Having now used this company for some time, I must say the service is beyond excellent. They deliver next day from across the country and much quicker than our local supplier. Had one little problem (... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Raw Dog Food Company is fantastic, the staff always go above and beyond to meet customer needs and getting my orders prepared especially when I've left things to the last minute! Their knowledge abo... Se mer
Företaget har svarat
Brilliant company, fantastic range of well balanced meats which are perfect for my dogs. Love that I can collect my order locally which saves on postage fees. I had an issue recently (my fault) and it... Se mer
Företaget har svarat
So helpful and friendly as usual. The staff explained other ways of purchasing products that saved me money. Also explained the slight subtleties of bone content that I hadn't realised. Great advice w... Se mer
Företaget har svarat
Företagsinformation
Om Raw Dog Food Company Ltd
Skrivet av företaget
Raw Dog Food Company is your destination for all your dog (and cat's) raw feeding needs.
Founded in 2016, Raw Dog Food Company is an established and trusted national supplier of your dog's favourite raw feeding brands to suit every budget, including Southcliffe, Reggie's, Prime Raw, Yorkshire Raw, Stobart, Birmingham Raw, Hear Me Raw, Raw Treat Pet Food, Drool, Mersey Raw, Betsy's, Naked Dog and many, many more!
With over 900 individual product ranges from nutritious minces, meaty chunks and bones, natural treats, wholesome supplements and ECO toys, Raw Dog Food Company is your best choice for sustainable, natural nutrition for your dog's health and happiness.
Offering easy and convenient ways to shop including, online with Nationwide Delivery to Mainland UK and a Click & Collect network throughout East Anglia, as well as two Norfolk retail locations in Norwich and Thetford.
Our team is genuine, friendly and knowledgeable, and offer complimentary raw feeding consultations for the raw-curious, new or established raw feeders.
Entrusting Raw Dog Food Company for your dogs raw favourites gives peace of mind, as you are feeding DEFRA approved brands and are supported by our team who know wholeheartedly that dog's thrive on raw!
Founded in 2016, Raw Dog Food Company is an established and trusted national supplier of your dog's favourite raw feeding brands to suit every budget, including Southcliffe, Reggie's, Prime Raw, Yorkshire Raw, Stobart, Birmingham Raw, Hear Me Raw, Raw Treat Pet Food, Drool, Mersey Raw, Betsy's, Naked Dog and many, many more!
With over 900 individual product ranges from nutritious minces, meaty chunks and bones, natural treats, wholesome supplements and ECO toys, Raw Dog Food Company is your best choice for sustainable, natural nutrition for your dog's health and happiness.
Offering easy and convenient ways to shop including, online with Nationwide Delivery to Mainland UK and a Click & Collect network throughout East Anglia, as well as two Norfolk retail locations in Norwich and Thetford.
Our team is genuine, friendly and knowledgeable, and offer complimentary raw feeding consultations for the raw-curious, new or established raw feeders.
Entrusting Raw Dog Food Company for your dogs raw favourites gives peace of mind, as you are feeding DEFRA approved brands and are supported by our team who know wholeheartedly that dog's thrive on raw!
Kontaktuppgifter
Unit 3 Beech Ave, Taverham, , NR8 6HW, Norwich, Storbritannien
- 01603 869707
- info@rawdogfoodcompany.co.uk
- rawdogfoodcompany.co.uk
4,6
Utmärkt
279 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The dogs were very impressed
We wanted to try a protein that our dogs haven’t had before, in a bid to get to the bottom of itching/allergies. We chose kangaroo and I have to say it was a massive hit with my fussy dogs, gone in seconds! We will definitely be ordering again and fingers crossed it solves their itchiness!
25 april 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Good Morning Suzanne,
Thank you for your positive review!
We're sincerely happy that you were able to discover a new protein for your dogs that was not only a tasty, massive hit, but importantly, helped address allergies and sensitivities.
Novel or exotic proteins, like kangaroo, are ideal for dogs who are both fussy eaters and for those dogs who have sensitivities to traditional proteins. There's also rabbit with fur, exotic meaty minces, as well as all protein treats such as ostrich, sea bass, goat and your dog's current favourite, kangaroo!
Thank you for taking the time to write about the positive experience you have had feeding raw. Enjoy your happy and healthy dogs!
