ReAssure Omdömen 

zakari acted in a very professional manner making sure I had all the information I needed to carry out my transaction and everything was read back to me so that I could confirm.
Amazing service.

The person I spoke to she was very nice and professional.sge answered all my questions and explained the process of how I'd get my money .
She was exceptionally good

I don’t normally leave reviews, but after speaking with Tom Lovatt at ReAssure I know he deserved some recognition.

I'm hard of hearing and Tom picked that up almost straight away. Without me having to explain myself, he immediately said that if I needed him to repeat anything, just let him know. It might sound like a small thing, but it made a huge difference and put me at ease from the start.

Throughout the call he was patient, supportive and genuinely interested in helping. He spoke clearly, and when he needed to read from what was obviously a standard script, he slowed down and made sure I could follow everything he was saying. That's very different from some companies I've dealt with, where they seem determined to race through the script as quickly as possible.

He also used the phonetic alphabet when reading important details back to me, which was incredibly helpful. Nothing felt rushed and I never felt like I was a nuisance for asking questions.

What really stood out was that he actually listened. During the conversation I mentioned that my mum had gone into a care home in September 2024. At the end of the call, Tom remembered this and wished her well. It was such a simple gesture, but it showed he was paying attention and treating me like a person, not just another customer.

Tom took the time to explain all of my pension options, pointed me towards organisations that could provide further help and made sure I understood every option available to me before ending the call.

People often complain when they get poor service, but great service deserves recognition too. Tom is a real asset to ReAssure. He understands that people have different needs, disabilities and personal circumstances, and he treats them with patience, dignity and respect. ReAssure should be very proud to have someone like him on their team.

Thank you, Tom. Outstanding service from start to finish. ⭐⭐⭐⭐⭐

Polite and Helpful. Explained matter fully.Provided Info by E mail and will send forms in post.

The lady i spoke to was so helpful & went through everything with me online she was brilliant.

If you can speak to a customer service agent, then 10/10 - they are great, polite and helpful.

However, it is near impossible to speak to an Agent - and you will end up crying with the pain. This review comes after nearly 2 weeks of spending HOURS trying to get through.

They have a new telephone system that is painful and extremely long to negotiate - and full of bugs - it loops back to previous menu selections automatically, and after a long wait, it automatically cuts you off. Even calling the complaints dept resulting in me being cut off!

I submitted an online request and received nothing after 2 weeks. For former Barclays customers (like myself) the online features are not available.

The couple of members if the team who I spoke to them enquiring about the address. They both ensured there was another easier way to send back papers electronically. Lovely people.

Request for projection handled effieciently.

The staff on the other end of the phone are very friendly and courteous. Very well informed and knowledgeable it made my enquiry very easy and relaxed. It was like talking to people you already know and made me feel at ease

I do not rate reassure at all, lots of delays, i have been waiting since March for them do a simple task and standard life are just the same. Standard life will be taking over my account, but will be moving it as soon as I can!

On ringing reasured i was talking to Andre Schster , a very informative and pleasant person ,i was talked through all the options available to me and he made sure the cover and payments were the very best for my needs . Olwen Askwith

Helpful, friendly staff over the telephone.

Excellent. Explantations ever step of the way

So far so good!!
Quick service and pick up time.
Clear and concise.

Make it easier to access your money when you need to.have a better understanding of customers individual circumstances

Answered my phone call straight away, had to refer to a colleague, to anwer my question, but very pleased with the way my enquiry was answered, very polite and not condescending like some call handlers, who make you feel silly even when your elderly and can't always understand technology and finance, thank you

Excellent service.

Advisor was very helpful and explained everything well. Listened to and answered my questions and was very friendly

Friendly, knowledgeable and very helpful. Hopefully, he was able to help with some of our queries.