Having now used this company for some time, I must say the service is beyond excellent. They deliver next day from across the country and much quicker than our local supplier. Had one little problem (... Se mer
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Raw Dog Food Company is fantastic, the staff always go above and beyond to meet customer needs and getting my orders prepared especially when I've left things to the last minute! Their knowledge abo... Se mer
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Brilliant company, fantastic range of well balanced meats which are perfect for my dogs. Love that I can collect my order locally which saves on postage fees. I had an issue recently (my fault) and it... Se mer
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So helpful and friendly as usual. The staff explained other ways of purchasing products that saved me money. Also explained the slight subtleties of bone content that I hadn't realised. Great advice w... Se mer
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Företagsinformation
Om Raw Dog Food Company Ltd
Skrivet av företaget
Raw Dog Food Company is your destination for all your dog (and cat's) raw feeding needs.
Founded in 2016, Raw Dog Food Company is an established and trusted national supplier of your dog's favourite raw feeding brands to suit every budget, including Southcliffe, Reggie's, Prime Raw, Yorkshire Raw, Stobart, Birmingham Raw, Hear Me Raw, Raw Treat Pet Food, Drool, Mersey Raw, Betsy's, Naked Dog and many, many more!
With over 900 individual product ranges from nutritious minces, meaty chunks and bones, natural treats, wholesome supplements and ECO toys, Raw Dog Food Company is your best choice for sustainable, natural nutrition for your dog's health and happiness.
Offering easy and convenient ways to shop including, online with Nationwide Delivery to Mainland UK and a Click & Collect network throughout East Anglia, as well as two Norfolk retail locations in Norwich and Thetford.
Our team is genuine, friendly and knowledgeable, and offer complimentary raw feeding consultations for the raw-curious, new or established raw feeders.
Entrusting Raw Dog Food Company for your dogs raw favourites gives peace of mind, as you are feeding DEFRA approved brands and are supported by our team who know wholeheartedly that dog's thrive on raw!
Founded in 2016, Raw Dog Food Company is an established and trusted national supplier of your dog's favourite raw feeding brands to suit every budget, including Southcliffe, Reggie's, Prime Raw, Yorkshire Raw, Stobart, Birmingham Raw, Hear Me Raw, Raw Treat Pet Food, Drool, Mersey Raw, Betsy's, Naked Dog and many, many more!
With over 900 individual product ranges from nutritious minces, meaty chunks and bones, natural treats, wholesome supplements and ECO toys, Raw Dog Food Company is your best choice for sustainable, natural nutrition for your dog's health and happiness.
Offering easy and convenient ways to shop including, online with Nationwide Delivery to Mainland UK and a Click & Collect network throughout East Anglia, as well as two Norfolk retail locations in Norwich and Thetford.
Our team is genuine, friendly and knowledgeable, and offer complimentary raw feeding consultations for the raw-curious, new or established raw feeders.
Entrusting Raw Dog Food Company for your dogs raw favourites gives peace of mind, as you are feeding DEFRA approved brands and are supported by our team who know wholeheartedly that dog's thrive on raw!
Kontaktuppgifter
Unit 3 Beech Ave, Taverham, , NR8 6HW, Norwich, Storbritannien
- 01603 869707
- info@rawdogfoodcompany.co.uk
- rawdogfoodcompany.co.uk
4,6
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Not great
Not great. You no longer stock my brand Naked Dog at Taverham. Website for click and collect never works until IT get involved.
18 september 2025
Svar från Raw Dog Food Company Ltd
Dear Jane,
Thank you for your feedback, and my apologies for your frustration.
Please be assured that Naked Dog is stocked at our Norwich retail location; it was, for 5 days, temporarily relocated to our central operations centre whilst ongoing building and freezer works took place; however, the most popular Naked Dog ranges and proteins will continue to be held at our Norwich retail. Thank you for your understanding whilst we make temporary adjustments during the expansion of our retail store.
I have asked our IT Manager to speak with you directly to understand what are the specific issues you encounter when using Click & Collect, and to resolve them. Thank you for working with him so that we can make your online experience better.
