Having now used this company for some time, I must say the service is beyond excellent. They deliver next day from across the country and much quicker than our local supplier. Had one little problem (... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Raw Dog Food Company is fantastic, the staff always go above and beyond to meet customer needs and getting my orders prepared especially when I've left things to the last minute! Their knowledge abo... Se mer
Företaget har svarat
Brilliant company, fantastic range of well balanced meats which are perfect for my dogs. Love that I can collect my order locally which saves on postage fees. I had an issue recently (my fault) and it... Se mer
Företaget har svarat
So helpful and friendly as usual. The staff explained other ways of purchasing products that saved me money. Also explained the slight subtleties of bone content that I hadn't realised. Great advice w... Se mer
Företaget har svarat
Företagsinformation
Om Raw Dog Food Company Ltd
Skrivet av företaget
Raw Dog Food Company is your destination for all your dog (and cat's) raw feeding needs.
Founded in 2016, Raw Dog Food Company is an established and trusted national supplier of your dog's favourite raw feeding brands to suit every budget, including Southcliffe, Reggie's, Prime Raw, Yorkshire Raw, Stobart, Birmingham Raw, Hear Me Raw, Raw Treat Pet Food, Drool, Mersey Raw, Betsy's, Naked Dog and many, many more!
With over 900 individual product ranges from nutritious minces, meaty chunks and bones, natural treats, wholesome supplements and ECO toys, Raw Dog Food Company is your best choice for sustainable, natural nutrition for your dog's health and happiness.
Offering easy and convenient ways to shop including, online with Nationwide Delivery to Mainland UK and a Click & Collect network throughout East Anglia, as well as two Norfolk retail locations in Norwich and Thetford.
Our team is genuine, friendly and knowledgeable, and offer complimentary raw feeding consultations for the raw-curious, new or established raw feeders.
Entrusting Raw Dog Food Company for your dogs raw favourites gives peace of mind, as you are feeding DEFRA approved brands and are supported by our team who know wholeheartedly that dog's thrive on raw!
Founded in 2016, Raw Dog Food Company is an established and trusted national supplier of your dog's favourite raw feeding brands to suit every budget, including Southcliffe, Reggie's, Prime Raw, Yorkshire Raw, Stobart, Birmingham Raw, Hear Me Raw, Raw Treat Pet Food, Drool, Mersey Raw, Betsy's, Naked Dog and many, many more!
With over 900 individual product ranges from nutritious minces, meaty chunks and bones, natural treats, wholesome supplements and ECO toys, Raw Dog Food Company is your best choice for sustainable, natural nutrition for your dog's health and happiness.
Offering easy and convenient ways to shop including, online with Nationwide Delivery to Mainland UK and a Click & Collect network throughout East Anglia, as well as two Norfolk retail locations in Norwich and Thetford.
Our team is genuine, friendly and knowledgeable, and offer complimentary raw feeding consultations for the raw-curious, new or established raw feeders.
Entrusting Raw Dog Food Company for your dogs raw favourites gives peace of mind, as you are feeding DEFRA approved brands and are supported by our team who know wholeheartedly that dog's thrive on raw!
Kontaktuppgifter
Unit 3 Beech Ave, Taverham, , NR8 6HW, Norwich, Storbritannien
- 01603 869707
- info@rawdogfoodcompany.co.uk
- rawdogfoodcompany.co.uk
4,6
Utmärkt
279 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Apologies. Raw dog food company not involved
My sincere apologies to raw dog food company my experience was with wrexraw and i do not understand how the mix up occurred between the two companies
28 augusti 2026
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
UPDATE 5/10/2026:
MIS-DIRECTED REVIEW
Dear Penelope,
Thank you for acknowledging your mistake and apologising regarding a mis-directed review intended for another business.
As the review was intended for another business (and not Raw Dog Food Company Ltd), may I kindly ask that you remove your review in full from our profile, that would be greatly appreciated.
