continue to remain at the forefront of designer radiators and towel rails.
Kontaktuppgifter
Atay Global Ltd, Unit 6, Weybridge Farm, Stambourne Road, Great Yeldham, CO9 4RB, Essex, Storbritannien
- 01787 238540
- info@atayglobal.com
- reinadesign.co.uk
3,7
Medel
129 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic towel radiator just the look…
Fantastic towel radiator just the look i was after but without the excessive price tag of the other well known brands. Quality great too.
23 april 2024
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Svar från Reina Designer Radiators
Dear Jason,
Thank you for your 5* review,
it's always great to hear our customers are happy with the products they have purchased,
We aim to provide quality products without the excessive price tag, we're happy to hear we are achieving this.
Kind Regards,
Reina Design
Purchased a Reina radiator a month ago
Purchased a Reina radiator a month ago, had it installed and I must say that I am very happy with it, they are great value for money, i will be replacing all the radiators in my house with Reina branded ones.
22 april 2024
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Svar från Reina Designer Radiators
Dear David,
Thank you for your recent 5* review,
It is always great to hear from our customers about our products,
We strive to offer quality products at affordable prices, it's good to hear you will be using Reina products for the remainder of your home.
Kind Regards,
Reina Design
38 weeks pregnant and wondering where is my order which was supposed to be delivered two days ago!
Ordered a heater from Victoriaplum on the 4th of April which was scheduled to arrive on the 10th. Sat at home all day waiting tracker saying will be delivered. Waited form 7am-10pm no sign. Called VP and no further forward someone told me Reina damaged it on loading into the van, then it was delayed by Raina…. This went on all day. They couldn’t give me a decision what was going on either it would be delivered today next week next month. So spent another day waiting. May I add 38weeks pregnant with no heating.
Called Reina as they were going to dispatch it and was told due to GDPR could not discuss my order!! Even after confirming my name address and the order number- strange.
Anyway, eventually after posting publicly on Trustpilot someone responded (still waiting for my two complaints, numerous phone calls and Instagram message to be addressed- so tip for VP just write on trustpilot. The outcome is that Reina were supposed to dispatch it a the lack of communication, update, when you call they don’t want to discuss, don't want to help is awful. Now we are left to order a new Heater and wait another 6days for delivery.
Order with caution as you may not get your heater and the delivery update is still showing scheduled to be delivered on the 10th and you can still order it on the VP website. So yeah it will be a surprise if you get your heater. Wish I had read the reviews before purchasing.
10 april 2024
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Svar från Reina Designer Radiators
Dear Layla,
We are in receipt of your review which we take very seriously indeed.
As the manufacture of the products - Reina Design - we are not in control of consumer orders as the "Contract of Sale" is with the reseller and not our company as the "Manufacturer".
We are deeply sorry for the gross inconvenience that you have encountered and we wish you to know that we are investigating this heavily with the reseller you have stated that you purchased through. However, we must reiterate we cannot control how any of our resellers communicate with their customers but please be completely assured that Reina Design as a company/manufacturer/brand take this very seriously indeed and will ensure that there is not a repeat of this in the future.
Please take this email as a formal and authentic apology on behalf of Reina Design as the manufacture and also, the reseller you purchased through.
With the best of intentions at all times!
Kind Regards,
Reina Design
Bought 2 butler and rose column…
Bought 2 butler and role column radiators in 2020, came with a 5 year guarantee. First one had to replace in 2021 and now in 2023 the 2nd one has gone (leaking) very low quality radiators. Contacted only radiators who have stopped working with this supplier ( I wonder why) the very kind gentleman at only radiators is to escalate to Reina as radiators come with a five year guarantee... and boy do you need it !! I'll update this post once I have a response from Reina
** in response**
I recommend you look at your in house files as I have received a full refund. It is concerning that you are not aware of this.
28 december 2023
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Svar från Reina Designer Radiators
Dear Linda,
We have investigated your review which we take very seriously indeed.
Our in-house records cannot see any communication concerning your order, defect and complaint. If you could please contact our UK Head Office as a matter of urgency at info@atayglobal.com we will absolutely treat this as high priority to resolve to your complete satisfaction.
The Reina brands is one of the UK's leading heating brands with the most pioneering and high quality manufactured products, unquestionably if we have not met our consumer expectations we will do everything in our power to ensure they are met.
We await to hear from you ASAP - with the best of intentions at all times.