Once again thank you for your valued feedback.
Kind regards,
Jude
Great customer service and good quality…
Great customer service and good quality raw dog food
18 september 2025
Svar från Raw Dog Food Company Ltd
Dear Iris,
Thank you for your positive review of Raw Dog Food Company!
Delivering great customer service combined with offering trusted, quality ranges are two non-negotiable foundations of our business.
Our team genuinely enjoys helping customers - from advice on raw feeding to ordering online, happy customers (and healthy dogs) are at the heart of all that we do.
Our curated product ranges showcase the best in raw and natural feeding. We proudly stock brands that value British sourced produce, quality ingredients and are completely natural, with no fillers, additives or preservatives - just everything your dog needs, and nothing it doesn't!
Thank you once again for sharing your feedback and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
Svar från Raw Dog Food Company Ltd
Dear Natalie,
Thank you for your positive review of Raw Dog Food Company!
And thank you for highlighting our commitment to working with customers toward positive solutions!
We're thrilled that you have found our service fantastic - that is indeed high praise! Genuine, helpful, friendly and knowledgeable customer service is at the heart of al that we do, not just in word, but in action -most importantly!
As you know first-hand, if your require further assistance, our team is always happy to help!
Thank you for sharing such valued feedback and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
I phoned first to check how it all…
I phoned first to check how it all worked and the guy I spoke to was very helpful.
Ordering was easy. Delivery came exactly when they’d told me.
Our dog absolutely loves the food and having suffered with inflammatory bowel disease her whole life - she has never been so healthy and happy as she is now! Wish we’d made the change to this food years ago!
17 september 2025
Svar från Raw Dog Food Company Ltd
Dear Emma,
PUPDATE: Thank you so much for the update to your original review!
I shared your heart warming comments with our tram and we're all so, so happy for you and your healthy, happy doggo! It really must give you tremendous peace of mind seeing your much loved dog healing and now thriving on the goodness of raw!
Please know our team is always genuinely happy to assist, whether it be ordering online or providing raw feeding support. We strive for happy customers and healthy, happy dogs! After all, this is sincerely why we do what we do!
Warmest regards, Jude
Thank you for your positive review of Raw Dog Food Company! And most importantly, for entrusting us for your dog's raw and natural feeding needs.
We're thrilled that our team member offered the information and help that you required, giving tremendous peace of mind when engaging a business for the first time.
We're so pleased that you found shopping and ordering online easy, and that your Nationwide delivery arrived in the timeframe you expected and needed. Our Nationwide delivery uniquely offers customers the autonomy to select their preferred delivery day, making online ordering super convenient!
Thank you again for making the choice to entrust Raw Dog Food Company! It's always a leap of faith trying a new business, especially when it comes to our much loved pets.
Please do contact us should your require further support or information - as you know first-hand, our team is friendly, knowledgable and genuinely enjoys helping our customers.
Warm regards,
Jude
Easy to order and good communication
Ordering was easy and the price is very good. Delivery was delayed, due to the courier, but I received a phone call promptly to inform me. I was also given a bag of treats as compensation. I will use that s company again
16 september 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
Your review really highlights our commitment to customer service, not only in word, but most importantly, in action!
We're thrilled that you have found our service and communication standards to be pro-active, informative and helpful. The team greatly appreciates your understanding, and we're absolutely certain that your dog loved the complimentary treats!
Please know you can always contact us should your require information or support regarding ordering or our product ranges. We're always genuinely happy to help!
Thank you once again for your feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
Has been great food for my rottweiler up until recently …
Has been great food for my rottweiler for a year now after changing from middleton due to sending out fully thawed food but it's now starting to follow suit..
The "hear me raw" slabs defrost quite quickly compared to the thicker tubes of frozen dog food and my last order of "slabs" i had to throw out 8 slabs out of a 40 slab order as they had already browned from pink and were warm as well as 1 side of the delivery box.. I chanced it with 4 other partially defrosted slabs which gave my dog diarrhea for a few says. Rest of the slabs were ok.