Should you require raw feeding support or product advice specific to the needs of your dogs, please call or email - we're always happy to help!
Warm regards,
Raw Dog Food Company Team
Great company the best range of frozen raw but delivery company let them down
Great company the best range of frozen raw I have found- however- shame about delivery company chosen, they consistantly do not deliver correctly, It says on the label "leave somewhere safe" It is left outside front door to which there is a public path, they do not ring the bell or knock to let me know it is there. Hot day so some had partly defrosted!!!
10 april 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Hazel,
Thank you for taking the time to review your experience at Raw Dog Food Company.
We're thrilled that you find our Company has a great variety of brands and products that suit your dog's raw feeding needs. We appreciate your custom, and earnestly strive that all aspects from online ordering to delivery is easy and convenient.
We sincerely apologise regarding your experience of the delivery driver in your area. We understand this must be frustrating for you! I have your order history and our Retail Store Manager will contact you directly so that we may resolve your concern.
Many thanks for your custom and valued feedback.
Warm regards,
Jude
Very easy to place an order and you can…
Very easy to place an order and you can choose your delivery day.
I have made 3 orders and both came when expected and as ordered.
1 april 2025
Svar från Raw Dog Food Company Ltd
Good Afternoon David,
Thank you for your positive review of your experience at Raw Dog Food Company!
It's great to note the consistency of our order and delivery standards - this is an area of our customer service that we pride ourselves on.
We're thrilled that you find ordering easy and that you are pleased that when ordering we offer the autonomy and flexibility to choose your preferred delivery day. We really strive to make your customer journey seamless and convenient.
Please know that our friendly team is always available should you have any questions regarding our brands and product ranges. We are always happy to assist!
Many thanks once again for your feedback, and we look forward to picking and packing your fourth order with us!
Warm Regards,
Raw Dog Food Company Team
Very friendly staff order always ready…
Very friendly staff order always ready on time have been using them for over 5 years now and our dogs love it
31 mars 2025
Svar från Raw Dog Food Company Ltd
Dear Mr. Grimes,
Thank you for your positive review of your continued experience at Raw Dog Food Company for over the past 5 years! And thank you for entrusting our team towards the health and well-being of your dogs during this time - it's a milestone!
When I told the team that Mr. Grimes had left a review, they spoke of you so fondly! Our team sincerely values your continued support and greatly appreciates your continued custom.
We look forward to seeing you again in store soon!
Warm Regards,
Raw Dog Food Company Team
I’ve only just found Raw Dog Food Company Ltd &…
I’ve only just found Raw Dog Food Company Ltd & have to admit I’m very impressed with the business. They have a wide range of raw dog food from different minces to chunks. The delivery time is excellent & I shall be buying my dogs food from them in future
8 april 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Good Afternoon Miss Jones,
Thank you for your positive review of Raw Dog Food Company - especially so, as it was your very first order and delivery with our business!
We're thrilled that you discovered us, and decided to entrust Raw Dog Food Company for your dog's health and happiness! It's always a leap of faith when trying a business for the first time, and we're so very pleased that you were impressed with our variety of product ranges and the delivery timeframe.
Many thanks once again for your feedback, and please know that should you have any questions regarding our quality ranges, our friendly and knowledgeable team is always happy to help!
We look forward to receiving your second order with us!
Warm regards,
Raw Dog Food Company Team
Svar från Raw Dog Food Company Ltd
Thank you for your concise review of your experience at Raw Dog Food Company! We're so pleased that you are happy with the services we provide.
With thanks,
Raw Dog Food Company Team
Our Labrador has a new lease of life
Our Labrador had been to and from the vets for months, different tests and meds, he had super poor skin and his fur was all patchy due to excessive licking and chewing. He was having trouble climbing out steps in garden and had no energy, he looked so sad. After 2 months of using raw food his coat was growing back, looking healthy and he was more lively and a lot happier in himself, he was like a new dog. We haven't looked back since and more meds/vets trips.
10 oktober 2024
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Good Morning Gemma,
Thank you for your positive review and update, and for entrusting Raw Dog Food Company for your Labrador's continuing health and happiness!
