So sad to write a negative review but you cannot advertise a 2-3 day delivery that is coming from china!. Ordered on 3rd September and 19th returned to sender in china. Contact has been tough. Phone... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time using Redcandy (found on Instagram) checked reviews here first to Makesure legit before ordering. Ordered a sale item (Flamingo storage box) on Monday, two days later it’s here! Really... Se mer
Really impressed. Only knew of this company through a magazine compilation of Christmas gifts. Bought Hubert and George Beard Egg Cup Set and it is delightful. Easy to order, informative delivery tra... Se mer
Superb service. We ordered quirky magnetic key holders. The Evri courier 'delivered' the package to a patch of gravel outside our business building on a Saturday evening. It was not there an hour lat... Se mer
Företagsinformation
Skrivet av företaget
Red Candy is a high-energy, life betterment brand with a wicked sense of humour and a generous splash of quirk. We’re all about bold design, vibrant colours, and unapologetically fun products that inject joy, spark creativity, and make life just that little bit better. We’re not just a brand—we’re a slightly bonkers club where our customers don’t just shop, they belong. If you get us, we definitely get you. Our products are designed to uplift, surprise, and add a daily dose of delight—because life is brighter, happier, and way more exciting when you embrace the unexpected.
Kontaktuppgifter
Storbritannien
- hey@redcandy.co.uk
- redcandy.co.uk
3,4
Medel
127 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Witty customer service
Best customer service ever from your man Elliot Chappell; graphic designer, awesome customer service person and general legend.
I had to return something, the service was amusing and fun. Tres happy.
10 december 2020
Omdöme utan inbjudan
Great experience
Great experience. Recently purchased a gift that wasn’t in stock. I emailed to ask if it’s expected to be here in time for Christmas, they replied with the exact dates they have been shipped from the supplier to them. Very helpful and put my mind at rest! Thank you
7 december 2020
Omdöme utan inbjudan
Happiness is discovering red candyrobot
Happiness is discovering red candy. The choice of goods is fantastic. Add to this customer service of the the highest level and you have a company that is my first port of call. Yes occasionally you can find the goods slightly cheaper elsewhere but you know with Red Candy if there is any problem it is dealt with straight away and returns are free. So well worth paying, in some cases, a little extra . You also get a personalised response - they do read the mails - not an automated
26 november 2020
Omdöme utan inbjudan
I live in Denmark
I live in Denmark, but got my orders ( ordered twice) really quick. There were some technical problems ( not their fault ) but it was addressed imidially, so the customers service is really great. Can't wait to give one of the two items away as a Christmas present.
9 november 2020
Omdöme utan inbjudan
Delivery took months..
My grandma found a small add in the paper for a plant pot.. I ordered two.. I did take months to arrive!
The lot was as it was advertised and arrived intact etc.. overall, all went well just took a very long time to deliver.
13 oktober 2020
Omdöme utan inbjudan
Amazing service!
Amazing service!!
Love Peanut the pig loo roll holder. I think I’m going to be purchasing many things from you! Super fast dispatch. Thank you!
5 september 2020
Omdöme utan inbjudan
Good service, Good product
Super quick delivery that was free!
Product was well packed, good quality and as described. Will definitely use again!
18 juni 2020
Omdöme utan inbjudan
Very happy customer!
Bought a Benton Bull and 2 Lego-shaped storage boxes - ordered Saturday, delivered (free) Weds 😀 Very happy with the items, to the extent that Benton is going to get a few little friends and I’m going to start giving them as presents... 😂
17 juni 2020
Omdöme utan inbjudan
Bought a Bull Footstool
Bought a Bull Footstool. Easy, secure purchase, good comms, fast free delivery.
So happy with quality purchase at keen price that l have just ordered the Highland Cow. Returning customer......5*
12 juni 2020
Omdöme utan inbjudan
Excellent Customer Service
Absolutely first class customer contact and care, extremely fast shipping. Fabulous!! Thank you Maggie who dealt with my queries with such courtesy and trust. Customer service at its best.