Raw Dog Food Company prides ourselves on our customer care, and wish you all the best in entrusting your raw dog food provider.
Thank you and kind regards,
Jude
UPDATE 5/10/2026:
THIS IS A FRAUDULENT, NON-GENUINE REVIEW DESIGNED TO MISLEAD, DECEIVE AND MANIPULATE.
“PENELOPE SHAPLAND” HAS NEVER SHOPPED, ENGAGED OR COMMUNICATED WITH RAW DOG FOOD COMPANY.
"PENELOPE SHAPLAND" DID NOT RESPOND TO TRUSTPILOT'S "REQUEST INFORMATION" FORM AND FAILED TO PROVIDE ANY LEGITIMATE DETAILS LINKING THE REVIEW TO RAW DOG FOOD COMPANY.
Regulations from UK's Digital Markets, Competition and Consumers Act (DMCCA), state that publishing or commissioning fake consumer reviews is illegal, and the illegitimate review by "PENELOPE SHAPLAND" fits the profile:
No Customer Match: The reviewer's identity or transaction cannot be matched against internal and external provider contact details, interaction history and purchase records
Single-Review Profile: "Penelope Shapland" Trustpilot account is brand-new and has only posted one, organic review of our business. Raw Dog Food Company invites genuine customers to review, positive or negative based on legitimate experiences, as this standard provides review authenticity and traceability
Vague Language: The review text uses over-the-top narrative, generic phrasing or AI-generated templates without specific details about a real product, date, or interaction
Original reply:
Dear Penelope,
It appears you have endured a terrible ordeal at two crucial times in your life, albeit, NOT with Raw Dog Food Company.
Raw Dog Food Company has no record of you having engaged, shopped or contacted our business, in the 10 years of our establishment, nor does the external courier provider.
Please note, our website and e-commerce DOES NOT use Shopify, which further confirms that you have mis-identified us as your supplier.
Kindly also note there are further blatant discrepancies in your "review":
*Customer's can change their delivery date directly with the courier
*Our business did not have telephone issues during the period September 1- 30
*No team member communicated with you as referenced by our phone records
Nevertheless, as per Trustpilot Integrity Protocols, please respond to the Request Information form, providing your contact information, postal address and most importantly, your unique customer and order number. This will allow us to identify authenticity or confirm this complaint is one of deliberate sabotage or a deceptive BOT.
Thank you,
Raw Dog Food Company
Having now used this company for some…
Having now used this company for some time, I must say the service is beyond excellent. They deliver next day from across the country and much quicker than our local supplier. Had one little problem (my fault) and they sorted it immediately on the phone and by email. Must be nearly 2 years now and the time is right for a review. Guys/Gals, DON'T GO ANYWHERE ELSE for your raw dog food, this company simply rocks - keep up the great work
22 september 2025
Svar från Raw Dog Food Company Ltd
Dear Judith & Simon,
Thank you so much for your positive review of Raw Dog Food Company!
Your kind words really made our day! It's brilliant that you have highlighted the genuine, helpful nature of our team, who strive to do what's best for our valued customers.
Our Nationwide delivery is reliable and convenient, and offers peace of mind when ordering your dog's raw food. We're thrilled that you find our delivery service efficient, meeting your timing needs from order to delivery to your door.
Sincerely, thank you for your 2 years of custom, and for entrusting our team, not only your raw feeding needs, but also for customer care, service and support.
Warm regards,
Jude and the Raw Dog Food Company Team
Brilliant company
Brilliant company, fantastic range of well balanced meats which are perfect for my dogs. Love that I can collect my order locally which saves on postage fees. I had an issue recently (my fault) and it was sorted quickly and professionally. Very good customer service. Cannot recommend this company highly enough.
18 juni 2026
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Sandy,
Thank you so much for your positive review of Raw Dog Food Company!
