Wanted to give a shoutout to danyal really made my experience at rapyal special. Offers great customer service and a top lad in general. Recommend to everyone. Get down to Rapyalstores
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Det här tycker kunderna
Ordered a bed and it came within a few days. Instantly felt a difference from my old one. The most comfortable bed I've ever owned. Customer service was amazing and I highly recommend.
Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... Se mer
Företaget har svarat
I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.
Kontaktuppgifter
Dewsbury Road, BD19 5BT, Cleckheaton, Storbritannien
- 01274 850735
- sales@rapyalstores.co.uk
- rapyalstores.co.uk
4,5
Utmärkt
489 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant customer service overall…
Brilliant customer service overall outstanding experience will be coming back again ok
1 oktober 2026
Omdöme utan inbjudan
Wanted to give a shoutout to danyal…
Wanted to give a shoutout to danyal really made my experience at rapyal special. Offers great customer service and a top lad in general. Recommend to everyone. Get down to Rapyalstores
27 september 2026
Omdöme utan inbjudan
Amazing quality
Amazing quality genuinely couldnt get this anywhere else so satisfied!
18 september 2026
Omdöme utan inbjudan
I visited there showroom in cleckheaton…
I visited there showroom in cleckheaton and placed my order with a lovely lady she was very helpful and found me a mattress that is suited to my bad back. They do really care about the perfect sleep experience
16 september 2026
Omdöme utan inbjudan
I ordered yesterday at half 10 and my…
I ordered yesterday at half 10 and my bed has been delivered already i csnt believe it . And the bed is immaculate
24 september 2026
Omdöme utan inbjudan
beds are perfect and danny helped us…
beds are perfect and danny helped us alot
24 september 2026
Omdöme utan inbjudan
Ordered a bed and it came within a few…
Ordered a bed and it came within a few days. Instantly felt a difference from my old one. The most comfortable bed I've ever owned. Customer service was amazing and I highly recommend.
23 september 2026
Omdöme utan inbjudan
Amazing service
The bed was amazing and the service was amazing, 10/10 would definitely come back in the future
20 september 2026
Omdöme utan inbjudan
Really happy with my experience
Really happy with my experience! I dealt with Danny over the phone and he was really helpful with all my questions and enquiries. He made the whole process really easy and straightforward.
The bed is perfect and I’m really happy with it. Everything was quick, easy and efficient from start to finish.
Thanks again to Danny for being so helpful. Would definitely recommend!
12 september 2026
Omdöme utan inbjudan
I ordered at 7 am yesterday and my bed…
I ordered at 7 am yesterday and my bed is already here I am amazed at how fast they made the bed in house and delivered it to London.
4 september 2026
Omdöme utan inbjudan
This is my 8th time buying from this…
This is my 8th time buying from this company and the quality is unbeatable . Compared to other companys there delivery is fast quality unmatched and they are the best
21 september 2026
Omdöme utan inbjudan
I ordered over the phone to a person…
I ordered over the phone to a person called Adam he was a lovely gentlemen and helped me very much in purchasing the write mattress for me. I ordered the 3000 pocket sprung pillow top mattress and my sleep since has never been better
19 september 2026
Omdöme utan inbjudan
I ordered the snooze safari bed and i…
I ordered the snooze safari bed and i am in awe at this bed. I spoke to a young man called daniyal and i came to the showroom to order he was very helpful
11 september 2026
Omdöme utan inbjudan
Friendly service
Friendly service, Daniel was very helpful.
The bed is great quality and good value for money
23 september 2026
Omdöme utan inbjudan
Amazing experience Danny was really…
Amazing experience Danny was really helpful with my order I couldn’t recommend more and I will be coming back
22 september 2026
Omdöme utan inbjudan
Great service
Great service, staff were friendly and were always happy to help. They was very efficient in getting my mattress to me. Great customer service
23 september 2026
Omdöme utan inbjudan
Absolutely appalling quality for the…
Absolutely appalling quality for the money I paid.
I ordered a king-size bed, and when it arrived it was broken and ripped in the middle. There were also no connecting devices/fittings provided to properly connect the bed together.
I have emailed the company and tried calling several times, but I have been unable to get through to anyone. I am now requesting a full refund and for the bed to be collected.
Really disappointed with the quality of this bed and the lack of customer service. I would not recommend this company based on my experience.
18 september 2026
Omdöme utan inbjudan
Svar från Rapyalstores
Hi,
We’re sorry to hear about your experience and the condition in which you say the bed arrived.
This is not how we expect our products to be received. If any parts have arrived damaged or fittings appear to be missing, we are more than happy to investigate and work towards resolving this for you.
Please send us your order details along with clear photographs of the damaged areas and the parts received, so our customer service team can review this and advise on the appropriate resolution.
We apologise if you have experienced difficulty reaching us and would appreciate the opportunity to resolve the matter.
Kind regards,
Rapyal Sleep Customer Services
3ft 6 large single ..Perfect…
I ordered the 3ft 6bed which came with mattress and headboard .I have to say I'm really pleased with it it's got room for 2 and it's great quality,easy to put together ,I'm 650i carried it all upstairs on my own and put it together .
The Driver was a lovely helpful young man and brought everything in for me and I got a text to say he was 20mins away and was on time ...id deffo buy again .
5 september 2026
Omdöme utan inbjudan
Svar från Rapyalstores
Thank you for your kind feedback
Ordered a 2.6ft single bed and mattress…
Ordered a 2.6ft single bed and mattress for my daughter as part of a makeover bedroom surprise for her birthday and receive a 3ft mattress with the bed. Safe to say I wasn't impressed, I have emailed and called several times and no response. Wouldn't buy from this company again and wish I'd have gone somewhere different as I've paid for a mattress that came the wrong size and is now unusable along with the bed untill I spend more money on a new mattress the right size.
3 september 2026
Omdöme utan inbjudan
Svar från Rapyalstores
Hi,
We’re sorry to hear about the issue with your order, especially as the bed was purchased as a birthday surprise for your daughter.
If a 3ft mattress has been supplied with a 2ft6 bed in error, please send us your order number and a photo showing the mattress size/label so we can investigate this with our dispatch team.
We apologise that you have experienced difficulty contacting us. We certainly do not expect you to purchase another mattress because of a dispatch error, and we would appreciate the opportunity to look into this and arrange an appropriate resolution.
Kind regards,
Rapyal Sleep Customer Services
Terrible delivery service
Terrible delivery service. 1st delivered to a wrong address. Then made me pay additional £35 for redelivery within 2 days. Nothing happened in 2 days. I called the company wanting to cancel the whole order because I couldn't believe their endless promises anymore. They refused to refund for delivery that did not happen. There was never any management to escalate to. Very poor service
28 augusti 2026
Omdöme utan inbjudan
Svar från Rapyalstores
Hi,
We’re sorry to hear about your experience with the delivery.
We take delivery issues seriously and apologise for the inconvenience caused. We would like the opportunity to investigate what happened with the original delivery attempt, the additional £35 charge and the subsequent delay.
Please contact us with your order number so we can review the delivery records and communication history and work towards resolving this matter for you.
We appreciate your feedback and apologise that the service you received did not meet the standard we aim to provide.
Kind regards,
Rapyal Sleep Customer Services
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