Kind Regards,
Reina Design
UPDATED REPLY:
Dear Linda,
We apologise for any concern this situation has caused you. Please be assured that as a manufacturer, we do not sell directly to the general public. This means that, due to GDPR regulations, we do not have access to our suppliers' internal files and therefore cannot verify whether refund issues have been resolved.
Thank you for your understanding.
Best regards,
Reina Team
Terrible unsupportive company
Have just had Reina Grace towel rail fitted with programmable thermastat. Can't comment on the proformance as the programming instructions are unreadable, even downloading from Web is unreadable due to images covering crucial text. No problem I thought; just email company. Well don't bother. All you get is an automated blaa blaa blaa response
Appalling customer service.
I should of read reviews before ordering, that's my fault.
Think twice before using this company
19 december 2023
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Svar från Reina Designer Radiators
Dear Jackie,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
At Reina, we are continuously striving to improve our service, including our website, packaging, customer service and instructions. We regret that you did not receive the service we pride ourselves upon. Your comments are invaluable to us, and we appreciate you taking the time to leave such an honest review.
Rest assured, this has been reported to management for investigation and will be addressed promptly. Thank you once again for bringing this to our attention.
Reina Team
Totally inadequate packaging
We've installed 5 of these radiators to date but have actually purchased about 10 - basically they arrive in one layer of thin cardboard which is almost inevitably bashed, with the radiator and/or valves damaged. I can't for the life of me understand why Reina can't address this issue which has been going on for literally years. We are trying to finish the final room and it's unbelievably frustrating and holding other work up. The rad in question is the Colona.
24 oktober 2023
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Svar från Reina Designer Radiators
Dear Calire,
Thank you for your feedback, and we sincerely apologise for the inconvenience you have experienced.
At Reina, we are continuously striving to improve our products and services. We understand the frustration caused by the packaging issues, especially with the Colona radiators. Due to their size and weight, finding appropriate packaging is challenging, but we are actively trialing new solutions to ensure safer transportation.
We are very sorry for the delays and damage you’ve encountered, and we appreciate your patience as we work to resolve these issues. Thank you for bringing this to our attention.
Reina Team
ABSOLUTELY DO NOT TOUCH THIS COMPANY
Further to my review of 31 March 23, this company is an absolute con. I didn’t actually received the refund at all, they kept me dangling: systems change etc but we will be refusing you shortly. I believe they note the date it was purchased and the date the buyer will no longer have the backing of their bank should they claim against them. When that has been and gone, all contact ceases (however if the customer has paid with a credit card, then simply claim against the card company). Big regret is that I did not use a credit card however.
Absolutely do not touch this company with a sh…..ty stick . Guaranteed your radiators will leak and your will nearly lose your sanity when dealing with them. I think they actually enjoy the process of spinning it out and emailing lies, because they know what the end result is. Yes I could take them to the county court but other people have done this and got nowhere. Just lost further money.
31 mars 2023
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Svar från Reina Designer Radiators
Dear Trina,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We understand how frustrating this situation must be, and we regret any inconvenience caused.
We want to clarify that Reina does not sell directly to the general public, as we are solely manufacturers. However, we take all feedback seriously and strive to ensure that our products and services meet the highest standards. We are deeply concerned about the issues you've described and do not endorse any behaviour like this from our resellers.
Please contact us directly at info@atayglobal.com with the name of the supplier you purchased from. We will investigate this matter urgently and work to resolve it as quickly as possible. Your satisfaction is important to us, and we are committed to addressing and rectifying any problems.
Again, we apologise for the inconvenience and stress this has caused. Thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution.
Reina Team
Absolutely dreadful radiators
Absolutely dreadful radiators. I bought four Reina Casina radiators of varying sizes and shape. Three are fine, but the largest one leaks. You may find this difficult to believe but I have been supplied with five, yes five replacements. Each one has leaked after two to three months. I have also received a full refund for the original, plus costs of plumbing subsequent replacements, so up until now I have remained silent since I’ve not lost money. However the latest radiator, fitted late last year, has just started leaking like all its predecessors so finally I’m giving up.
15 augusti 2023
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Svar från Reina Designer Radiators
Dear Andrew,
Thank you for sharing your feedback, and we are extremely sorry for the inconveniences you have experienced with our radiators. At Reina, we pride ourselves on the quality of our products, and while it must be expected that issues may sometimes occur, we understand that the frequent number of problems you've faced is unacceptable. We are deeply sorry for the repeated frustration and inconvenience this has caused you.
