Reactive Home Services Omdömen 

Very nice man came to service my boiler .Very professional

Having been with Reactive since 2017, we made our first claim this year (2021). Reactive took 3 days to respond to a blocked sink emergency needed for a patient on home dialysis. Reactive tried to blame a shortage of plumbers. I asked for a refund of my annual cost and was offered 50% which I found unacceptable.

I have been with Reactive virtually from their conception. Both my fridge freezer and washing machine have quit this year. Reactive have replaced like for like with both with no hassle or queries. Their telephone staff are both polite and helpful. Their premiums are modest , I would class them as A* company and recommend them all the time. Get a quote I pay half the premium I was paying with a large well known competitor.

The advisor i spoke to was very helpful & efficient. He immediately contacted the service company to arrange an engineer to sort out the blocked drain. The engineer arrived within two and half hour & cleared the drain .

I found your Helpdesk Advisor Oliwia Gajdek very helpful and patient with my enquiry today.

I have dropped and broken a fridge drawer. I called up Reactive and within minutes they have ordered me a new one. Thank you!

Niven was helpful, polite and dealt with my issue efficiently.

This was the first time I have ever called Reactive concerning a claim. What a phenomenal response! Right from the first call handler everything went so smoothly and quickly.
My call went in 1300 hrs ish and by 1600 hrs my problem was sorted! Brilliant.
Clearly I'll be staying with them next year.

We had an ongoing problem with our tumble drier which seemed impossible to solve. With the help of a persistent and hardworking customer service employee ( Olivia) the problem has been swiftly resolved and a replacement appliance offered. Olivia is also overseeing the repair of an oven and an excellent company has been engaged to carry out the repair.
Thank you

Reactive have always been good with my boiler on a number of occasions, fast to answering the phone polite and importantly always free, good clean and polite plumbers. Ren peterson

Rang them on the 01/06/20 regarding my washing machine breaking down. Surprised they sent someone out the next day. Engineer advised me he will be in touch. Week after and running out of clean clothes for the baby I rang them and they told me the engineer will be in touch as he needs to order parts. Waited few days and called back they said they will issue a new machine. After 4 weeks it arrived by xl logistic who told me someone else would be out to fit. No one turned up to fit it and I was without a machine for 4weeks. Cancelled and wouldnt ever use them again

Very disappointed of this company.Waist my money and my time over the phone .They never fixed my boiler.Called them in last 2 months over 8 times.I asked for refund.

This company has now changed hands.
Nope WRONG ! It has got worse.
Basically riggle out of making any claims against themselves. Even down to a £2 light switch.
Kept putting the yearly fixed fee up. This was to a staggering £26 pcm, even though we was loyal custumers with multiple properties. The price on the internet was only £19 last time I looked. So basically ripping us off.
Very hard to get hold of at the weekends!!

DO NOT GO ANYWHERE NEAR THIS COMPANY. YOU HAVE BEEN WARNED!!

I would never never go with this company again for the following personal reasons....
1. I was refused an engineer for my leaking tap because it wasnt an emergency. The policy, I quote " Home Heating Care Insurance" which covers heating and all aspects of it yet they refused to cover it as "it was not an emergency" ! In principle, they should treat all customers equally and with out bias based on the type of claim they have whether it is a minor leak or a full boiler replacement in my opinion!Other companies do it.
2. I was told that my premium would never change when I first took it out yet they tried to increase it. I refused so I have gone elsewhere.
3. They have now stopped my landlord cover on my properties probably as it was too expensive to cover the problems.Not happy with this at all.
4. I tried to not renew my policy on my leaving date yet they cancelled the policy several weeks before the policy was supposed to end. They said that I was moving house and that's why they cancelled my policy. All of this was pure nonsense!
5. Very hard to claim on a weekend as the office is shut !! I had to wait until Monday morning to talk someone in the company.
These are my personal views and experiences.

DO NOT GO ANYWHERE NEAR "REACTIVE INSURANCE SOLUTIONS" A DISGRACE OF A COMPANY...They blatantly lie and when their company "Vision Statement” states “We are committed to providing an outstanding experience every time we connect with our customers". I can confirm that is not what you get with them, a shocking company with terrible service is what you will get.

I'm afraid to say a bunch of cowboys who left a 76 year old man without heating or hot water for over 10 days and a boiler still in bits!
A simple repair was botched by the initial plumber - couldn't stop a leak in a new valve he was installing - left the boiler in pieces whilst waiting for new seals to be ordered. The reason the valve leaked was that one of the seals was on the floor! Then transpires the plumber then caused another leak. After 10 days a 2nd engineer came and then advised that the boiler had to be replaced - when it was in bits on the bedroom floor ( wish I could post the photos I have ).
How can they can state the boiler isn't working when it's in bits on the floor - put it back together and then see.
MOST SHOCKING IS THAT THEY DIDN'T CARE ABOUT AN OLD MAN BEING LEFT WITH NO HEATING OR HOT WATER FOR OVER 10 DAYS.
The response from staff at Reactive and UK Assist has been shocking - always polite but couldn't really care less and passing the buck. I will now look to take this further.

Absolutely terrible company. Their administration and customer care is shambolic and promisrs made fail to materialise. Emails go unanswered or bounce back as the email address no longer exists. Notified I did not wish to renew, in writing, it seems they have failed to cancel the policy. Be very careful with this company, they are not to be trusted.

always delighted with the service, friendly, efficient and value for money

I have been a customer for over 2 years, they are fine for a blocked sink, but when I had a leaking upstairs toilet, they sent in 2 different tradesmen. Both gave a different versions of where & why the water was leaking from the toilet. I was told I must make a claim on my home insurance as they couldn't help me, even though there was various issues with toilet which were covered under the policy. They should have worked with me, I pay for what was not covered and their tradespersons do the other repairs. This whole thing was so stressful, I had to go to my doctors because of the stress it caused. When I contacted my home insurance they wanted the reports from the Reactive which they sent a one line email from one tradesman after that they were non compliant and this held up my insurance claim as I couldn't tell them where or from the water was leaking. All my home insurance would cover was the damage the escape of water had caused. So I had to pay for the repairs. So I made a claim to have the water damage repaired by my home insurance, they are currently carrying out the repairs right now and they had to check my electricity, some faults were found which needed to be corrected asap. I rang Reactive and basically they can't repair my RCD fault because it was installed incorrectly, how could they know that on an over the phone conversation, I was told to get the person there to fix the problem. They never asked questions how these faults are affecting my home, have I ever had my home rewired and when, they didn't send anyone out. I had a full house rewire in 1999 and regulations are different to 2019, basically they have been taking my money and refusing to offer any further service since my last issue of the toilet.

Terrible service trying to get my Landlord's gas safety certificate organised.
Had to call about 3 times to get the inspection arranged and when the certificate was received (which I had to call and chase for) it was incorrect as not all the gas appliances in the property were listed.
It has taken about another 5 calls to try and get this resolved and a correct certificate received.