We're thrilled that you're happy with the genuine customer care and support your have received! Our team is positive, and places the happiness of our valued customers at the heart of all we do.
We love that you love our free Click & Collect service - it truly does make shopping for your dog's raw food easy and convenient!
Our trusted ranges offer the best in raw and natural feeding, and it's great that your dogs are happy and thriving on raw!
Thank you once again for your kind feedback, and for entrusting our team for your raw feeding needs.
Warm regards,
Jude
So helpful and friendly as usual
So helpful and friendly as usual. The staff explained other ways of purchasing products that saved me money. Also explained the slight subtleties of bone content that I hadn't realised. Great advice while my spaniel was pregnant and now eating for 4 extra pups. Next step puppy weaning. Always a pleasure to pop into the taverham shop.
28 april 2026
Svar från Raw Dog Food Company Ltd
Thank you so much for your kind and positive review of your experiences at Raw Dog Food Company's retail store in Taverham!
We so enjoy welcoming you in store, meeting your spaniel and now, seeing gorgeous photographs of her 4 pups! It's such an exciting time for you, as you watch your spaniel become a nurturing mum.
It is our pleasure to offer support and advice regarding the care of your dogs. And also, how best to save more on raw when buying our quality, trusted ranges, especially with many more mouths to feed!
We look forward to seeing you again in the coming weeks to discuss puppy weaning, and, introducing them slowly to solid food.
Thank you once again for taking the time to share your review, and for entrusting our team for your dog's raw and natural feeding needs.
Kind regards,
Jude
Reliable delivery and good range of…
Reliable delivery and good range of different meat.
25 april 2026
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Thank you kindly for your positive review of Raw Dog Food Company!
We pride ourselves on our wide variety of raw and natural ranges, and are excited to launch some new brands in the coming weeks, adding even more choice to your dog's raw feeding needs.
Our Nationwide delivery to you door is convenient and reliable. Tremendous care is placed when picking, packing and dispatching your order, so that you receive it on your chosen delivery day.
Thank you once again for taking the time to share your review and for entrusting Raw Dog Food Company.
Kind regards,
Jude
Great company
I buy the Reggies rolls for my dog and two ferrets who all love it. Great, prompt service, and if there are ever any issues they always get in contact. Highly recommend. Thanks guys!
16 april 2026
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you find our customer service prompt and communicative, providing an all round great experience!
We love Reggie's too, and pride ourselves on entrusting quality brands that offer value and variety. Keep a look out on our website, as in the coming weeks we're launching some exciting new Reggie's products that I'm sure your dog will love!
Thank you for recommending us to others, and for entrusting Raw Dog Food Company for your dog and ferrets raw feeding needs.
Kind regards,
Jude
My bulldog dottie was licking her paws…
My bulldog dottie was licking her paws scrating her face and lots of ear infections i got recommended buy one of your customers to try southcliffe i wes told to not buy beef or chicken the difference is brillient no all the symptons have gone totaly happy dog now
5 mars 2026
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear David,
Thank you for your positive review of Raw Dog Food Company and the brands we entrust!
We're so happy to hear of a reduction in Dottie's allergic reactions! You must feel so hopeful seeing Dotti's conditions ease, and the return of a happy dog!
Indeed, for some dogs, traditional farmed proteins may lead to reactions such as paw licking and itchy ears (environmental factors, especially at this time of year, may lead to reactions too). Elimination diets are always beneficial in identifying a possible source.
Southcliffe, was a great suggestion, as the brand offers not only protein variety, but most importantly, offers single protein and mixed protein options, with clear composition descriptions, giving peace of mind.
The health and happiness of dogs is paramount to all that we do. Please know that should you require further support regarding Dotti's raw diet, our friendly, knowledgeable team is always happy to assist.
Thank you for entrusting Raw Dog Food Company and for taking the time to share Dotti's story.
Warm regards,
Jude
Excellent Customer Service!
