I ordered the same dress in two sizes to find the right fit, and kept (and paid for) one of them. When I came to return the other, unworn with all tags attached, I was about a week outside the ret... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Se mer
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Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Se mer
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Terrible customer service! Ordered a dress online & they don’t offer refunds. Do not order from here, clothes are cheap quality. Sizing is off, runs really small. Need be size 6 to fit into dresse... Se mer
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Företagsinformation
Om Rare London
Skrivet av företaget
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Kontaktuppgifter
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Storbritannien
- customer.service@rarefashion.co.uk
- rarelondon.com
2,6
Dålig
572 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing quality and super flattering…
Amazing quality and super flattering dress. True to size.
15 maj 2024
Svar från Rare London
Hi Olivia,
Thank you for taking the to leave a review, your comments and feedback are much appreciated and we will pass on your positive notes to our team. We hope to see you again soon !
Thank you,
Nina :)
Horrible customer service
29 april 2024
Svar från Rare London
Hi Diana,
Thank you for taking the time to leave a review, your feedback is greatly appreciated.
We are terribly sorry to hear that you've had a bad experience with our customer service team, we would just like to state that our customer service team will always try their best to help however they cannot override any of our company policies so occasionally are unable to help depending on your issue. We hope this helps clear things up.
Thank you !
Svar från Rare London
Hi Mrs Mcinally,
Thank you for taking the time to leave us a review, we really appreciate your positive feedback, this will be shared with our team. We are glad to hear you have found your Rare style and that you had a brilliant experience with us !
Kind regards
Erin
El envío fue muy rápido
El envío fue muy rápido, me gustó mucho el vestido, pero si le falta un poco de calidad aún así es hermoso
8 maj 2024
Svar från Rare London
Hi Cinthia,
Thank you for taking the time to leave us a review, we really appreciate your positive feedback. This will be shared with our team.
We are glad to hear you have found your Rare style !
Kind regards
Erin
I like this dress the colour is so…
I like this dress the colour is so cute.
Exactly what I want
14 maj 2024
Svar från Rare London
Hi Aky,
Thank you for taking the time to leave this review, we really appreciate your positive feedback, this will be shared with our team. We are glad to hear you have found your Rare style !
Kind regards
Erin
Svar från Rare London
Hi Catherine,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Cute
Super cute and comfortable, I got an 8 though as a size xs-s and I regret not getting a 6
9 maj 2024
Svar från Rare London
Hi Emilia,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Very nice dresses and the quality of…
Very nice dresses and the quality of them is great too!
30 april 2024
Svar från Rare London
Hi Cheryl,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Svar från Rare London
Hi RM,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Seemingly very bad at refunds
My first time ordering with this company and I admit to not reading the returns policy about paying for your own returns, but still that's fine. Item of clothing didn't fit so I returned it immediately on 1st May, I received an email from Rare (London) on the 3rd May to say they have received it. Its now the 10th of May & still no refund!
It's almost like they don't want to give you your money back!?
As a first time experience I can't see me using this company again
1 maj 2024
Omdöme utan inbjudan
Svar från Rare London
Hi Emma,
Thank you for taking the time to leave us a review, we appreciate all feedback ! Regarding refunds, we aim to process our customers refunds within in 7-10 working days. We can see on our system that your refund was issued 5 working days after the delivery date. Apologies for any inconvenience caused.
Kind regards
Erin
I ordered two dresses that came for my…
I ordered two dresses that came for my even on Saturday, couldn’t choose between them so ofcourse I have to keep both! Amazing style, colour and quality! Within my order was a gift of a co-ord,it is also stunning and was a lovely surprise. Highly recommend, thank you!
30 april 2024
Svar från Rare London
Hi Shauna,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are so glad to hear you have found your rare style and that you are happy with the freebie !
Hope to see you again soon !
Kind regards,
Erin
The merchandise that was sent looked…
The merchandise that was sent looked just like the picture, unfortunately one of the dresses I ordered is too small
30 april 2024
Svar från Rare London
Hi Rosalyn,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We hope to see you again soon.
Kind regards,
Erin
Excellent hen do dress
Size was true and comfortable, packaging and quality was on point and my dress was amazing quality for the price £79! I will be using you for special occasions again, thank you! Stacy x
29 april 2024
Svar från Rare London
Hi Stacy,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are so glad to hear you have found your rare style !
Hope to see you again soon !
Kind regards
Erin
Nie otrzymałam zamówienia a dostaje…
Nie otrzymałam zamówienia a dostaje maila z oceną zakupów… Dodam tylko, że na zakup czekam już 2 tygodnie…
29 april 2024
Svar från Rare London
Hi Lidia,
Thank you for taking the time to leave this review, we appreciate all feedback and this will be shared with our team. Our customer service team have now contacted you via email with information on your recent order. We hope to resolve this matter immediately.
Apologies for any inconvenience caused !
Kind regards
Erin
I love the dress I purchased from your…
I love the dress I purchased from your website. The fit was so beautiful.
22 april 2024
Svar från Rare London
Hi Priya,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. Hope to see you again soon !
Kind regards,
Erin
some issues but revolved very fast.
some issues but revolved very fast.
I order 2 coords, and a dress for next day delivery. 1 of the coord was not sent, I emailed RAVE and they sent out the next day.
the delivery charges are not the cheapest but hey ho... I would order from their site again.
thanks for the customer service!
15 april 2024
Svar från Rare London
Hi Lilo,
Thank you for taking the time to leave this review, we appreciate all feedback from our customers and this will be shared with our team. We are glad to hear this issue was resolved quickly for you. Hope to see you again soon !
Kind regards
Erin
Amazing quality and price.
19 april 2024
Svar från Rare London
Hi Linda,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. Hope to see you again soon !
Kind regards,
Nina :)
Stunning dress and great sale price!
Absolutely stunning dress for a bargain price, arrived on time and even sent me a free top as well! First time shopping here and would happily go back again!
16 april 2024
Svar från Rare London
Hi Hannah,
Thank you for taking the time to leave a review, this feedback is appreciated and will be passed onto our team, we are glad to hear that you loved your order are found your Rare style.
Kind regards
Erin
The dresses are just beautiful
The dresses are just beautiful, the quality and the fitting are just perfect. Delivery was so quick it came earlier than expected which was fantastic.
17 april 2024
Omdöme utan inbjudan
Svar från Rare London
Hi Ariadina,
Thank you for taking the time to leave a review, this feedback is appreciated and will be passed onto our team, we hope you loved your order are found your Rare style.
Kind regards,
Nina :)
Fantastic quality and lovely customer service!
I have ordered from Rare a few times and absolutely love the clothes and the quality is always so fantastic.
I had a minor issue with a recent purchase and the customer service team were fantastic. They got back to me so quickly and sorted is really quickly for me. Now everything is perfect and I can't wait to wear my new outfit!
5 april 2024
Svar från Rare London
Hi Alice,
Thank you for taking the time to write this review, your feedback is greatly appreciated. We are very happy to hear that our team was able to help you in resolve your issue in a timely manner and that you love your outfit !
Kindest regards,
Nina :)
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