Red Energy Omdömen 

I've been trying to call the last 4 days to arrange a payment arrangement with wait times over an hour. Today my powers ment to be disconnect in a cold house with a new born baby. I called at 8am and have been on the phone waiting 2 hours and 10 mins. On their website it says their got award winning service...

I have had no problems whatsoever with Red Energy, their prices are VERY competitive and the staff very polite and knowledgeable. I used them for years then stupidly went to another provider, that only lasted a few months!

On hold for 1 hour today and still no answer. Tried last night and gave up after 47 minutes. All I wanted to do was change my plan. Moving to another provider.

Poor call centre service : Unacceptable hold times. 30 mins and counting. No sense of progressing through the queue. Why not a call-back option? Or voice activated a.i. solutions? It’s 2026!

Advertised rates that i signed up for was not the contract they signed me up to. Called to ask why..took several calls of over 30mins to even speak to someone only to be told yeah the website doesnt show the right rates !
Seems very dodgy company to me, i immediately cancelled my order as I wont deal with a dishonest company

Getting set up initially was easy enough. The rates they put me on were not the same as was advertised but still a good deal. When I switched provider, my online access was cut-off immediately. I wanted to finalise my account early using another payment method, but instead gave up after waiting over 30 minutes on hold. Respectfully, if I'm a customer with an outstanding account, don't stop me from using the services.

I have now been on hold for 45 minutes and still holdin'. This is totally ridiculous but is easily solved. Red Energy - goodbye. I have even recommended friends to use Red Energy so my mailing list will be handy as I recommend they shift to an energy provider that includes customer service if their contract.

I contacted Red Energy because, like many Australians, the rising cost of living has made things a little tougher financially. I simply asked if my fortnightly payment plan could be reduced to make it more manageable.

Instead of helping, I was advised to cancel my payment plan and just pay the lower amount I wanted each fortnight, then pay the remaining balance when my bill was issued. That wasn't what I was asking for—I wanted to keep my payment plan in place while reducing the instalments.

I contacted them again and asked them to reconsider, hoping they could offer a more suitable solution. Unfortunately, the "better" option they came back with was to increase my fortnightly payments by $14. I'm struggling to understand how increasing my payments is supposed to help someone who has asked for them to be reduced.

I was disappointed with the lack of support and flexibility. I had expected a company that promotes helping its customers to be more understanding, especially during a time when many people are finding it difficult to keep up with household expenses.

Although the consultant was helpful, the waiting time for my call to be answered is unacceptable - 57 minutes on hold! Red Energy needs to do more, either let the caller know the expected length of time before the call is answered or where on the queue you are.

Wanted to leave a nice review for the staff at Red that helped me sort out the mess of a power connection in our unit despite not being able to be a provider. Was previously a customer and sad I couldn't sign up with them. Sadly i don't remember his name but appreciated the help.

Very poor customer services. I have given a electricity rate over the phone before switch to Red. Then they increase the rate when it switched to them without clear notification. Just saying "updated" and claiming I have agreed with it. Moreover, they ignore my questions. I am so glad I found the real face of the Red before I step into the traps.

Extremely disappointed with two individuals from Red Energy’s recruitment team. After asking me to return their calls, they failed to respond to my follow-up messages.

The worst recruitment experiences I’ve had.

Lovely consultants over the phone but lack knowledge and incompetant at carry through with what they tell you. This not these people’s fault but the level/s above them who are accountable for these phone consultants. I pay weekly a substantial amount as we are a business that consumes slot of power and gas. My phone app shows there is a a lot of money in credit yet I receive bills that state are over due. The most recent consultant expected me to look inside the meter box and know what numbers on the meter to give them. Absolute waste of time solution

I recently signed up with Red Energy and initially encountered an issue with the online process. As this was a new investment property, the website didn’t allow me to proceed unless I was transferring from an existing address, which meant I had to call to complete the setup. As a note for Red Sales / marketing team it’s something worth reviewing, as it could potentially deter customers who prefer a fully digital experience.

That said, Zac from the Gold Coast team was fantastic to deal with friendly, helpful, and made the process quick and easy.

Overall, a really positive first "human" experience from a customer service perspective, and with a small improvement to the online sign-up journey, it would be even stronger.

They started off by billing me for past usage. I had already paid that account to my previous supplier at the changeover. They still continue to bill me and this week I have received a summons to pay it again. I had one week with Red and according to the summons I now owe them another $147 on top of the last account which was paid to AGL.

Zero stars from me. In 2 months, Sep and Oct 2025, I was charged $600, instead of $67 I had with previous provider, Origin in SA. Red energy knocked on my door, lured me in with qantas points and then overcharged me. We have solar panels and never had bill more then $70 sometimes even $0. I switched back to the Origin and my 3 monthly latest bill is $64. Shame on you, to call yourself Australian business.

I thought about joining this Australian company .. I am self retired hone owner owe no one anything but yet they say I am not financially stable for their account..... I have tried yo talk them but left on hold over 39 mins then hung up ..... anyway their rates are high go different company many cheaper and if this is how australia companies treat us Aussies they don't deserve our money

As an executor to my mother's estate it was surprising and disappointing to be contacted by a debt collection agent rather than by Red Energy following her sudden passing. It's certainly hard to describe the emotions in these circumstances but this company needs to take a good look at their process and handling of loyal and long term customers. The service provider should make every effort to reconcile matters before fobbing matters off to a debt collection agent. I can understand the low average rating awarded to this company and the general consensus that the customer does not seem to matter.

We previously had autopay set up with this company. After they switched billing systems, our autopay information was removed without our knowledge. We did not receive a phone call or mailed notice — only an email that went to spam.

As a result, our account became past due by over $800, despite having a history of paying automatically. When we reached out proactively, we were told no payment arrangements were available and that the balance could be sent to the property unless paid in full.

We are not refusing to pay — this was a system change issue combined with insufficient notification. We expected better communication and flexibility, especially given that autopay had been established.

This situation caused unnecessary stress and could have been avoided with clearer outreach and customer support.

Bills are too high.Im a single mum with one kid, I switched because I thought it was cheaper to get a bill nearly 3 times the amount.I thought they were good because they have payment plans if you get stuck, then after I paid it off switched to regular instalment payments, then realised I would be paying more per year than with another company.