I had an issue with delivery of an order I had placed. I contacted Raw Dog Food Company and I have to say their Customer Service was amazing! The courier never delivered my order but Raw Dog Food sent out my order again. Fantastic Customer Service, would highly recommend.
15 januari 2026
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Hi Vicky - thank you for the 5 stars! Whilst we do everything possible to provide the best service and products to our customers, the delivery part is literally out of our hands!! Whilst nearly 99% of orders are delivered next day, there can always be practical problems - like snow and floods!! Thankfully, we have a great logistics partner (and customer service team - thanks guys!!) and I'm very happy to hear that this was quickly resolved to your satisfaction.
Great service always on time specified
I always order my dogs food from Raw, always great service, staff always polite and friendly will carry on buying from them,
15 januari 2026
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Hi Mandy, thank you for taking the time to give us the thumbs up. It's great to know you have such as positive experience with us and we look forward to serving you again soon!
Excellent company
Always order my dogs food from here. Very reasonably priced and staff have excellent knowledge. I order and then collect. Highly recommend.
24 september 2025
Svar från Raw Dog Food Company Ltd
Hello Sarah, thank you for such a positive review. We always try to go above and beyond to provide the best service and products. We look forward to seeing you next time you pop in!
I absolutely love buying my dog’s food…
I absolutely love buying my dog’s food from this company! They’re always so friendly and easy to deal with — any time I’ve had a question or needed help with an order, it’s been sorted quickly and without any fuss.
My Labrador, Maple, is now 6 months old and she absolutely loves the raw food. It’s great quality and clearly suits her really well. Delivery is always spot on too. I honestly couldn’t be happier and would definitely recommend them to other dog owners!
1 oktober 2025
Svar från Raw Dog Food Company Ltd
Dear Melissa,
Thank you for thank you for positive review of Raw Dog Food Company!
The team know your orders well, and are thrilled that you are so pleased with all elements of our service to you - from the variety of our product ranges to reliable, convenient delivery, as well as our genuine and friendly team. We're most pleased that your Labrador loves her food and that she's healthy, happy and thriving on raw!
Thank you for entrusting us and for your valued recommendation to others. Your support and custom are greatly appreciated.
We look forward to packing your next order!
Warm regards,
Jude
great company as well as customer service
Have been ordering my dog's food from this company for a while now. Always great. If there is an issue - easy to deal with, everything gets resolved promptly.
6 oktober 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you are so pleased with our customer service care and standards. We place our customers (and their dogs and cats too!) at the heart of everything that we do. The team genuinely enjoys helping customers, from raw feeding advice to ordering, and strives towards prompt, positive outcomes.
Thank you for your valued custom, and for choosing Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
Lovely friendly staff and good variety
Lovely friendly staff and knowledgable. Set up the transition for our dog from dried food. Good selection of varieties, although would love to see some more with fruit in too, blueberries, strawberries etc in the not so high end brands.
Personally, I prefer the old ordering method. Now placed my order, and no slots available until Tuesday. Im bit restricted on when I can collect due to an illness, and whether I am up to being able to get there on the specified day, yes I know I can get delivery, but like to look in shop too. Is there stock still being held at Taverham for a 'quick top up' if needed or is it all held elsewhere now?
7 november 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Thank you for taking the time to share your feedback, and for highlighting our customer service and care, as well as our extensive brand and product ranges.
Our entire raw and natural ranges are available at our Taverham retail location (and on our website too!). Due to expansion, all our Click & Collect orders are packed and dispatched from our central warehouse and logistics centre. We are really proud of our Click & Collect network, as it is a free service and offers convenience with some pre-planning. A great feature of our Taverham Click & Collect is that if you have forgotten something in your order you can easily pop into our retail store to purchase.