1star removed for the waste so far and another star will be removed each time this reoccurres hopefully it doesn't happen.
Slabs are better for storage and defrosting but now switching back to the thicker tubes due to thawed slab wastage on delivery
10 juli 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Richard,
Thank you for taking the time to share your feedback regarding your recent orders.
We’re sorry to hear that you are disappointed. I have shared your comments with our Store Manager, and they will contact you to discuss further.
Please know that you are always welcome to speak member of our team to discuss your delivery. We are committed to supporting our customers to best understand concerns and to achieve fair, positive solutions.
Thank you once again for your feedback.
Kind regards,
Jude
Products for my senior dogs looked…
Products for my senior dogs looked perfect. Just arrived today so I haven't fed it to them yet..
2 days later ..
Oh my god. My 3 little dogs absolutely love the senior heart shaped meals. I am trying to get some weight off of all of my fur babies so this raw food will help, as long as mummy can keep their portions right, which is difficult when they want MORE..
This was my 1st order and I will definitely be ordering regularly.
12 september 2025
Svar från Raw Dog Food Company Ltd
Dear Sharon,
Thank you for your positive review of Raw Dog Food Company!
We love our senior dogs, and are committed to supporting their unique nutritional needs with high quality, industry trusted product ranges.
We're thrilled that you're happy with the products appearance, so we know how pleased you'll be once you start feeding and seeing your senior thrive on the benefits!
Thank you for sharing your valued feedback, and for entrusting Raw Dog Food Company for your senior dogs raw feeding needs.
Please do contact the team should you have any questions regarding our raw rand natural ranges for senior dogs. We'd be happy to help!
PUPDATE: Thank you for the updated review! It must give you tremendous peace of mind seeing your three dogs loving their raw (and wanting more!). Dogs really do thrive on raw!
Please don't be too worried about feeding allowances, as this may fluctuate based on activity levels, aging, weight goals and seasonally. The heart shaped burgers are brilliant, as each is 150g of pure raw goodness, with everything they need, and nothing they don't! Please know you can always call if you should require support. We're here for you!
Warm regards,
Jude
Delivery was on time and my cats really…
Delivery was on time and my cats really enjoy this product.
11 september 2025
Svar från Raw Dog Food Company Ltd
Dear Brian,
Thank you for your positive review of Raw Dog (& Cat) Food Company!
It's great to receive feedback from our raw feeding cat customers! Our raw food and natural treats for cats are high quality, support protein variety and are packaged in convenient cat-friendly sizes too.
We're so pleased that our Nationwide delivery order arrived in a timeframe suited to your needs and expectations.
Thank you for your valued feedback and for entrusting Raw Dog Food Company for your CAT'S raw feeding needs!
Warm regards,
Jude
Delivered on time and well packaged
5 september 2025
Svar från Raw Dog Food Company Ltd
Dear Nicola,
Thank you for your positive review of Raw Dog Food Company!
Our Nationwide delivery packaging protocols and standards are industry best. We are the only raw dog food retailer who employs a Food Safety Manager ensuring our management of the cold food supply chain from our freezers to your home is of the highest safety standard, giving absolute peace of mind.
Many thanks for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs!
Warm rewards,
Jude
Svar från Raw Dog Food Company Ltd
Dear Linda,
Thank you for your positive review of Raw Dog Food Company!
Ordering online is easy and convenient, and allows you the freedom and flexibility to shop for home and have your order delivered on a day that suits your needs. Our clear product mages and detailed descriptions helps in deciding on the best products for your dog, and combined with selecting your preferred delivery day is what differentiates Raw Dog Food Company.
Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
Spot on service again
Spot on service again. Easy to order and delivery was quick.
Great service and a great product that doesn't stay in Hitch's dish for long.
9 september 2025
Svar från Raw Dog Food Company Ltd
Dear Jim,
Thank you kindly for sharing another review of your experience with Raw Dog Food Company!