18 maj 2020
Omdöme utan inbjudan
Excellent products and super quick delivery
Ordered quite a bit from this company. Had champagne glasses delivered over Christmas and they were well packaged and arrived in one piece. Recent order arrived in 2 days!! With the current climate that's really impressive. Really happy with my purchases.
13 maj 2020
Omdöme utan inbjudan
The products are so cute I love it
The products are so cute I love it! Bought a sheep toilet roll holder and a llama doorstop, since it was my first order I got 10% off win win! I only took one start off because the sheep toilet roll holder was had a couple of small dents, probably due to transport. But once the toilet rolls are in you can't notice it, it's still super cute!
11 maj 2020
Omdöme utan inbjudan
Great stuff
I bought my partner one of the elephant footstools It was awesome. Delivered quickly and great quality
6 maj 2020
Omdöme utan inbjudan
Really impressed
Really impressed. Only knew of this company through a magazine compilation of Christmas gifts. Bought Hubert and George Beard Egg Cup Set and it is delightful. Easy to order, informative delivery tracking and arrived on time well packaged. Will use this company again. Thank you
15 november 2019
Omdöme utan inbjudan
Amazing customer service
Amazing customer service. The lid in the concrete trinket was jammed. Ed arranged replacement asap and courier collection of the faulty item. I was sorted within 3 days. Well impressed!
28 februari 2019
Omdöme utan inbjudan
Found an item much cheaper than where I…
Found an item much cheaper than where I originally saw it. Hadn't heard of this company before but gave them a go. Delivery was cheap and fast but on arrival the item was damaged. These things happen and they dealt with this perfectly and I had a replacement item within two days. Can't fault the service at all and would recommend. Excellent.
17 februari 2019
Omdöme utan inbjudan
Below average experience
Cool products. One of the items arrived very slightly chipped. Found cheaper on another website. Customer service average at best.
5 februari 2019
Omdöme utan inbjudan
Svar från Redcandy
My apologies for the issues with your order. I would like to address all three concerns here.
1) Damaged item. I'm terribly sorry your order arrived damaged. Most orders get through with no issues whatsoever, and we do try to packages everything sufficiently without wasting too much packaging material - it can be a careful balance at times! Did you report the damage to us? We will always replace damaged items for our customers with no questions asked.
2) We weren't the cheapest for this item. Although we do try to be competitive wherever possible, we simply cannot be the cheapest for every item at all times. Being a small business with relatively high margins we would soon be out of money if we did this. Although we would love every customer to purchase everything from us, we totally understand if you want to purchase from a cheaper competitor!
3) Average customer service. We really do try to maintain the highest level of customer services across the board, so I'm ever so sorry to hear we didn't manage to on this occasion. I'm unable to find your order and communication details as the only information Trustpilot have provided us with is your name as 'GK'. I would really like to hear what went wrong on this occasion to see if there is anything else I can do for you, and also to learn from the experience and improve our services going forward. If possible could you contact me on andy (at) redcandy (dot) co (dot) uk?
Kind regards
Andy
Red Candy Director
(Please also note - we have only just been made aware of customer reviews on Trustpilot, hence the delay in response. We have never worked with Trust Pilot before, and Trust Pilot did not make us aware that reviews had been left for our company here.)
First class Customer Service
First class Customer Service. Would rate 6 out 5
5 november 2018
Omdöme utan inbjudan
Excellent customer service
Purchased Wesco breadbin and another item. The other item was out of stock but I was emailed straight away and I was happy to wait for it. Waited just under a month ( This was supplier delay not RedCandy) sent a email to Redcandy and 2 days later I recieved my items. Sadly the breadbin arrived damaged :( after emailing Redcandy I decided not to wait from the supplier again and I was refunded. Brilliant customer service and I would order again. They keep in touch....and advise you every step of the way.
19 april 2018
Omdöme utan inbjudan
Fantastic company
Fantastic company. Great products and amazing customer service. I ordered a gold landline phone from them as it was the best design I found anywhere, there was a small issue with it and they sent a new one out to me straight away no question - very helpful and love the phone
10 februari 2018
Omdöme utan inbjudan
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