I recently switched from Reach to another carrier due mostly to problems with the Reach app and the website. I also found an unlimited data plan somewhere else for less than Reach's 5GB plan. Bebita h... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Overall, a good experience. Activation was nearly seamless. Service, support and signal strength are all ok. Looks like a good value if it keeps up. A few exceptions: >Instruction sheet in starter... Se mer
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I am 80 years old, and needed help unlocking my husband's new phone and subsequent questions about retaining his same number. Your "Customer Success" staff were patient and thorough, and explained th... Se mer
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Overall, my experience with ReachMobile has been quite good. There is rarely a problem that requires customer service, but when you do need them, most agents lack the ability for deep enough thinking... Se mer
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Företagsinformation
Om Reach Mobile
Skrivet av företaget
Reach is a purpose-driven mobile carrier that costs less and cares more.
Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars!
• The nation's largest and fastest 5G network
• Amazing 24/7 customer support
• Save more with Best Fit™ - the plan that pays you back
• Get a plan, Give a plan - empower women and students in need
Download the app to sign-up, activate your service, and more...
-Manage your plan
-View data usage
-Purchase data top-ups
-Manage autopay and billing
-Turn on international roaming and international calling
-24/7 chat support
Getting started is simple:
1. Select your plan online
2. Get your Welcome Kit in the mail
3. Activate from the convenience of home
Can't wait for you to join us!
Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars!
• The nation's largest and fastest 5G network
• Amazing 24/7 customer support
• Save more with Best Fit™ - the plan that pays you back
• Get a plan, Give a plan - empower women and students in need
Download the app to sign-up, activate your service, and more...
-Manage your plan
-View data usage
-Purchase data top-ups
-Manage autopay and billing
-Turn on international roaming and international calling
-24/7 chat support
Getting started is simple:
1. Select your plan online
2. Get your Welcome Kit in the mail
3. Activate from the convenience of home
Can't wait for you to join us!
Check Phone Compatibility
View Plans
Kontaktuppgifter
285 Billerica Road, 01824, Chelmsford, USA
- 8444453665
- reach@reachmobile.com
- reachmobile.com
4,2
Bra
604 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Reach Mobile
High five back! Thanks!
Two days into being a Reach customer…
Two days into being a Reach customer and I've already communicated with their Customer Service team several times. They assisted me wonderfully and setup was super easy! So far everything has been great! The only thing I wish I could change is being able to manage my account outside of the Reach application on my phone.
8 april 2022
Omdöme utan inbjudan
Svar från Reach Mobile
It's love at first contact! We really appreciate your feedback as a new customer and hearing about your experiences with our Customer Success team and product. You are able to manage features from a desktop as well as our app! Simply log into our site at www.reachmobile.com to be able to view your data usage, update your billing, etc. Welcome aboard!
Svar från Reach Mobile
Thank you so much, Bob!
Raina was great she was really nice and…
Raina was great she was really nice and able to answer my questions
4 april 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Glad to hear, Evan! Thanks so much for chatting with us!
Five stars for Preeti with Reach Mobile.
I had difficulty activating my new Reach account. It was late at night and I used the chat line to request help. The Reach agent, Preeti, was just terrific. She was very patient with my "old guy" errors and offered to do the activation from her end, taking up much of her time. Her kindness is highly appreciated and I hope Reach recognizes her excellent customer support skills and personable style.
30 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Committing to fully support our customers is our top priority - we are glad you were able to experience this with Preeti, Michael! Thanks for the feedback :-)
Great Service!
Anita was great with assisting with setting up my account and having the new sim card for the new service being sent. Very impressed with the service!
26 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Thanks for the kind words, Robert, welcome aboard!
Im so happy that my issues about…
Im so happy that my issues about porting was solved quickly. The agent was doing an excellent job in processing my issues and make things done quicker than i tought. I will definitely recommend them to my families and friends.
22 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
We're happy you're happy! Tech was made to make our lives simpler, but things may go a bit awry. That's why we have mobile service gurus and a support team who love taking care of customers. Thanks for the review!
Reach mobile Rocks
Awesome Representative I have 3 lines and it was an Awesome experience. She went above and beyond our expectations. Quick and efficient.
You guys Rock.
Spectrum mobile sucks.
22 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
You rock, Robert! We're so glad you and your two lines are up and running smoothly on Reach! Welcome!
Freeda was very helpful!
Freeda was very helpful with a really technical question about our Galaxy J3 phones and the upcoming 3G shutdown. She escalated to the technical team and got me an answer within just a few minutes.
22 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Happy to hear, Matt! Thanks!
Great Customer Service
Good customer service from Anita during sign-up.
20 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Woohoo! Welcome aboard!
Excellent Customer service
Bhumika is such a great help when I chat with customer service. I always get the help I need. Thank you!
20 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Whenever you need to reach out we want to be sure you can depend on us. Glad to see this has been your experience so far! Thank you!
Five stars to agent Freeda & ReachMobile
Five stars to agent Freeda and my first experience with ReachMobile. Answered quickly and resolved all qualms even quicker 😁👍
17 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Great to hear, Rafael, thanks so much for the review!
I am so appreciative of the knowledge…
I am so appreciative of the knowledge and responsiveness your customer service team is able to provide through the Chat feature. Reetika was extremely helpful in making sure my new SIM card arrived and in helping me get my new number set up. It's wonderful to be able to make and receive calls again, and to know that I can easily get support whenever there is a problem.
13 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
We pride ourselves on being knowledgeable and reachable. Glad to know that we were able to help you quickly and efficiently!
Great job getting me a new number and…
Great job getting me a new number and setup
Fast efficient service
Thanks
12 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Thanks for the review! Welcome aboard!
Helpful Support
I had some trouble with the automated set up process not recognizing my ZIP code, but the customer service I got from Balvinder took care of the whole problem for me and got everything set up with no further hassle!
7 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
We appreciate your feedback, Erin! Thanks for joining!
Svar från Reach Mobile
You're excellent! Thanks, Sagor!
Great support!!
We had been considering moving from Reach to get a slightly cheaper rate. But their customer support is so excellent we decided to upgrade to their new 5G service and customer support was excellent as we transferred the two phones (especially Anita!). Thank you!!
4 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
That is so great to hear! Change can be scary, but with a team like ours you can trust your service is in good hands... Thanks for making the switch! :-)
tech support
Had an issue where I couldn't make or receive calls. Chat picked up right away and walked me through a network reset. Fast and friendly - hope it works!
4 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Thanks for the feedback, Andy! If you continue to face issues do let us know so we can help make it right!
My phone quit working
My phone quit working and they figured it out and got it working. The agent was very good.
4 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Glad to hear the issue was resolved! Should you face any further problems, we are a click away!
Activation Problems
After trying to activate a new 5G phone on my own, I used the chat feature and connected with Preeti who walked me through it and connected my second line for me after I was encountering additional problems. I am a happy, satisfied customer!
3 mars 2022
Omdöme utan inbjudan
Svar från Reach Mobile
Ah shoot, sorry to hear the activation wasn't as seamless - but thats why our awesome Customer Success team is here to make it right!
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