Your review highlights the consistency of our customer service standards from easy online ordering, thorough product descriptions making choosing products easy and timely delivery on your preferred day.
We're thrilled that Hitch enjoys our high quality raw and natural ranges! And really, a bowl licked clean is the best review we could ask for!
Thank you once again for sharing your valued feedback - it sincerely means so much to the team!
Warm regards,
Jude
When we first started raw feeding
When we first started raw feeding, we tried various other suppliers. We kept going back to RDFCL and have stayed with them. They have competitive prices and a good variation of different suppliers, so our dogs always get a good selection of raw food. They drop the food off to a fairly local pickup location, so it is easy for us to pick up our order. Will carry on ordering from them while we are raw feeding.
8 september 2025
Svar från Raw Dog Food Company Ltd
Dear Julie,
Thank you for your positive review of Raw Dog Food Company!
Entrusting a raw dog food retailer for your dog's health and well-being is a leap of faith, and we're absolutely delighted that you chose to entrust Raw Dog Food Company for your dog's raw feeding needs.
Your thorough review describes the areas we strive for excellence in - service standards, consistency, reliability, high quality, industry trusted product ranges at different price points, as well as shopping and collection convenience.
Customer happiness and healthy dogs are at the heart of our business, and we so pleased that we are consistency achieving your expectations. Please do contact us if you should require advice or support - we're always happy to help!
Thank you once again for your valued feedback - it means so much!
Warm regards,
Jude
The website was easy to navigate
The website was easy to navigate, the choice is brilliant, next day delivery is a massive plus for me, 1 item the didn't have until the morning after but still gave me next day on the friday to come Saturday that's cost more, now that sold it for me, a lovely lady rung me and explained the items where not in stock until the next day and offered me a refund or Saturday delivery, fantastic service. I would definitely recommend them to anyone
29 augusti 2025
Svar från Raw Dog Food Company Ltd
Dear Marc,
Thank for your positive review of Raw Dog Food Company!
We're so pleased that we were able to meet your needs and expectations regarding your delivery! Thank you for your understanding! We're a genuine (and lovely) team who truly want what is best and fair for our customers and their dogs too!
Selecting the preferred day of your order differentiates Raw Dog Food Company, after all, you should have the ease and convenience of receiving your order on a day that best suits.
We're thrilled that you find our website easy to navigate, and that our curated ranges of trusted raw dog food brands meet your dog's raw feeding needs.
Thank you once again for sharing such positive feedback, and please do contact us should you have any questions or require product information or support - we're always happy to help!
Warm regards,
Jude
Svar från Raw Dog Food Company Ltd
Dear Chloe,
Thank you for your positive review of Raw Dog Food Company, in particular highlighting our welcoming and genuinely friendly team!
We pride ourselves on our customer service that places happy customers (and dogs too) at the heart of all that we do. We genuinely enjoy helping and supporting customers, and are truly delighted when we receive such valued feedback.
Warm regards,
Jude
Happy to have switched
We’ve just switched to Raw Dog Food Company from getting our raw food direct from a butcher. I love that it’s delivered directly to my door. The pricing is competitive. The descriptions of the different products on the website was helpful and gave me clarity in what I was ordering (to avoid chicken due to allergies). My dog is loving the different flavours and we’ve been happy with the quality. Will definitely be using them again. Have downloaded the app for next time so hopefully that will be even easier!
27 augusti 2025
Svar från Raw Dog Food Company Ltd
Dear Libby and Nick,
Thank you for your thoughtful and comprehensive review of your experience using Raw Dog Food Company for the first time!
It's always a leap of faith, especially when it comes to the health and happiness of our dogs, and we're thrilled that you entrusted Raw Dog Food Company!
We're extremely grateful for highlighting such important aspects of what we do - from convenient ordering and delivery to the trusted DEFRA registered and approved raw and natural brands stock. We so pleased that your dog loves our quality ranges, and is enjoying the variety of proteins we offer.
