Raycon Omdömen 1 638

Great customer support. I had an issue (my error) when I made the initial order and they were right on it. I ordered based on a recommendation by Kim Komando so I expect the earbuds will perform well when I receive them.

I, HATE these headphones. They completely mute your audio at 30% every two minutes to say "Battery low", not even a small notification no, completely mute all incoming audio to inform you they are low battery. They are sold expensive but are cheap bad headphones and i regret buying these.

Fast response through email, very professional and helpful

Raycon's customer service Rep, Jack, was extremely helpful, understanding and solved my problems very professionally. Kudos to him and Raycon. Thank you.

This is my second pair of headphones from raycon, my son accidently threw my first pair away, so I was kind of sad when I started having issues with the everyday classic, I had the plus first but they were sold out when I went to replace them. I went to the website and started troubleshooting on my own with the help guide and the manual. After determining that is was in fact the headphones that were the problem and not me or my devices I messaged support asking if there was anything else I could do as I had only had the earbuds for a few months at this point. The initial reply was a little slow, it was the weekend, but after that things started moving quickly. I was sent a link for the third party warranty since I had purchased my buds through Amazon but my brain got distracted and by the time I remembered it was after Christmas and the link wasnt working. So I sent another message apologizing for my mistake and asking if they could send me a fresh link. To my surprise they responded swiftly and told me another pair of earbuds were on the way to me. I was so excited, I checked the tracking and they had upgraded me to the Everyday Earbuds Plus, the ones I had initially wanted!!! I am so very grateful and will definitely be a lifetime customer! Everyone was so nice and helpful and responses were quick and pleasant. Thank you so much to Jay who helped me out.

Goods were received in record time. Very good communication with the company. Can’t fault them at all.

The understanding of the representatives of raycon is unmatched! They turned a nightmare into a very pleasant experience. Thank you Raycon for your high quality sound and your big hearts.

One star feels generous at this point! I first got the open earbuds but they hurt my ears so bad I could hardly wear them for a 20min lift. I returned them within their 30 day money back guarantee and ordered the bone conduction headphones on a separate order. Those were pretty awful too, with the volume hardly halfway up they vibrate and shake violently against your head. Distracting so. I returned those within the 30day money back guarantee. They tried to tell me the 30 day guarantee was ONLY for the first product, not the second but they could do store credit but not cash. At this point I didn’t want anything else from raycon and we went back and forth and they finally agreed to refund my money. It’s now been 7months…and I’ve yet to see any money in my account. Every few weeks I email asking for it and I get told it’s being sent to their billing department as “priority”. 7 FREAKING MONTHS. Not only is their product crap, but so is their customer support if you actually have an issue! Don’t waste your money! I literally don’t understand how they have such good reviews. I wouldn’t spend $20 on their headphones

Ordered over $400 of Raycon gear for my kids for Christmas. One of the headphones arrived cracked. I opened a Warranty Claim through Raycon's return agent, LoopReturns, but I never received any confirmation and instructions on how to return them and never received a replacement. I then contacted support at rayconglobal.com and they sent me back to the Warranty Claim page without reading my problem. I cannot submit another warranty claim on the same item. Very frustrating.

Many correspondences and friendly exchanges.

I was very pleased with the speed and kindness of your team’s response.

I'd accidentally deleted the receipt for a Christmas gift I'd purchased that my son-in-law had already received from someone else. Raycon assured me that they had record of the purchase and that he was free to return or exchange. It was most impressive how quickly they replied over the holidays. For an online experience, it was "warm" and friendly and much appreciated.

They are very helpful and conciderat.
They answer questions quickly and nice

I have bought serveral charging cords from Raycon over the last year. They are as described - well-made, reasonably priced, with options for different phone models and delivery is fairly quick. The only issue I had was with the Magic Flex 6-in-1 Cable - not the cable itself which was inovative and incredibly useful. The issue was witht the length - it should be at least 1 1/2 or 2 feet long to be really useful especially in a car where you want to be able to have a little length to the cord. Other than this, it could have been a great product. I notice that it is no longer available on Raycon's website, hopefully they are listening to people's comments and revising it. I feel this is the mark of a great company, they produce products that people want and hopefully revised items to make them useful to more people. Highly recommend this company and its' products!!

I had purchased many products from Raycon and I have never been disappointed. Great quality products always. I had an issue with one of my swivel end chargers and Raycon immediately replaced them . Thank you for awsome service

I bought two of their magic cords and both have stopped working. the ipad one broke it's tip off in my ipad and the android one now has to be held in a certain spot on BOTH sides. it's literally causing the issue it's supposed to fix x2 and 10x faster. worthless. only good thing was the velcro. i had them for maybe a week before they stopped working. i also got the regular open earbuds. they're fine, it's a cool idea. the case barely holds any charge and they die faster than my sony earbuds. pretty upset, no wonder they need so many sponsors.

Niet te spreken over de service van Raycon.
Op 15 oktober 2025 heb ik producten besteld, maar tot op heden heb ik nog steeds niets ontvangen. Ondanks meerdere e-mails hierover krijg ik geen duidelijke oplossing. Terugbetaling blijft uit en in plaats daarvan wordt mij alleen aangeboden om opnieuw producten te bestellen of een klanttevredenheidsonderzoek in te vullen.

Kortom: geen producten ontvangen, geen geld terug en een zeer teleurstellende klantenservice. Dit geeft weinig vertrouwen en is voor mij een erg frustrerende ervaring.

Raycon has to be the best! I got an exchange for a faulty bud in lightning fast speed!

Great customer service and products! My son accidentally washed his earbuds and they still work!

You can trust Raycon. Goods shipped from USA to Denmark. Good information on the way