Our team is just so happy that through all of the heartbreak that there was hope, and that feeding nurturing, natural food, transformed your dear Labrador who is now enjoying a new lease of life. This is just awesome!
Thank you once again for choosing Raw Dog Food Company and entrusting our team. Yours is a wonderful, true life story on the nurturing benefits of raw! Please know that we are here to support you and that we can't wait to hear of more positive changes in your Labradors well-being.
With thanks,
Raw Dog Food Company Team
Excellent Service - Selection & Delivery!
Have used these guys a few times now and have found them to be fantastic! Their offer of brands on their website is excellent and vast - they offer named/next day delivery (my last order arrived to central London within 18hrs of ordering) and their customer service is brilliant - Amanda has come back to me on two separate queries within an house of sending my email! Brilliant - HIGHLY RECCOMEND!!!
25 mars 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Sophie,
Thank you for your positive review of your experience at Raw Dog Food Company, especially so for highlighting the "brilliant" customer service you received from our Retail Store Manager, Amanda.
Having the autonomy to choose your preferred delivery day is an important service we provide, and we are thrilled that your order was delivered promptly with 18 hours of ordering. We believe shopping for your dog's raw food should be easy and convenient.
We are also pleased that you find our raw and natural ranges fantastic! Be on the lookout for exciting new brands and products that are uploaded most weeks - you may just discover your dog's new raw favourites!
Thank you for recommending Raw Dog Food Company to others - we value your support and greatly appreciate your custom.
Warm regards,
Raw Dog Food Company Team
Always the place to come for your fury…
Always the place to come for your fury friend never let me down in the 3 years iv been coming here always happy to help great advise especially Sarah my favorite 👌👌👌
24 mars 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Michael,
Thank you so much for your positive review of your experience at Raw Dog Food Company, especially for highlighting the excellent service you consistently receive from our team, especially Sarah!
Thank you also for entrusting Raw Dog Food Company for the health and happiness of your furry friend over the past three years! We're thrilled that you consistently receive great advice and reliable service!
We truly value your custom and thank you for the thumbs up! We're looking forward to seeing you in store again soon!
Warm regards,
Raw Dog Food Company Team
Defrosted raw meat on delivery, appalling!!
I urgently needed raw food for my dog, as our usual supplier couldn't deliver for another week. I placed an order and was relieved to hear it would arrive within two days. However, the order arrived two days later, on a Friday afternoon where it had been in a DPD van all day, and the temperature was quite warm (even hotter in a van)
The box contained 40 packets of raw food, but I was shocked to find that it wasn't insulated - 15 chub rolls were defrosted, squishy and not cold.
I called customer service, and they assured me the meat was still safe to use. They told me I could send them photos by email for reassurance, which I sent (including videos), but I never received a response.
There was no way I was going to use raw meat that had been defrosted at room temperature, so I had to throw away all 15 chub rolls. As you may know, once raw meat is defrosted at room temperature, it should not be consumed.
I won’t be ordering from them again. This might be acceptable in winter, but it’s not suitable for warmer months. I’d recommend looking into companies like Different Dog, which provide cooling packs for safe delivery.
7 mars 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Leyla,
Our Retail Store Manager has called and left several messages in an earnest attempt to work with you on your complaint. To date, we have not heard back from you.
We have checked your order, and it shows that you ordered 40 chubs of product at 10:24PM on Wednesday, 5th March for selected delivery on Friday, 7th March; therefore, our Company met your preferred and selected delivery date and delivered on time.
Your order left our premises at 3:34PM on Thursday 6th March and was received by yourself at 12:47PM on Friday, 7th March; therefore, we do not understand how 15 chubs were completely defrosted to room temperature (18C) whilst the remaining 25 chubs were still completely frozen, as they all arrived in the same thermal protection.
Further, we have checked our recorded telephone conversations on the dates in question and no dialogue by our staff has recommended to any callers to feed products that have arrived defrosted at room temperature and are not cold to the touch.
We continue to invite you to call to discuss this matter.