Your patience and understanding have been greatly appreciated, especially given the challenges you've faced with multiple replacements and the associated plumbing costs. We are committed to investigating this matter thoroughly to prevent such issues from recurring in the future. Please contact us directly at info@atayglobal.com if there is anything further we can do to assist you. Thank you once again for bringing this to our attention, and we apologise for any distress caused.
Reina Team
Reina Slimline Radiators
The Reina Slimline radiator is of good quality with weighty metal, but it is super thin and a bit fragile. It looks fantastic on the wall. However, we encountered a lot of trouble with it. The radiator is packaged in thin cardboard, which is a poor way of packaging it. Reina should reconsider how they box these radiators.
We ordered five radiators, two of which were bent at the edge where the water enters the radiator. The paint was cracked, and the metal was bent. After discussing the issue with the supplier, they sent us two replacements, of which one had the same issue. Now, we are waiting for another replacement, which will be checked before shipping, and we will inspect it upon arrival before signing for it.
I believe the issue is that Reina packages the radiator in thin cardboard, and it is not well-protected at the valve area, which protrudes from the radiator. During shipping, the radiator's weight may cause it to be placed on the edge or stacked in the warehouse, causing the valve part to bend.
My advice is to buy these radiators as they are nice and thin, but open the box and check the product before the delivery person leaves.
To Reina, I advise that you review the packaging or put big labels on the box that indicate how to handle it. I am unsure if this was an isolated incident or a systematic issue, but I urge you to reconsider your packaging as I am confident it is the problem here.
31 mars 2023
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Svar från Reina Designer Radiators
Dear Andras,
Thank you for taking the time to leave such a detailed and constructive review. We are pleased to hear that you appreciate the quality and design of the Reina Slimline radiator. However, we deeply regret the inconvenience you experienced with the packaging and the issues that arose during shipping.
Your feedback is invaluable to us, and we want to assure you that we take it very seriously. We apologise for the trouble you faced with the damaged radiators and appreciate your patience as replacements were arranged. Your experience highlights an important area for improvement, and we are already discussing ways to enhance our packaging to ensure better protection during transit.
We are grateful for your suggestion to inspect the radiators upon delivery and will take your advice into consideration. Additionally, we will look into adding clearer handling instructions on our packaging to prevent similar issues in the future.
Thank you again for your honest review and for your understanding. We hope to continue providing you with products that meet your expectations and to serve you better in the future.
Best regards,
Reina Team
Expensive rubbish
4 out of the 6 double vertical radiators have leaked out of the back welds. And the horizontal double doesn’t get very warm at all. I keep losing pressure on the boiler and all my skirtings are water damaged! We’ve had replacements for 3 of them, but just noticed the 4th gone, we were informed Reina had a faulty batch, but this is ridiculous, utter garbage! I have no faith in the others not leaking in the future. Sorry I ever bought them, especially when you have to keep paying a plumber to replace them.
7 mars 2023
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Svar från Reina Designer Radiators
Dear Andrew,
We are deeply sorry to hear about the issues you have faced with your double vertical radiators. Your experience is far from what we strive to provide our customers, and we sincerely apologise for the inconvenience and distress this has caused you.
It is incredibly frustrating to deal with leaking radiators and the associated damage, as well as the added expense of repeatedly hiring a plumber. We understand your disappointment and regret that our product has not met your expectations or our quality standards.
We acknowledge the problem with the faulty batch and are actively working to ensure that such issues do not recur in the future. We appreciate your patience in receiving replacements, and we deeply regret that this has not resolved the situation satisfactorily.
Your feedback is crucial to us, and we are taking it seriously to make the necessary improvements. We would like to discuss this matter further and find a way to make it right for you. Please contact our customer service team directly so we can address your concerns in detail and offer you a suitable resolution.
Once again, we apologise for the inconvenience and appreciate your understanding.
Best regards,
Reina Team
Do not buy
Bought 3 Casina aluminium radiators which look the part but that's the only good thing about my expensive mistake. The radiators under perform, matching TRVs and valves do not allow adequate water to flow, there is a knocking sound from all 3 radiators. These issues took a year to resolve by myself and my installer at considerable cost. The retailer tried to help but could only pass on Reinas emails which were useless. The support from Reina is appalling. DO NOT BUY
31 december 2021
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Svar från Reina Designer Radiators
Dear Paul,
We are truly sorry to hear about the issues you encountered with the Casina radiators. Your experience does not reflect the standard of quality and service we strive to uphold, and we apologise for the frustration and inconvenience caused.
