Having now used this company for some time, I must say the service is beyond excellent. They deliver next day from across the country and much quicker than our local supplier. Had one little problem (... Se mer
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Det här tycker kunderna
Raw Dog Food Company is fantastic, the staff always go above and beyond to meet customer needs and getting my orders prepared especially when I've left things to the last minute! Their knowledge abo... Se mer
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Brilliant company, fantastic range of well balanced meats which are perfect for my dogs. Love that I can collect my order locally which saves on postage fees. I had an issue recently (my fault) and it... Se mer
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So helpful and friendly as usual. The staff explained other ways of purchasing products that saved me money. Also explained the slight subtleties of bone content that I hadn't realised. Great advice w... Se mer
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Företagsinformation
Om Raw Dog Food Company Ltd
Skrivet av företaget
Raw Dog Food Company is your destination for all your dog (and cat's) raw feeding needs.
Founded in 2016, Raw Dog Food Company is an established and trusted national supplier of your dog's favourite raw feeding brands to suit every budget, including Southcliffe, Reggie's, Prime Raw, Yorkshire Raw, Stobart, Birmingham Raw, Hear Me Raw, Raw Treat Pet Food, Drool, Mersey Raw, Betsy's, Naked Dog and many, many more!
With over 900 individual product ranges from nutritious minces, meaty chunks and bones, natural treats, wholesome supplements and ECO toys, Raw Dog Food Company is your best choice for sustainable, natural nutrition for your dog's health and happiness.
Offering easy and convenient ways to shop including, online with Nationwide Delivery to Mainland UK and a Click & Collect network throughout East Anglia, as well as two Norfolk retail locations in Norwich and Thetford.
Our team is genuine, friendly and knowledgeable, and offer complimentary raw feeding consultations for the raw-curious, new or established raw feeders.
Entrusting Raw Dog Food Company for your dogs raw favourites gives peace of mind, as you are feeding DEFRA approved brands and are supported by our team who know wholeheartedly that dog's thrive on raw!
Founded in 2016, Raw Dog Food Company is an established and trusted national supplier of your dog's favourite raw feeding brands to suit every budget, including Southcliffe, Reggie's, Prime Raw, Yorkshire Raw, Stobart, Birmingham Raw, Hear Me Raw, Raw Treat Pet Food, Drool, Mersey Raw, Betsy's, Naked Dog and many, many more!
With over 900 individual product ranges from nutritious minces, meaty chunks and bones, natural treats, wholesome supplements and ECO toys, Raw Dog Food Company is your best choice for sustainable, natural nutrition for your dog's health and happiness.
Offering easy and convenient ways to shop including, online with Nationwide Delivery to Mainland UK and a Click & Collect network throughout East Anglia, as well as two Norfolk retail locations in Norwich and Thetford.
Our team is genuine, friendly and knowledgeable, and offer complimentary raw feeding consultations for the raw-curious, new or established raw feeders.
Entrusting Raw Dog Food Company for your dogs raw favourites gives peace of mind, as you are feeding DEFRA approved brands and are supported by our team who know wholeheartedly that dog's thrive on raw!
Kontaktuppgifter
Unit 3 Beech Ave, Taverham, , NR8 6HW, Norwich, Storbritannien
- 01603 869707
- info@rawdogfoodcompany.co.uk
- rawdogfoodcompany.co.uk
4,6
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Delivery date incorrect
Delivery date incorrect
Food arrived half defrosted and squishy ?
And said on box must be delivered today and it arrived the next day
So was sat out all night in 24 degrees Till the next morning doesn’t seem right for raw meat… maybe just unlucky with the hot weather
there is NO CUSTOMER SERVICE with this company !!!
Not happy at all
Tried to speak to them and just got fobbed off saying no date was selected when I ordered it which i disagree I selected a date in the future and they sent it a few days after I placed the order??
I don’t have any of those emails or missed calls chasing up my delivery date which your saying you did ??
Saying I’ve ignored your emails is crap I’ve responded every time
It’s more the point they sent it on a day I didn’t require it and it’s half defrosted when it arrived
29 maj 2025
Svar från Raw Dog Food Company Ltd
Thank you for your comments, however, respectfully, there is a misunderstanding on your part.
Our and DPD records clearly show that your order was dispatched from our premises at -18 degrees, on May 29th at 3:37pm, and arrived at your home the next day, May 30th at 11:10am. Totalling 19.5 hours in transit.
It appears you have misunderstood the DPD label sticker on the box. The label instructs the driver to deliver “today”, meaning the delivery day, which for your order was May 30th.
Your order was packaged in a thermally lined box that retains the thermal integrity of your frozen goods. You have stated that your order arrived “half frozen”; we can only determine from this statement that your goods were still frozen and cold to the touch on receipt, and therefore are safe to be refrozen and fed to your dog. Please refer to our Terms & Conditions which define this.
Our previous email correspondence clearly shows that we have fairly and diligently communicated with you. At no stage have you been ignored; indeed, we have asked some reasonable and fair questions in our efforts to provide further support and understanding, however, you have chosen not to respond to these respectful requests.
