Redeem Vacations Omdömen 

They are very easy and convenient to work with. Would recommend.

First time using the service of Redeem Vacations and I'm really happy with the customer services support. I needed help with rescheduling and reservation confirmation. The team was always supportive and fast response. Thank you.

The whole process through Redeem Vacations was smooth and accurate. I made calls in advance to the hotel to let them know of a special occasion for my stay. My booking was easily trackable by the hotel's reception. I was confirmed and booked in. Mercure Sydney (Australia) was the location of the hotel.

Received fast and accurate customer support regarding a reservation. Representative was professional and very knowledgeable.

Ottimo sito, super consigliato!

I could not find dates available for my trip and they kindly processed a refund. I should receive in 5-10 days. The person helping me was very kind. Thanks Rennert!

Easy to redeem vacation. Was given a list of options and the associated fees so we knew what we were getting into. Picking and booking a hotel was easy.

Great service, kind staff.

Staff were wonderful helpful and very pleasant. Hotel was clean and the location was excellent 👌

Very friendly, made sure I understood.

Excellent hotel, friendly staff, central location, amazing breakfasts. Thank you so much, Redeem Vacation, for the excellent work. I highly recommend this hotel.

I would definitely recommend to everyone the booking was very easy my hotel stay was great

The choice of hotels were top notch. I enjoyed my stay at the Summit Hotel in Seoul South Korea.

Redeem Vacation has a great customer service team and they were very helpful with making everything just right.

Our family experienced a very easy check-in process with no hidden fees and had an amazing stay!

Redeem Vacations has made my trip planning easy and affordable. I strongly recommend them!

Супер! Благодарю! Как хорошо и здорово, что с вами всегда можно договориться. Путешествуй и Богатей! Мечты выстраиваются в очередь, чтобы сбыватся

Wonderful experience looking forward to our next stay !!! Staff was amazing and helpful

My booking was cancelled without my consent, no refund was confirmed, and support has been sending generic responses for ten days

Since July 14, 2026, I have been trying to obtain a clear and concrete resolution from Redeem Vacations regarding my trip to Dubai, scheduled for August 23–27, 2026. Due to the suspension of flights from Kazakhstan to Dubai and the ongoing safety concerns, I initially requested a change of destination and later requested a refund of the money I had paid.

During ten days of correspondence, I received replies from several different support representatives. However, instead of an actual resolution, I repeatedly received essentially the same generic responses: “we are negotiating,” “we are waiting for the supplier,” and “the decision is up to the hotel.” I purchased the service from Redeem Vacations, yet the company continually shifts responsibility to an unknown third-party supplier and the hotel.

Most concerning is the fact that I repeatedly stated in writing that I did not authorize the cancellation of my booking unless the refund was confirmed in advance. Nevertheless, on July 18, a support representative informed me:

“Your booking has been cancelled on our end.”

Therefore, my booking was cancelled without my consent, while no refund was confirmed. I am now at risk of being left without both the trip and the money I paid.

Support also repeatedly pressured me to authorize the cancellation first, while warning that if the hotel supplier rejected the request, both the booking and the vacation incentive could be forfeited. This places the customer in an extremely unfair position: the customer is asked to voluntarily give up a confirmed reservation without receiving any written guarantee of a refund.

I provided information confirming the suspension of flights, but the company then demanded a separate official document from the airline confirming the cancellation of a specific flight. At the same time, they provided no clear processing deadline, no escalation or case number, and no contact details for a manager responsible for resolving the matter.

Other members of the same program have received refunds, changes of destination, or the opportunity to select another country in similar circumstances. Redeem Vacations has not explained why my case is being handled differently.

To date, Redeem Vacations has not clearly answered:

* Who cancelled my booking and on what authority;
* Whether my vacation incentive remains valid;
* Whether a refund will be issued;
* What amount will be refunded;
* When a final decision will be made.

I consider this level of service unacceptable. Instead of resolving the problem, the customer receives an endless series of repetitive responses from different representatives and is left without any guarantees.

I strongly advise other customers not to authorize the cancellation of a booking unless the company first confirms the refund amount, method, and processing timeframe in writing. Keep all correspondence and screenshots.

I require Redeem Vacations to escalate this case to management immediately, provide a written explanation as to why my booking was cancelled without my consent, and issue a full refund of the amount paid. Until the matter is actually resolved, this review will remain public and will be updated with any further developments.

Dilfuza Dissenbayeva

Easy process to claim, great hotel experience. Great experience at check in. No issues at all.