It is disappointing to hear that the radiators did not perform as expected and that you faced difficulties with water flow and a knocking sound, which took a considerable amount of time and expense to resolve. We understand your dissatisfaction with the support received, and we regret that our response fell short of your expectations.
Your feedback does not go unnoticed, and we are taking immediate steps to address the concerns raised. We are reviewing our support processes to ensure better communication and more effective resolution of issues in the future.
We would like to personally assist you with this matter and find a suitable resolution. Please contact our customer service team directly so we can discuss your experience in more detail and work towards resolving any outstanding issues.
Once again, we apologise for the inconvenience caused and appreciate your patience.
Best regards,
Reina Team
The radiators leak and I want to return…
The radiators leak and I want to return them and get my money back.
10 december 2022
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Svar från Reina Designer Radiators
Dear Richard,
We deeply regret hearing about the difficulties you are facing with the radiators. Your satisfaction is of utmost importance to us, and we acknowledge the inconvenience this situation has caused.
Please get in touch with our customer support team directly at info@atayglobal.com so that we can promptly assist you in arranging the return of the radiators and processing your refund.
We express our apologies for any inconvenience this may have caused and thank you for your patience as we strive to resolve this issue to your satisfaction.
Warm regards,
Reina Team
Another tale of Reina woe…….
Like many other reviewers on here we too ordered 3 off radiators, 2 vertical, 1 horizontal from the Casina range and stored them for a few months whilst we completed a refurbishment project. When our plumber came to install them in October one of the vertical rads leaked like a sieve and the other one doesn’t allow adequate water flow through it so never gets hot. Our supplier was very helpful and sent us two replacements without any quibble but the problem is they are no better. Conclusion: nice looking radiators but very poor quality, unable to recommend at any price.
20 oktober 2022
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Svar från Reina Designer Radiators
Dear Valued Customer,
We are truly sorry to hear about the issues you encountered with your Casina radiators. Your experience does not reflect the high standards we strive for, and we deeply regret the inconvenience this has caused during your refurbishment project.
We appreciate your patience and understanding while our team provided replacements, and we are disappointed to learn that these also did not meet your expectations. Your feedback is invaluable, and we are committed to addressing these quality concerns with our manufacturer to prevent such issues in the future.
Please reach out to our customer service team at info@atayglobal.com so we can work towards a satisfactory resolution for you. Your satisfaction is our priority, and we want to ensure you receive a product that meets your needs and expectations.
Sincerely,
Reina Team
Reina Polito - 1 star is too much
Only 1 star , but should really be zero stars.
Like the other reviewers I have had the same experience with the Reina Polito vertical aluminium radiators. We have had three installed in a bathroom sequentially and all have failed within a few days of installation.
I too have had the story of the insistence that the daft wee rubber pads need to be fitted to the brackets. However these pads, as supplied, do not fit the brackets. Moreover I do not see why they would prevent the radiators from leaking anyway. They leak like a tap- enough to drain the CH system of pressure such that the boiler won’t fire up ,2 -3 litres a day !
The company seem to be reluctant to admit that this product is not fit for purpose.
They look great but they don’t work. AVOID at all cost.9 months after having the bathroom done we still don’t have a functioning radiator.
10 maj 2022
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Svar från Reina Designer Radiators
Dear Alan,
We are deeply sorry for the distress and inconvenience you have experienced with your Reina Polito vertical aluminium radiators. Your frustration is completely understandable, and we sincerely apologise for the repeated failures and the impact this has had on your central heating system and bathroom project.
It is clear that our product has not met your expectations or our quality standards, and we regret that our previous responses have not resolved the issue. We are taking your feedback very seriously and will be conducting a thorough review with our manufacturer to address these defects and the concerns about the rubber pads.
Please know that we are committed to finding a solution for you. Our customer service team will reach out to you immediately to discuss how we can rectify this situation. We want to ensure you have a fully functional radiator and restore your confidence in our products.
Thank you for bringing this to our attention. Your satisfaction is our top priority, and we are here to support you until this matter is resolved.
