Everything was okay. I didn’t like how I was charged an extra $90 because I booked through a third-party company . The desk clerk said that it was a $90 reservation fee that I had to pay I guess for a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We received a hotel voucher from a company as part of their service. It was initially concerning using a third party especially as we chose an overseas trip however it was a really easy process and... Se mer
I made a mistake with my booking and didn't catch it for nearly 6 months. I reached out via chat and customer service was able to change my reservation without a fuss. Excellent customer service!
We booked our Waikiki stay through Redeem Vacations and had a great experience from start to finish. The process was easy, the communication was clear, and everything went smoothly with our reserv... Se mer
Företagsinformation
Skrivet av företaget
Since 2007, we have been revolutionizing the incentive travel industry. We fulfill high value vacations from our partner companies at tens of thousands of hotels worldwide. Today, we fulfill more vacations than all other incentive travel companies combined. Our partner companies trust us to provide their clients with a great complimentary hotel stay and excellent service. We make sure to only offer quality accommodations so that’s why all of our hotel options have a traveler rating of at least 4 out of 5 on TripAdvisor. In over a decade, we’ve grown from a small office of 12 employees into a company of over 250 travel-loving teammates working across 4 countries. We are one of the globe’s top travel companies, working with leading hotel brands like Marriott, Hilton, Wyndham, Hyatt hotels and much more.
Kontaktuppgifter
SE 2nd St 300, 33301, Ft Lauderdale, Uruguay
- cs@redeemvacations.com
- redeemvacations.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 13 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The process was seamless from start to…
The process was seamless from start to finish. The accommodations were excellent and the customer service was prompt and professional.
The service was the best
The price was very affordable and they…
The price was very affordable and they made sure the hotel in Hawaii wasn't affected by the hurricane
Great service and was very efficient…
Great service and was very efficient and happy with the response 👍
The hotel staff was super nice
The hotel staff was super nice. Great free breakfast. Clean and updated rooms. Nice balcony
Excellent customer service
Excellent customer service during a difficult family matter where we were unable to travel!
Très bien !
Le checking a été top, l'emplacement de l'hôtel était à 8 minutes de l'arrêt de bus et la chambre était correct et parfaitement fonctionnel. Seul bémol, quelques fourmis dans la chambre et la douche fuyait un peu.
Excellent support
I would like to express my sincere gratitude to Michelle from Redeem Vacations and the entire Redeem Vacations support team for the way they handled my situation. I had a very unusual and unexpected situation with my vacation voucher. Shortly before my trip, I received a court summons that I was unable to reschedule or cancel. As a result, my entire trip had to be canceled, including all of my hotel reservations and flights.
It was an extremely stressful situation, and I am truly grateful to Michelle and everyone on the support team who listened, understood the circumstances, and did everything they could to help me resolve the issue quickly. I sincerely appreciate every single person who was involved and helped me along the way.
This experience showed me that Redeem Vacations is not only a great way to travel and enjoy a comfortable vacation, but also a company you can rely on when something unexpected happens. Their customer support truly cares about their clients, and you can feel that in the way they communicate and work to find solutions.
I can genuinely recommend Redeem Vacations to others. It is very reassuring to know that when you book your vacation with them, you are in good hands — and if an unexpected situation comes up, there are real people behind the company who are willing to listen, understand, and help.
Thank you again, Michelle, and the entire Redeem Vacations team. I truly appreciate your kindness, understanding, and support!
Redeem Vacations was very courteous to…
Redeem Vacations was very courteous to offer me a hotel gift card because the ES Sonesta Hotel was located in Rancho Bernardo instead of San Diego, which was my intended destination. The reservations personnel were very accommodating in processing my request, and I intend to use Redeem Vacations again very soon.
This was a nice hotel and reasonably…
This was a nice hotel and reasonably priced. Andrew at the front desk was great. We enjoyed a great breakfast (included) every morning. They switched out the type of eggs and meat every day so that was nice. Room was clean. We enjoyed the pool, hot tub, and video game room.
Marc was very helpful in answering my…
Marc was very helpful in answering my questions and assisting me with my voucher options.
UPDATE
UPDATE: Redeem Vacations did reach out to me regarding my hotel stay. They took the time to address and correct the issue, and I was also compensated with a hotel savings card.
I appreciate a company that is willing to acknowledge a concern, work toward a resolution, and make things right. Thank you, Redeem Vacations, for following up and taking care of the situation.
Best Vacation
Best ever vacations I have taken so far. Super easy to redeem. The check-ins in the hotel is smooth process.
Great Experience!
Clean rooms and dining areas. Breakfast was good every day. Close to everything in downtown Gatlinburg. Staff were kind and courteous. Enjoyed the stay. Would stay again!
Booking was simple and stress-free
Booking was simple and stress-free. Rooms book quickly, book in advance.
Their associates Are fantastic
I had a lot of attention from them because the referring company was not accurate so I had different expectations. After speaking with a few representatives, ( who were ALL wonderfully patient!) my confusion was straightened out and I am ready to book my vacation!
Redeem vacations was great
Redeem vacations was great. It was easy to book, and the hotel choices were great!
Easy to book
Very convenient and easy to use, I would definitely use again when traveling
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