With thanks
Raw Dog Food Company
Raw Dog Food Company
The guys at Raw Dog Food Company are outstanding! My Labrador had suffered with digestive problems since we got her aged 2.5 years and we’d tried many dog kibbles within 6 months but were constantly at the vets. A friend suggested raw, and we’ve never looked back - it’s transformed her health. All the staff are amazing - friendly, knowledgeable and as I was a complete novice when we switched, I asked lots of questions, many of which I thought may be stupid questions but they answered them all and never made me feel I was being dim. I can ask anything and they have the answer and nothing is too much trouble. I can’t recommend them highly enough. Thank you all of you
20 mars 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Tracey,
Thank you for taking the time to write such a thoughtful and positive review of your experience at Raw Dog Food Company.
The team is thrilled that your Labrador is now happy and healthy - that must be both wonderful to see and has given you tremendous peace of mind knowing that your lab is now thriving on their raw food.
Thank you for entrusting us, at what was a very worrying and concerning time for you. Our team genuinely loves dogs, and your heartbreak to heart full journey truly motivates and inspires us to be the best in supporting dogs with natural nutrition. The transformation you have seen in your Labrador confirms you made the best health choice for them!
You have the right to ask as many questions as you like - after all that's now we learn about your dog and what's best for them. We are so happy that we were able to deliver the advice that was best suited to your Labrador and give you the encouragement needed when embarking on the wellbeing of your dog.
Thank you for your kind words regarding our team. It really means so much to each of them, as we are earnest in helping our customers and their beloved dogs. We value your feedback and sincerely thank you for recommending our knowledgeable and friendly team to others.
Thank you once again for taking that leap of faith in natural, wholesome food and for entrusting our team with the health and happiness of your Labrador.
Please know we are with you and should you require any further support (or have more questions 😃) we are genuinely happy to help!
Warm regards,
Raw Dog Food Company Team
Easy to use app with speedy delivery
Easy to use app with speedy delivery. Great product.
3 mars 2025
Svar från Raw Dog Food Company Ltd
Good Morning,
Thank you for taking the time to review your experience with Raw Dog Food Company.
We're especially pleased that your review specifies that you shop using our Raw Dog Food Company App, which is the first of it's kind in the raw dog food industry. Our App makes shopping for your dog's raw favourites so much easier as you have said. Also, the convenience of having your raw dog food order delivered nationwide to your door all done from your mobile device.
Our curated product ranges are something we are proud of. We work with the most trusted of industry approved brands, and our variety of product ranges gives your dog everything they need to thrive.
Thank you once gain for your valued feedback!
Warm regards,
Raw Dog Food Company Team
Good Value and good service.
Good range of value for money products, great customer service. Use click and collect every week. Our Billy eats every morsel.
4 mars 2025
Svar från Raw Dog Food Company Ltd
Thank you for taking the time to share you positive review of Raw Dog Food Company! Your feedback is greatly welcomed, especially because you have entrusted our business with Billy's raw feeding needs for many years.
It is always nice when you come in to collect your order, as it is an opportunity to say hello and have a chat! The welcome and service you receive is genuine, as we so enjoy seeing you!
We're thrilled that you like our quality ranges (and that Billy doesn't leave a morsel!), and that you find the brands we stock value for money.
Thank you once again for your feedback, and we look forward to seeing you again next week at our Taverham, Norwich, Click & Collect.
Tell Billy we said hi!
Warm regards,
Raw Dog Food Company Team
Gave me great information on where to…
Gave me great information on where to start on my dogs raw food journey.. well done girls.. will definitely be back!
5 mars 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Thank you for taking the time to share your positive review of Raw Dog Food Company.
Thank you also for acknowledging the team in the support they gave to help you start your dog on their raw dog food! It's an exciting time, as you'll see a transformation in their overall health, well-being and happiness!
Thank you for entrusting Raw Dog Food Company, as you embark on your raw feeding journey. Please know that the team is happy to provide support should you need it.
We look forward to seeing you in store again soon for a pup-date!
Warm regards,
Raw Dog Food Company Team
Really friendly in the shop
Really friendly in the shop! Specifically Yaz who helped me find exactly what I needed and answered all my questions!
5 mars 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Jake,
Thank you so much for taking the time to write a positive review of your in store experience at our Taverham, Norwich Retail and Click & Collect location.
We love to hear that you find the team friendly, because they are, genuinely so! Thank you for specifically acknowledging the excellent service and advice you received from Yaz. She'll really appreciate the mention!