Svar från Raw Dog Food Company Ltd
Thank for your positive review of Raw Dog Food Company!
Thank you for highlighting that we love and feed cats too! It's wonderful to receive a review for our raw fed cats, because they deserve the very best nutrition too!
We're thrilled that your find ordering and delivery easy, convenient and prompt! Thank for you letting us know that your cats love their raw food (we just know they are healthy and happy felines!).
Many thanks for entrusting Raw Dog Food Company for your cat's raw feeding needs!
Warm regards,
Raw Dog (& CAT) Food Company Team
Great Company
Easy to order or Re-order and delivery lead times are on point too. All in all a very easy company to deal with.
28 maj 2025
Svar från Raw Dog Food Company Ltd
Thank you for taking the time to leave a positive review of Raw Dog Food Company!
We're thrilled that you find ordering easy and convenient, and that our delivery timeframe is "on point". Seamless ordering and having the autonomy to select your preferred delivery day are what differentiates our service standards.
Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Raw Dog Food Company Team
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you find ordering online easy, with prompt and timely delivery and our customer service helpful. It's really important to us that shopping online is seamless from placing your order to it arriving at your home within your preferred timeframe. We're always happy to assist whether it be ordering, product advice or raw feeding support.
Thank you for your valued feedback and entrusting Raw Dog Food Company for your dog's raw feeding needs!
Warm regards,
Raw Dog Food Company Team
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
We're thrilled you find our quality and variety of raw dog food, natural treats and supplements great, and that when ordering online your delivery arrives frozen within the packing insulation. We pride ourselves on our packing and delivery protocols - so thank you for highlighting!
Thank you once again for your valued feedback, and entrusting Raw Dog Food Company for your dog's raw feeding needs!
Warm regards,
Raw Dog Food Company Team
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
Providing excellent customer service and being genuinely friendly is at the heart of all that we do! We're an approachable and sincere team who enjoys helping customers with the health and happiness of their dogs!
Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Raw Dog Food Company Team
A great company,the delivery is fast…
A great company,the delivery is fast and when I have spoke to customer service they are polite and sorted the problem straight away
3 juni 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you find our Nationwide delivery to your door fast, and that the customer service you have received is polite and helpful.
Thank you once again for your valued feedback!
Warm regards,
Raw Dog Food Company team
Helpful and knowledgeable
Everyone has been really helpful and knowledgeable whilst we have been transitioning our dog on to raw food.
31 maj 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of your experience with Raw Dog Food Company!
We're thrilled that you chose to entrust us for your dog's raw feeding needs - especially as your pup is transitioning to raw! Our team understands the importance of guidance and ongoing support as you embark on your raw feeding journey. We're with you every paw step!
Many thanks once again for your valued feedback!
Raw Dog Food Company Team
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
Listening to our valued customer's needs and delivering in both word and action are the cornerstones of all that we do! Our team earnestly works towards instilling customer peace of mind. And describing all that we do as faultless, is just a huge testament to their efforts!
Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Raw Dog Food Company Team
Food is great :)
Food is great :)
Prices amazing :)
Service great :)
Online ordering never works :(
*update….nice guy called dean called me asking about technical problems after this review, followed by a message so I could send details of any problems. He explained their app had been tweaked recently and I was due to order anyway. I have just placed an order with no technical problems at all. Thanks to dean for his genuine interest in working out of there are any problems so they can work on them and I’m pleased to say this order was super simple and as it should be!
GREAT customer service!!
3 juni 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you're pleased with our product range and variety, fair pricing for quality brands and our great service!
We're so sorry that you have had challenges with online ordering! I'm going to share your comments to our IT Manager, and ask him to identify and most importantly resolve the cause of your frustrations. It's important to us that shopping online is easy and convenient, and we'll make sure that it is for you! We really want to transform that sad face to a happy one to match all the others!
*UPDATE* Thank you for taking the time to work with Dean to resolve the issues you were experiencing. We're so pleased that placing your new order was seamless (and as you perfectly stated, as it should be!). Our team places customer service at the heart of what we do, not just in word, but in action, as proven today! Again, thank you for the updated review, and for your your patience, understanding and willingness to work with us! Five stars for you too! Sincerely, thank you Megan! *UPDATE*
Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Raw Dog Food Company team
Always very efficient and happy to give…
Always very efficient and happy to give good advice re feeding and dog heslth
3 juni 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you find our service standards efficient, as we truly aim to make shopping for your dog's raw favourites easy and convenient.
Our team is sincerely motivated by the health, well-being and happiness of dogs, and are friendly, knowledgeable and here to support you on your raw feeding journey.
Many thanks once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Raw Dog Food Company Team
Love this company and use them a lot
Love this company and use them a lot. Food is good and always delivered on time and fast - very helpful customer service too.
3 juni 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
And thank you for the love!
We're thrilled that you chose to entrust us for your dog's raw feeding needs. We value your repeat custom, and we're motivated by healthy, happy dogs, and happy, satisfied customers!
We're so pleased that you find our products and ranges good, and that your order arrives in a speedy timeframe.