Sincerely,
Reina Team
Awful quality radiators - ADVICE FOR FITTING
Awful quality radiators. I've had very similar experiences to the other reviews already on here. We have been waiting almost a year for our radiators and had to return 2 of 5 due to damage and wrong colour. Finally we now have them all and they're fitted. The radiators do look good to be fair, but they are VERY poor quality and were extremely difficult to fit, even for my 2 very experienced professional plumbers. **ADVICE FOR FITTING** - use corded/string PTFE in the metal threads on the valves, not standard PTFE tape. This is the only method that's stopped the radiators leaking. So far, so good... Hopefully it'll last....
4 mars 2022
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Svar från Reina Designer Radiators
Dear Matt,
We sincerely apologise for the frustrations and delays you've experienced with your radiator purchase. It is disheartening to hear about the issues with quality, damage, and fitting difficulties. Your experience does not reflect the standards we strive to uphold, and we deeply regret any inconvenience this has caused.
We appreciate your patience and perseverance in finally getting the radiators installed. It is reassuring to know that they look good and that you found a method to prevent leaks. We value the advice you've shared for others who may face similar challenges.
Rest assured, we are addressing these quality control issues with our manufacturer to ensure future products meet the high standards our customers expect. Your feedback is crucial in helping us improve.
If you encounter any further issues or need assistance, please reach out to our customer service team. We are committed to ensuring your satisfaction and making this right for you.
Warm regards,
Reina Team
An Update to an earlier Review
Adding to my earlier review, and after some 20 plus emails back and to from the Suppliers, (Glowing Embers ) some being quite comical, if it was not for money being involved. The last I heard from Glowing Embers was that they agree that the Gaskets (anti-vibration pads in normal radiator talk ) would not fit to the top brackets when using a Double radiator and were not to be used, but the manufacturer repeats that the warranty is void if you do not use all 4 gaskets on the bottom brackets instead.
I have over the months received all sorts of excuses, from thermal differences between the metal bracket and Aluminium,
I have had copy and pasted Statements from Reina (the pasting done in the wrong place in the paragraph) of customers that all of a sudden got these gaskets to fit after numerous attempts
I have had amended Installation guides showing the install of these Gaskets (shame they illustrated them fitting to the top Bracket)
Have even been told by Glowing Embers that if I put these gaskets on it will stop the leak.
I have moved on now replaced the Radiators with alternative, guess what no leaks.
I’m now in the process of going through Trading Standards, I advise anyone with a similar problem to do the same
Both Reina and Glowing Embers should be ashamed that they have chosen to treat customers like fools would strongly advise not to use either
14 februari 2022
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Svar från Reina Designer Radiators
Dear Steve,
We are deeply sorry to hear about the extensive issues you have faced with your radiators and the frustrating experience with our customer service. Your dissatisfaction is completely understandable, and we sincerely apologise for the inconvenience and the time you’ve spent trying to resolve this matter.
We regret the confusion and mixed messages regarding the gaskets and the challenges you faced with installation. It is clear that our communication and support did not meet your expectations, and for that, we apologise. The conflicting advice and inadequate solutions you received are not reflective of the standard of service we aim to provide.
We are committed to improving our processes and ensuring that such issues do not occur in the future. Your feedback is invaluable in helping us address these shortcomings with both our team and the manufacturer.
Please reach out to our customer service team one more time so we can discuss how to make amends for your troubles. We want to ensure you are fully compensated and that your concerns are properly addressed.
Thank you for bringing this to our attention. We take your feedback seriously and are dedicated to restoring your trust in our company.
Sincerely,
Reina.
Reina Casira
Reina Casira
Dont Touch!!!
First radiator leaked after 1 year
Replacement leaked straight from supplier
2nd replacement leaked after 8 months. All leaks were from within the radiators. I eventually got a refund from the supplier
2 februari 2022
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Svar från Reina Designer Radiators
Dear John,
We are deeply sorry to hear about the repeated issues you’ve encountered with your Reina Casina radiators. Your experience with the product leaking multiple times is unacceptable, and we sincerely apologise for the frustration and inconvenience this has caused you.
It is disheartening to know that despite multiple replacements, the radiators failed to meet the expected quality standards. We take these issues very seriously and will be conducting a thorough review with our manufacturer to understand and rectify the underlying problems.
We are glad to hear that you were able to secure a refund from the supplier, but we understand that this does not compensate for the hassle and disappointment you experienced. Your feedback is invaluable and will help us improve our products and services to ensure such incidents do not occur in the future.
If there’s anything further we can do to assist you, please do not hesitate to contact our customer service team. We appreciate your patience and understanding.