You can ask as many questions as you like, as that's how we establish what's best for your dog and to ensure you're feeling supported along your raw feeding journey. Our team sincerely enjoys meeting and speaking with customers, and loves knowing that what they do benefits the health, well-being and happiness of their dogs.
And that is really one of the reasons why we are a genuinely friendly bunch - it's because we absolutely love what we do!
Thank you once again for your feedback. We look forward to seeing you in store again very soon!
Warm regards,
Raw Dog Food Company Team
Fantastic service
I recently visited to stock up on raw food for our Dobermans, Yaz was so helpful! She guided us on what to try as they both have allergies and she was amazing throughout the whole process.
Will definitely be back!
3 mars 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Amy,
Thank you for writing such a positive review of your recent visit to our Taverham, Norwich retail location!
We're thankful that you have entrusted Raw Dog Food Company for your two Doberman's raw feeding needs. We're thrilled that you found the support and advice you received from Yaz helpful! And it's awesome that you've described Yaz as, "amazing"! Now that's a review that has really made our Wednesday!
Thank you for taking the time to provide such valued feedback. We look forward to welcoming you back in store soon!
Warm regards,
Raw Dog Food Company Team
I recently transitioned my greyhound to…
I recently transitioned my greyhound to raw after she lost the love for her previous food.
I had support and was given such extensive guidance and feeding advice - It was so thourough.
My girl really loves her food and already I can see the benefit in her too.
Id reccomend this company to anyone for the support alone.
Thank you.
24 februari 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Good Afternoon Charlotte,
Thank you for taking the time to write such a positive review of your raw feeding consultation at Raw Dog Food Company!
We're genuinely pleased that your greyhound girl has a renewed interest in eating, and most importantly, that she is enjoying her new raw food! It must be heart warming to see her benefiting from natural, wholesome nutrition.
Our raw consultations are really important to us. `It's through these discussions we are best able to support our customers and the individual needs of their dogs. We're thrilled that you found the raw feeding advice and guidance you received was extensive and thorough.
Thank you for recommending us to others, especially on the back of the support you have received! Please have peace of mind in the knowledge that our team's support continues throughout your raw feeding journey!
Thank you once again for providing such valued feedback. We look forward to hearing how your greyhound girl continues to thrive!
Warm regards,
Raw Dog Food Company Team
Very efficient service
Very efficient service, I send my order online & within a couple of days it's ready for collection
3 mars 2025
Svar från Raw Dog Food Company Ltd
Good Morning Penny,
What a brilliant way to start our Wednesday with your 5 star review of your experience at Raw Dog Food Company!
Thank you for taking the time to share how pleased you are with our Click & Collect service! With Click & Collect points throughout Norfolk, it's important to us to make shopping for your dog's raw food easy and convenient.
Again, thank you for sharing such valued feedback - the team genuinely appreciates your thoughts on the services we provide.
We look forward to picking and packing your next Click & Collect order!
With thanks,
Raw Dog Food Company Team
Svar från Raw Dog Food Company Ltd
Good Morning Keith,
Thank you for taking the time to review your experience at Raw Dog Food Company!
We are thrilled that your find that the service our team provides is prompt and efficient. Most importantly, is that you describe our team as friendly! We are a genuinely friendly team, who love what we do - meeting and helping our customers, and of course meeting and fussing over their dogs too!
Thank you once gain for providing such valued feedback on our service!
Warm regards,
Raw Dog Food Company Team
Excellent selection of produce and we…
Excellent selection of produce and we have always had a great experience with on-time delivery and condition and quality of the food on arrival.
14 februari 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear John,
Thank you for taking the time to write a positive review of your experience at Raw Dog Food Company!
We're thrilled that you find our product selection excellent! We pride ourselves on our trusted brands and range variety.
It really is important to us that you have always had a great experience shopping with us! From ordering, delivery to communicating with our friendly, knowledgeable team - all these elements make for a great experience each and every time.
We also pride ourselves on our Nationwide delivery standards, especially regarding the condition and quality of your raw order on arrival to your home. We engage a Food Safety Consultant and invest considerable energy ensuring orders are packaged safely and robustly during transit, giving peace of mind.
Thank you once again for entrusting Raw Dog Food Company for your dog's health and well-being!
Warm regards,
Raw Dog Food Company Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.