Reactive Home Services Omdömen 

717
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I phoned on Monday that my hoover wasn’t working . I got a text on Tuesday telling me they were going to send me another . On Wednesday I got the confirmation on Friday DPD gave me a one hour time sl... Se mer

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Betygsatt 5 av 5 stjärnor

I recently had reason to contact Reactive / Zest Appliance Care Services, who are now the same company, and with whom I have several plans covering appliances in my home. After only a very short wai... Se mer

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Betygsatt 5 av 5 stjärnor

The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she... Se mer

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Betygsatt 5 av 5 stjärnor

Brilliant fast service, had a blocked drain ,with 2 short phone calls ,from 1st call to Reactive ,then call to Drain Engineer , he then drives away after clearing blocked drain ,less than 1 hour in... Se mer

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Företagsinformation

  1. Service av vitvaror och hushållsapparater

Skrivet av företaget

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

717 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(717)

44 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent Engineer.

Rang Reactive for the first time in 10 years. I’ve been insured with them or over 12 years. They sent an engineer out to my Neff oven within 2 working days. Janis text me to say he would arrive at 10 am and was spot on. He was very polite and helpful , brought the spare part in case he needed to replace the old one and completed the job with efficiency. The proof is in the pudding with insurance and this time Reactive was excellent.

20 maj 2024
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi John,

Thank you for taking the time to leave us this fantastic review!

Many thanks
Charley

Betygsatt 5 av 5 stjärnor

Carl has attended to a few of my…

Carl has attended to a few of my appliance repairs,hes always a well-mannered, polite & friendly man and is efficient in his job.A credit to your company.

22 april 2024
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi Christine,

Thank you for taking the time to leave this lovely review for Carl!

Many thanks
Charley

Betygsatt 5 av 5 stjärnor

Quick and chirpy

David was polite and the job was done within minutes.
Thank you

28 mars 2024
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi,

Thank you for leaving us a review, its great to hear your repair was completed quickly.

Kind regards
Keira

Betygsatt 5 av 5 stjärnor

Yunus arrived on time and was polite…

Yunus arrived on time and was polite and diagnosed the problem straight away and fixed it there and then. Wonderful service. Was the first time of using Reactive after holding insurance with them for a number of years and I am glad I have kept with them now, my first impressions are good.

19 januari 2024
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi Jane,

Thank you for leaving us a review. Janis is a fantastic engineer, we are delighted to hear he has been able to fix your appliance.

Kind regards
Keira

Betygsatt 4 av 5 stjärnor

A very satisfying experience

Initially, I was disappointed by the Reactive Insurance agent's immediate negative reaction to my request for a home visit saying the problem was not covered by my policy. However, after some negotiating, a visit was ordered, and the repair completed within three days. The repair man was very helpful and very efficient.
I have used Reactive Insurance Solutions on several occasions and have generally found them to be very good

6 december 2023
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi Elizabeth,

Thank you for leaving us a review, we're pleased to hear our engineer was able to resolve your query efficiently.

Kind regards
Keira

Betygsatt 1 av 5 stjärnor

Have just cancelled 5 policies

Have just cancelled 5 policies . This company are totally innefficient and useless . Avoid

22 november 2023
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi Graham,

Thank you for your feedback.

We can see you have spoken to a member of the team who have cancelled the policies and refunded premiums where applicable.

Kind regards
Keira

Betygsatt 5 av 5 stjärnor

Well worth my premiums

I haven’t had to claim that often, but whenever I do it’s always a very positive experience.. today was no exception. I would never look elsewhere even if the premiums were cheaper because the customer service is excellent!

16 november 2023
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi,

Thank you for leaving us a review.

We are delighted to hear you're happy with our service.

Kind regards
Keira

Betygsatt 5 av 5 stjärnor

I am happy with the swift response and…

I am happy with the swift response and decision from Reactive insurance. Very happy with my phone call with Natasha, arranging payment and my delivery needs.

8 november 2023
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi Mandy,

Thank you for your review.

It is great to hear Natasha was able to help, we will pass this feedback onto her.

Kind regards
Keira

Betygsatt 5 av 5 stjärnor

Sylvia was the lady I talked with and…

Sylvia was the lady I talked with and most helpful and pleasant and what I have come to expect from Reactive she booked an engineer appointment with efficiency and we actually feel helped thank you

14 september 2023
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi John,

Thank you for taking the time to leave us a review, we will pass this lovely feedback over to Sylvia.

Many thanks
Charley

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service, very polite helpful lady on the phone, sorted within 5 mins

16 augusti 2023
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hello,

Thank you for taking the time to leave a 5 star review. It is greatly appreciated

Kind regards
Sam

Betygsatt 5 av 5 stjärnor

No hassle

No hassle. Arranged my annual boiler service.

3 augusti 2023
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi Carol,

Thank you for taking the time to leave a review regarding your boiler service. Its really appreciated

Kind regards
Sam

Betygsatt 5 av 5 stjärnor

Abbie was on the ball

Abbie was on the ball and dealt with my request in a friendly and professional, no-fuss way.

19 juli 2023
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi John,

We're glad Abbie was able to help, thank you for taking the time to leave a review

Kind regards
Sam

Betygsatt 5 av 5 stjärnor

Very professional

Very professional . Fixed the problem quickly and efficiently.

16 juni 2023
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi Steve,

Thank you for leaving us a review!

Kind regards,
Charlotte from Reactive

Betygsatt 5 av 5 stjärnor

Came across very helpful and friendly…

Came across very helpful and friendly when dealing with my issue, as well as being professional.

16 maj 2023
Omdöme utan inbjudan
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi Gobi,

Thank you for leaving us a review. We're so pleased to hear we were able to help!

Kind regards,
Charlotte from Reactive

Betygsatt 4 av 5 stjärnor

Very helpful although it took some time…

Very helpful although it took some time to get through to your colleague Abbie on the telephone

9 maj 2023
Logotyp för Reactive Home Services

Svar från Reactive Home Services

Hi Rodney,

Thank you for leaving us a review. We're pleased to hear Abbie was able to help!

We do our best to answer calls as quickly as possible, although this may not always be possible, so I offer our apologies for the delay.

Kind regards,
Charlotte from Reactive

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