RAPID SECURE LIMITED Omdömen 

Great service and professional.

Further on again,

Further on again from the previous two reviews, they have now sent out a warning letter regarding the bill, WHICH HAS ALREADY BEEN PAID!

Steer clear of these "People"

West Yorkshire Police called this company out to secure my Father’s property. They had to force entry after he passed away. Having driven up through the night, I arrived to find they had done an abysmal job and the property was not fully secured. The door, which had been cut open, was left wide open and the attempt at securing consisted of a piece of plywood, badly screwed to the external frame, which was far too small, leaving a significant gap at the top. This left the house exposed to the elements, with wind and rain coming in and would have been easy for anyone to gain access with minimal effort. I had to call someone else to come out the next day, undo the mess and secure the property properly. They charged me over £200 for this failure in service.

Police called this company to come secure my door as it wouldn’t close. On arrival the person never spoke to me or explained what he was doing or what it was going to cost. I was giving the police a statement and the police officer asked me to sign the form so he could fix it which I asked multiple times how much it would cost and got no reply. I was in a vulnerable situation and I feel the company took advantage they changed my lock when it didn’t need changing, the metal needed bending back that’s all. I had had an awful experience and was very upset. I got a bill through for £276 I called to ask and the custom service was shocking they didn’t care and said I need to pay the bill, one women said I should of read the letter properly. Hopefully she never had to go through what I did that night! Another lady said I should off told them I didn’t want it doing yet they never spoke to me and I was going through a lot in that moment!! I continued calling to sort this they ignored me calls, didn’t help and was very judgemental!! Avoid this company at all costs!! Oh and to top it off I had to get the locks changed again because the one they fitted didn’t work properly!!

The police called this company due to my damaged door. I was is a vulnerable situation, the person who come didn’t communicate with me, the police asked me to sign the form so he could fix it. He then changed the lock which didn't need doing. The door wasn’t fixed. They sent me a bill of £276! I called to ask why I wasn’t made aware off the charge. The customer service was rude didn’t help basically said I can have a payment plan and I should read things properly judging my situation which they didn’t know what I was going through that night! Awful company, awful customer service, they rip of and take advantage off vulnerable people!!

My family arrived home from our holiday and found our backdoor had been smashed in and our home burgled. A rapid and professional service from Rapid Secure! Great work!

Firstly the positive. They arrived promptly and were polite and professional, now the negative. We used Rapidsecure to make good a broken window and to replace barrels on door locks after house burglary and due to the time in the evening was recommended to them by the attending police officers, when the locksmith arrived, we were told to make an immediate payment prior to the locks being changed, the payment was £720 for 6 lock barrels installed, not only is this an extortionate price even for a call out at night, due to being in a stressful situation, we didnt have clarity of thought to try and call an independent lock smith, the barrels used were poor quality and didn’t fit correctly in all doors, we have been since been told by another firm that the locks replaced are very cheap and not sufficient as long term replacements so we should change them again. The Bottom line is if you get burgled google

Were there when needed in an emergency and easy to arrange. However excessively priced and the gentleman that came struggled to remove the window beading so my husband had to step in. Also he just pushed the remainder of the smashed glass out and left it there. Be prepared to clear away.

Great service polite staff would highly recommend

It all started when my uncle had a fall ( he is 77 with dementia). The police broke in then called rapid secure who came out on the 6th Nov. My uncle was released from hospital 13th dec. we called to check the house and the neighbour gave me the post as they had boarded up the letter box. The was an invoice for £228 (piece of wood and to drive 32miles). So I phoned to explain that he was in hospital but the woman in accounts said I don’t care it should have been paid within 14 days. It will be hand over to a debt collector agency. I told her that no one was there so as long as I pay on the 30th dec should be ok. I phoned today and the office is closed. They need better office staff. Can not wait to go to court with a dementia patient .

Prompt did a good job. Thanks.

I had similar but worst than others experience. It looks like the conduct and performance of that company are particularly poor when they are request by police following a break in. My house was broken in through the front door by police for false alarm by a neighbour. A man came up to my house. I asked him to identify himself and he left without talking to me or doing nothing to my damaged front door. I contacted the company (Police gave me contact number). The person who answer the phone said I refused their service which is an absolute lie.

Fast efficient friendly service, thank you.

Second time using the company, very friendly, fast, reasonably priced and upfront about everything. Amazing company to use. Easily top of my repeat providers list.

Like others this company attended my property when police broke and entered in error trashing the front door. The police said my tenants wouldot have to pay for this. They were quick to attend and partially temporarily secured the door: they put a piece of MDF that was only lockable with a padlock from the inside. Tenants could not leave the property and lock it from the outside. Ten days after the incident they were invoiced £240, with a £12 reduction on prompt payment of within 1 week (invoice was received 1 week after date on invoice, so already late). Extortionate amount for a temporary measure where my tenants were not even given a choice to consider agreeing to it. Still arguing the claim with police but it is unacceptable the way this company operates: no transparency and far too expensive service for what is only a very temporary patch.

4 hours ago
New
Police called them out for a welfare check for my stepmother.
I asked how much and the guy said don't worry about it. A couple of days later a bill for over £230 landed.
I explained to the company that my stepmother had died and they just said its got to be paid. Asked for a breakdown of costs and they said they couldn't/wouldn't give one. They're not getting a
£230 for a couple of screws!!! Rip off merchents and extortionate..
1

Directors should be ashamed. Awful company.

The Company has a contract with the Met Police which allows them to charge extortion prices without a prior quote being approved and often taking advantage of people in distress (burglary / death of a loved one). Shoddy work had to be done again as my door wasn’t secure and left unfunctional (wasn't home at the time). Then, when I called in to see if I could partially pay (for materials and not their awful labour which actually caused damage to our door) – they refused and threated with court proceedings.

Classy.