We're especially pleased that you highlighted the product descriptions and support images on our website. This is another area that truly differentiates Raw Dog FoodiCompany! Our transparency and commitment to thorough descriptions helps customers understand our product ranges to help make the best choice for their dogs.
Thank you once again for such valued feedback, and please do reach out if your have questions or require support.
Warm regards,
Jude
quality and value
Site is always easy to navigate and communication is always good.
My Rottie loves the food and thoroughly enjoys all his meals.
1 september 2025
Svar från Raw Dog Food Company Ltd
Dear Peter,
Thank you so much for your positive review of Raw Dog Food Company!
We love hearing about not only healthy, but happy dogs too who just love their raw food! It must give tremendous peace of mind seeing your Rottie enjoy their meals, as well as living the real benefits of natural food.
We're thrilled that you find our website easy to navigate - our priority is to always showcase our trusted raw ranges with clear photographs supported with thorough descriptions, making choosing products easy and convenient.
We pride ourselves on our customer service! Our team is a friendly bunch, who genuine enjoy helping our valued customers and supporting healthy and happy dogs, just like your Rottie!
Thank you once again for your valued feedback and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
Great food and on time delivery.
1 september 2025
Svar från Raw Dog Food Company Ltd
Dear Lisa,
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you are happy with the quality of the raw and natural brands we entrust. Our ranges are all DEFRA registered and approved and highly curated, reflecting the best in raw feeding.
Our Nationwide delivery service is unique in that you get to choose the day that you receive your order - making shopping easy and convenient.
Thank you once again for your valued feedback and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
Little choice in bundle
My dog has been on a BARF diet from a pup. We've tried many brands and he generally eats all, with the exception of some flavours he clearly doesn't like, like goose for an example. But that is the flavour not the brand meal. I have been buying naked dog for a while and cancelled my subscription as I wasn't really happy with the amount of plastic containers. He has a chicken intolerance so I ordered the chicken free bundle. The image showed salmon, oily fish and tripe, as part of the selection, which I thought would be great as he loves fish. I realised it would be a random bundle but did not expect to receive just beef and lamb mixes. Unfortunately he refused to eat any of them and they ended up being thrown away. Whilst I know he can be a fussy eater, he only turns his nose up at certain flavours and regularly eats beef and lamb complete meals.
Further to your response, I absolutely ordered the chicken free bundle from you. It was not naked dog. I wrote this review after receiving an email from you asking to write a review.
Please don't try to negate my review by telling me I did not order from you.
31 augusti 2025
Omdöme utan inbjudan
Svar från Raw Dog Food Company Ltd
Dear Sally,
As a follow up to our original reply to your review, Raw Dog Food Company can respectfully confirm:
• We do not sell, nor have we ever sold the product “Naked Dog Chicken Free Bundle”
• The order number you provided is not a valid Raw Dog Food Company Ltd order or receipt number
• All the contact details that you kindly provided are not reflected in any of our order or purchase records
Raw Dog Food Company has earnestly and genuinely attempted to assist and resolve this conundrum.
If you believe that you in fact purchased from Raw Dog Food Company Ltd, please kindly forward your Confirmation of Order email to info@rawdogfoodcompany.co.uk, so that our Manager can continue to assist, and we will, without hesitation, provide a full refund.
Thank you for your assistance,
Jude
Great products
23 augusti 2025
Svar från Raw Dog Food Company Ltd
Thank you for your positive review of Raw Dog Food Company!
We think our variety of product ranges are great too! There's really something for every dog, from puppy to senior, big to little, our curated product ranges really showcase the best in raw and natural feeding.
Thank you once again for your valued feedback and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
Svar från Raw Dog Food Company Ltd
Dear Bev,
Thank you for your positive review of Raw Dog Food Company!
We're thrilled that you (and your dog too!) are happy with our variety of product ranges. There's really something for every dog, puppy to senior, big and little! Our curated raw and natural ranges are all DEFRA approved and offer the best in quality and nutrition.
Thank you once again for your valued feedback and for entrusting Raw Dog Food Company for your dog's raw feeding needs.
Warm regards,
Jude
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