I ordered the same dress in two sizes to find the right fit, and kept (and paid for) one of them. When I came to return the other, unworn with all tags attached, I was about a week outside the ret... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Se mer
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Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Se mer
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Terrible customer service! Ordered a dress online & they don’t offer refunds. Do not order from here, clothes are cheap quality. Sizing is off, runs really small. Need be size 6 to fit into dresse... Se mer
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Företagsinformation
Om Rare London
Skrivet av företaget
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Kontaktuppgifter
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Storbritannien
- customer.service@rarefashion.co.uk
- rarelondon.com
2,6
Dålig
572 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No me ha llegado el pedido
No me ha llegado el pedido, he mandando dos correos y no me han contestado, no puedo localizar mi envío y cuando intento localizarlo con el número de envío me dice que no existe. Me han estafado
3 april 2024
Svar från Rare London
Hi Dara,
Thank you for taking time to leave a review. We are so sorry to hear that you did not receive your parcel this is not acceptable ! Our customer service team have contacted you with information regarding this matter. We apologise for any inconvenience this may have caused.
Kind regards
Erin
Dress
Bought a dress from Rare, unfortunately the dress just did not suit my shape so I did return, however I never had any issues returning the item and my refund is on its way. Overall good service.. hasn’t put me off using the website again :)
4 april 2024
Svar från Rare London
Hi Laura,
Thank you for taking the time to leave us a review , we love hearing positive feedback from our customers ! We are glad to hear that you had no trouble returning your item back to us. Hope to hear from you again soon.
Kind regards,
Erin
Fast Dispatch
Fast Dispatch! Excellent garments just as described. Sizes all as expected.
2 april 2024
Svar från Rare London
Hi Rachel,
Thank you for taking the time to leave us a review , we love hearing positive feedback from our customers ! We are glad to hear that you have found your rare style, Hope to hear from you again soon.
Kind regards,
Erin
Svar från Rare London
Hi C Samms,
Thank you for taking the time to leave us a review , we love hearing positive feedback from our customers ! We are glad to hear that you have found your rare style, Hope to hear from you again soon.
Kind regards,
Erin
We sent an item back due to wrong size…
We sent an item back due to wrong size being ordered, the process was so easy and we received the new garment within a few days ;-)
5 april 2024
Omdöme utan inbjudan
Svar från Rare London
Hi Mark,
Thank you for taking time to leave us a review, we love to hear from our customers and appreciate all feedback. We will be sure to relay this with our customer service team. We are glad to hear that this issue was resolved quickly for you !
Kind regards,
Erin
Love at first sight
I bought my first dress via Nordstrom and I fell in love with it. The dress is beautiful and fits true to size.
26 januari 2024
Omdöme utan inbjudan
Svar från Rare London
Hi Natacha,
Thank you for taking time to leave us a review, we love to hear from our customers and appreciate all feedback. We will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards,
Erin
Emailed twice for a return/ refund no…
Emailed twice for a return/ refund no reply! Custom service not really good
26 mars 2024
Svar från Rare London
Hi Salimata,
Thank you for leaving your review your feedback is appreciated and you comments will be passed on.
Our team has notified us to say your queries have been responded to any your issued have been resolved, if you can reach out to us on the email chain that would be much appreciated.
Thank you :)
For international returns it’s…
For international returns it’s impossible to return an order. The shipping costs are over $100 dollars. The website is very misleading in making an international customer perceive returns are easy. Awful. I feel completely scammed.
25 mars 2024
Svar från Rare London
Hi Sangeeta,
Thank you for taking the time to leave us a review. We appreciate all feedback from our customers. Unfortunately, we cannot cover returns costs for international customers, however we are currently working on an easy returns system for our customers. Apologies.
Kind regards,
Erin
So good
So good.
Arrived as advertised and loved the photos online.
Fast fast delivery with lots of updates along the way.
Sizes true to US sizing.
18 mars 2024
Svar från Rare London
Hi Cecilia,
Thank you for taking time to leave us a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards,
Erin
Received my dress and was faulty and…
Received my dress and was faulty and very bad quality, I have sent 3 emails and have not heard back very disappointed.
20 mars 2024
Omdöme utan inbjudan
The item was not as described
The item was not as described. Cheap and came up very small.
I tried to use your returns portal and the link does not exsist. I emailed your customer service email address provided and got a bounce back. How exactly do I return the item?
12 mars 2024
Svar från Rare London
Hi Nicola,
Thank you for taking time to leave us this feedback, we are sorry to hear you have been having issues with your return. A member of our customer service team has contacted you via email regarding this issue.
Kind regards,
Nina
The dresses are beautiful!
I received the items quickly and they are of a very good quality. The dresses are beautiful!
5 mars 2024
Svar från Rare London
Hi Kristine,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you have found your Rare style !
Kind regards,
Erin
Quick delivery, item quality not amazing
Quick delivery, was great. I bought a fringed item which unfortunately on first wear already had a lot of fray.
20 februari 2024
Svar från Rare London
Hi Nana,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers. Unfortunately due to the nature of the fabric, strings can tend to fray and hang loose, these can be removed without effecting the look of the dress. We understand that this is not something you want for a brand new dress, however with transit and movement from trying the dress on this is inevitable. Apologies for any inconvenience caused.
Kind regards,
Erin
Great quality, quick delivery!
So happy with my order! I ordered two dresses, both fit perfectly and the quality of them is great and true to size. I ordered the dresses Thursday evening and got them Saturday morning - quick delivery too. Will definitely be ordering again!
2 mars 2024
Omdöme utan inbjudan
Svar från Rare London
Hi Aw,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you have found your Rare style !
Kind regards,
Erin
Svar från Rare London
Hi Samantha,
Thank you for taking time to leave this review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards,
Erin
Love it,love it,love it my outstanding…
Love it,love it,love it my outstanding dress.
Thank you Rare London.
Will be purchasing again soon.,,
23 februari 2024
Svar från Rare London
Hi Laila,
Thank you for taking time to leave a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards
Erin
It was ok
On time delivery. Good quality, fit and design. However for the money I paid I would prefer to had hidden zipper.
19 februari 2024
Svar från Rare London
Hi Melpo,
Thank you for taking time to leave a review, we love to hear and appreciate all feedback from our customers. We will pass your comment on to our customer service team.
We hope to hear from you again soon !
Kind regards,
Erin
Svar från Rare London
Hi Nicole,
Thank you for taking time to leave a review, we appreciate all feedback and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Thank you,
- Nina
The material of the dress is terrible…
The material of the dress is terrible it cagged straight away and is definitely not worth its value … I will be reviewing online to followers because a lot wanted to go out and buy it and I would not like them to waste their money. Delivery was great however.
14 februari 2024
Svar från Rare London
Hi Charlotte,
Thank you for taking the time to leave your review, we appreciate all feedback from our customers.
We are terribly sorry to hear that you had this experience with us! We hate disappointing our customers. Please feel free to contact our customer service team at (customer.service@rarefashion.co.uk) if you have any further questions or if you wish to return any item/s and we will further assist you. Apologies for any inconvenience caused.
Kind regards
Erin
Amazing service!!
Amazing service!!! Great quality of clothes! Issues are always solved promptly!!! Thank you Rare London for being fabulous!!! Recommended 1000% 😍
16 februari 2024
Omdöme utan inbjudan
Svar från Rare London
Hi Aphrodite,
Thank you for your order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
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