We pride ourselves on our high customer service standards, and strive to make the customer journey easy, convenient and supported.
Thank you once again for your valued feedback!
Warm regards,
Raw Dog Food Company Team
Great service and brands.
I buy online every month and a half or so for about 2 years now, they have excellent customer service. The food comes well packaged, still frozen and on time. They have a great variety to choose from and loads of different brands. Would recommend.
3 juni 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company! And thank you for your valued, continued custom over the past two years!
Our team prides ourselves on our customer service, packing and delivery standards, as well as on the quality, industry approved brands and products ranges we entrust and recommend.
Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your raw feeding needs.
Warm regards,
Raw Dog Food Company Team
Very impressed
Great service you can even choose your delivery date. Fantastic choice and all very good quality.
7 maj 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you are impressed by our great customer service, and that we give you the autonomy and flexibility to select your preferred delivery date when ordering online.
We pride ourselves on our product variety and quality from industry trusted and approved brands. Product choice and quality really instills peace of mind when shopping for your dog's raw favourites.
Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company.
Warm regards,
Raw Dog Food Company team
Happy pup is back!
My dog had gone off her food and lost her sparkle. She immediately got a spring back in her step after her first meal! First time in months she’s wolfed down her food!
29 maj 2025
Svar från Raw Dog Food Company Ltd
Thank you so much for such positive news after feeding our raw ranges to your dog!
We're thrilled that your pup is back to being happy and vibrant, and that they are loving their raw food - especially after what must have been such a worrying time for you. It must fill you with such happiness to know that your pup not only looks forward to and enjoys their mealtimes, but that they have a spring back in their overall well-being.
We really appreciate your valued feedback, and that your pup is a testament to the transformational benefits of feeding natural, whole food!
With thanks,
Raw Dog Food Company Team
New website is better for ordering…
New website is better for ordering multiple numbers of products.
29 maj 2025
Svar från Raw Dog Food Company Ltd
Thank you for taking the time to review your online shopping experience at Raw Dog Food Company, and for entrusting us with your dog's raw feeding needs!
We're really pleased that you find our new website easier and more convenient when placing your order.
Thank you once again for your valued feedback.
Raw Dog Food Company Team
Our dog loves it
Our dog loves it! Great prices for Great food....feeding raw doesn't have to be expensive and the quality is well worth it. One happy dog 😊
29 maj 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of your experience with Raw Dog Food Company!
We're thrilled that your dog loves their raw food, and that you find our ranges great, affordable and of excellent quality. We really pride ourselves on our variety of trusted, quality ranges that suit every budget.
Most importantly, we absolutely love knowing that your dog is happy! After all, we consider ourselves the home of healthy and happy dogs!
We really appreciate your valued feedback!
Raw Dog Food Company Team
Good raw dog food
Good raw dog food. Plenty to choose from. Always arrived on time and well packed. Excellent
27 maj 2025
Svar från Raw Dog Food Company Ltd
Thank you for taking the time to write of your positive experience with Raw Dog Food Company!
We're thrilled that you are pleased with the quality and variety of our raw ranges, as well as with the high standards of our packing and delivery. We truly pride ourselves on our trusted, reliable and consistent service.
Thank you once again for your valued feedback.
Raw Dog Food Company Team
Always delivered on time
Always delivered on time, order has always been 100% accurate, and i've been using them for over a year now!
30 maj 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of your experience with Raw Dog Food Company!
We're thrilled that you find our service and order standards consistent and reliable. We pride ourselves on our attention to detail, and providing a trusted delivery service to your home.
Thank you for your continued custom, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
With thanks,
Raw Dog Food Company Team
Raw Dog Food Company is Pawtastic
Raw Dog Food Company is fantastic, the staff always go above and beyond to meet customer needs and getting my orders prepared especially when I've left things to the last minute! Their knowledge about raw feeding is Pawtastic! I'm so lucky to have these guys on my doorstep living in Norwich hands down best place to go to for the biggest range and most competitive pricing of Rawness.
They offer plenty of delivery options and collection options from key Norfolk town areas.
Keep up the Rawsome work RDFC!
1 maj 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Leon,
A massive thank you, and a huge virtual hug for your brilliant review of your experience using our Norwich Click & Collect! Your kind words absolutely made a cloudy Wednesday so much brighter!
We absolutely love all the doggy puns, but most of all love that you describe our team as going above and beyond in customer service and having pawtastic knowledge! These are two areas we really do pride ourselves on.
The team totally forgives you for leaving your order to the last minute! We're a thoughtful, flexible bunch, who understand that sometimes life is like that, but our dogs must have their rawness, no matter what!
We're thrilled you're happy with our variety and ranges, competitive pricing, as well as the different services we offer, from Nationwide delivery, Click & Collect and in store shopping.
The team genuinely appreciates your paw-sitive review, and we feel like we're the lucky ones as you chose to entrust Raw Dog Food Company for your dog's health and happiness!
We look forward to seeing you in store again soon!
Warm regards,
Raw Dog Food Company Team
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