Complete minces with fruit and vegetables are available at a variety of price points to suit a range of budgets. Please do ask a member of our friendly and knowledgeable team regarding what brands include plant nutrition at the price point that suits you - we'd be more than happy to assist. Another option is to boost and all protein 80:10:10 mince with a supplement blended with wholesome fruit, vegetables, herbs and seeds that re-hydrates with water. Many of our customers like to add plant nutrition and this offers a convenient and nutritious alternative.
If you should have further questions please do not hesitate to contact our Retail Manager at info@rawdogfoodcompany.co.uk or call 01603869707.
Thank you once again for your feedback and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Kind regards,
Jude
Great company with excellent 80.10.10
Great company with excellent 80.10.10. My bulldog loves this food its great for her.
Highly recommend 👌
29 oktober 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Ade,
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you're so happy with our customer service standards, as well as our range of trusted brands, specifically our expansive 80:10:10 ranges!
The best review we receive is when our valued customers let us know that their dogs love their raw! It must give tremendous peace of mind knowing that your bulldog enjoys their food and is living the benefits.
Thank you for your kind recommendation to others, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
CS is great and the dogs love the food
30 september 2025
Svar från Raw Dog Food Company Ltd
Dear Suzanne,
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you are so pleased with our customer service standards! Our team loves dogs and genuinely enjoys supporting our customers and their dogs.
The best feedback we receive is when our customers let us know that their dogs love their raw! Our team shares our customer's motivation - to ensure their dogs thrive, and live healthy and happy lives.
Thank you for your positive feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
Above expectations on customer service
Good quality food, kept up to date with a courier issue and went above expectations when staff personally made my delivery. Very happy customer and very happy puppy
3 oktober 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
Your review really highlights our team's commitment to customer care and service. And when systems don't go as planned due to factors out of our control, (such is life sometimes), we do everything we possibly can to make things right. Our team earnestly works towards meeting and exceeding customer needs and expectations, and genuinely enjoys making customers happy and supporting happy, healthy pups too!
Thank you for your support and understanding, as we navigated a one off external courier issue, and for working with us towards a positive resolution. Now that's teamwork!
Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs!
Warm regards,
Jude
Always really helpful and friendly and…
Always really helpful and friendly and dog loves the food
6 oktober 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you find our team friendly and helpful! Our team genuinely enjoys supporting our customers and sharing their knowledge of raw feeding and advising on our range of trusted brands.
It must give tremendous peace of mind seeing your dog enjoy their raw food, and benefiting inside and out from the goodness of raw.
Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs!
Warm regards,
Jude
Easy to order what I need.
7 oktober 2025
Svar från Raw Dog Food Company Ltd
Dear Jane,
Thank you for your positive review of Raw Dog Food Company!
We're so pleased that you find ordering easy and convenient, and that our variety of products suit your dog's raw feeding needs.
Thank you for your valued feedback!
Kind regards,
Jude
Once I'd googled how to get to click…
Once I'd googled how to get to click and collect part on the order, it was really easy, my Husband couldn't get on it at all, so I had to create an account. But my Husband has since been in the store and it's all been sorted for him. So we'll done on your customer care.
6 oktober 2025
Svar från Raw Dog Food Company Ltd
Dear Debbie,
Thank you for taking the time to share your review.
I was in store that day, and am so pleased that our Manager was able to successfully assist with your enquiry. Thank you for highlighting our helpful customer care and service our team extends! We are a a genuinely friendly and supportive team, who are always happy to work with our customers towards the best, positive outcomes.
Thank you once again for your valued feedback!
Kind regards,
Jude
Great company
Great company. Staff informative and helpful. Orders completed quickly and efficiently.
8 oktober 2025
Svar från Raw Dog Food Company Ltd
Dear Lynn,
Thank you for your positive review of Raw Dog Food Company!
Our team works earnestly to provide the best possible experience, from raw feeding support and advice to ensuring orders are conveniently placed and fulfilled efficiently.
Thank you once again for your valued feedback and for entrusting Raw Dog Food Company for your dog's raw feeding needs!
Kind regards,
Jude
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.