Sincerely, Reina.
Poor quality products - warranty extremely hard to fulfill.
I ordered 2 aluminium casina radiators from a supplier. The fixing instructions are very explicit and have to be perfect. I had two radiators fail within 2 months of installation. The supplier was extremely piccy, there warranty certainly isn’t no quibble. They demanded several different types of photo all surrounding the installation, which was exactly as per instruction. They eventually agreed to allow the supplier to refund me. Without any word about inconvenience subsequent damage. Never use these radiators they obviously have a design fault, which the manufacturer is obviously aware of.
24 januari 2022
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Svar från Reina Designer Radiators
Dear Andy,
Thank you for your feedback. We sincerely apologise for the inconvenience you experienced with our radiators. We understand the frustration caused by the failures and the inconvenience it brought.
While we aim to provide the highest quality products and a straightforward warranty process, we also have to ensure proper installation to uphold safety and performance standards. This is why we request detailed photos and information during the warranty process.
We appreciate your patience and cooperation in providing the necessary documentation, which allowed us to process your refund. We are also committed to reviewing your case in detail to identify any design or manufacturing issues that could have contributed to the problem you encountered.
Your feedback is invaluable to us, and we are taking steps to ensure such issues are addressed to improve our products and services. Should you decide to give us another chance in the future, we are here to assist you and ensure a seamless experience.
Thank you for bringing this to our attention.
Best regards,
Reina
I have had 5 of these vertical Renia…
I have had 5 of these vertical Renia casina radiators and now had 2 replacements due to leaking radiators when first fitted 2 months later the 2nd replacement rad is leaking from the middle No where near the bracket which others have commented on Sadly a nice looking radiator is spoilt by poor workmanship
3 januari 2022
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Svar från Reina Designer Radiators
Dear Julian,
Thank you for sharing your experience with our vertical Renia Casina radiators. We deeply regret the issues you've faced, particularly with the replacements. It's clear that this has been a frustrating experience, and we apologise for any inconvenience caused.
Your feedback about the leaking radiators is concerning, especially since the problem occurred away from the brackets, indicating a potential manufacturing defect. We take such matters very seriously and will be conducting a thorough investigation to understand and address the root cause of these leaks.
We strive to provide products that combine both aesthetics and functionality, and it is disappointing to hear that the quality did not meet your expectations. Your experience highlights the need for us to improve our quality control processes to prevent similar issues in the future.
We appreciate your patience and would like to assure you that we are committed to resolving this matter to your satisfaction. Please contact our customer service team so we can discuss the next steps, including possible compensation for the inconvenience and any damage caused.
Thank you for bringing this to our attention and helping us improve.
Sincerely,
Reina Team
If it's broke, we won't fix it
Top tip, avoid this brand at all costs. I purchased 7 Reina Belva Radiators. Most were fine, 1 was leaking. I contacted the retailer, Designer Radiator Concepts, avoid this company too, who got in touch with Claire @ Reina, who surprise surprise, blamed the Rubber Gasket being absent from the installation as the problem for a leak, which is nowhere near the bracket. My leak is coming from the Diverter.
Same response, take pictures - she even said in her email "make sure it's a picture of the bracket"... oh no the gasket is missing, that's your fault we won't replace it. My plumber, a fully qualified and experienced professional, told me he also could not get these Gasket's onto the double radiator.
Claire is clearly looking for the Rubber Gasket when requesting photos, knowing full well they do not fit on the double radiators and therefore Reina will refuse to replace their faulty items. Reina fail to explain the importance of these Gaskets in terms of their warranty in the original product materials. Being available on their website is irrelevant, why would my plumber check a website for 'get out of refund free' clause when the box comes with printed instructions?
14 december 2021
Omdöme utan inbjudan
Svar från Reina Designer Radiators
Dear Bianca,
We deeply apologize for the challenges you have encountered with the Reina Belva radiators and the dissatisfaction with both our product and the service provided. The ongoing leak issues and difficulties experienced with the warranty process are troubling.
We understand the frustration of having to provide seemingly unnecessary documentation, especially when dealing with a professional in radiator installations. Your feedback underscores key areas for improvement, particularly in our communication and handling of warranty claims.
We trust that the matter has been resolved to your satisfaction. Please be assured that we are carefully reviewing your feedback to improve our product information and customer service. We regret any inconvenience caused and value your input in addressing these issues.
Reina Team
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