RAPID SECURE LIMITED Omdömen 

Definitely very helpful when I most needed it. Late night call out was responded to in good time. Secured my home and gave me peace of mind. Really nice guy.

One star as not possible to put less
Had burglary at our property while abroad Police got this company to replace the door lock and handle. We paid the invoice for the repair £258 on our return from holiday.
Handle not screwed in properly and odd screws in situ therefore lock moves around when used.
I phoned the company very rude woman on phone would not even consider sending a correct screw for us to replace it and basically told us it was a temporary repair and it’s our responsibility to fix it!!
Don’t use this company they are disgusting in there standard of work and customer service is terrible

This company sent the invoice to my rental property address which was occupied by a tenant and not me. I had never known about this invoice until the tenant's neighbour told me about the letter. The letter contains no information about payment method. By the time I gathered the money from the insurance company to pay, I called Rapid Secure and they told me about them tracing me for the debt via the court. This is stupid and ridiculous. Why can't they verify the property owner's correspondance address before sending their letters. Now the tenant has passed away and I am cleaning the property myself then I found the "Final Notice of Court Procedings" in am old suitcase above his wardrobe. This is ridiculous. Totally improfessional and careless mistake Rapid Secure. Please wake up people working there especially for those who post your invoices. I will complain to the police who hired you to do the job next time if you made the same mistake again.

Warning!

DO NOT PAY!

Look on whatdotheyknow and see if there is a foi regarding your local police force and rapid secure. For my area, it says if RSS (extra S for expletive) can't get money off the person, my local police force will pay.

You didn't have a contract with them; there is no expectation of payment and as there is no contract, you are not at risk of a CCJ.

Pays to know the law. 😉

Edit: RSS are demanding I provide a reference number, full name and phone number otherwise they'll say it's not a genuine review and have it removed. It begins with a P and that's all you're getting from me! Happy to continuously write reviews if it gets taken down 😘

Haven't visited property yet to checkhopefully all sorted. The gentleman on the telephone was extremely helpful and made it an very easy process
Thank you all

From start to finish the service I received was excellent

This company profits from other people's misery. After my house was attacked they were called out by the police to secure my property. The work done is very poor, you only find out the price when they send an invoice. Customer services is extremely poor. Most people don't get a choice but I would definitely recommend avoiding this company

Very good, quick efficient service.

Police forced entry as I am a vulnerable individual with diabetes and healthcare were unable to make contact with me. Rather than kicking the door in, they carefully pushed in the lower panel and shouted to attract my attention (I was asleep but the noise woke me.)

Police were very good and one of them stayed behind with me until the Rapid Secure contractor had arrived and reattached the panel (this took no more than 3 minutes.) I was then handed a client job sheet after which the contractor left. At no point was any payment discussed, either on his arrival, during the repair or after.

A few days later I received an invoice for £228 with an £11.40 discount if settled within 7 days.

This was a somewhat traumatic experience for me and the first time entry had been forced at my home, so fully understandable that I would not have been thinking logically. However, the repair was well within the capabilities of the average person i.e., reinsert the plastic spacers, offer up the panel, push in all 4 edges then tap into place with a mallet; this I would have done later after regaining my composure.

As others have said, Rapid Secure deliberately take advantage of people in distress knowing full well that they will sign/agree to the repair in order to secure their property. They are solely a for-profit company and behave exactly like one.

My advice: ask for a quotation BEFORE using one of these companies. Take photos of the damage and send them over to assist with the estimate. This will prevent any unexpected surprises as once a contractor is sent, you are out of pocket. Also consider asking friends or family for assistance with the repair (although I concede this isn't an option for everyone - me included.)

Fitter was very good and friendly did an excellent job

Quick initial response to board up, less than an hour, BUT took a week to get an invoice that I could pass on to the insurance. That is MUCH too slow.

Not called out until 9.40 pm and job complete at 11.50 pm by very personable fitter who also gave some seurity advice.

This company is very rude and unprofessional, I have spoke to them three times informing them that the person does not longer live at the address yet they still keep hounding a vulnerable adult for an outstanding bill. They have all the information yet still sending threatening letters .

These parasites were sent to my property and next door by the police after a fire. Nothing was mentioned about paying for this and nobody said there was an option to refuse, so i wated in smoke filled environment for them to finally arrive even though i had already refitted the panel. The guy that turned up was a nice guy and confirmed it was secure and pushed the last bezel in (no replacement parts needed and he spent around 1 minute in total when he was there mainly to deal with the doors next door where the fire occurred.

Now i have received my first correspondence from them in the form of a threatening bullying letter demanding £228 and £110 for a court fee less than 40 working days later. This is their first contact with me and i spoke to a less than pleasant and completely uncompassionate person on the phone who had no interested in anything other than taking as much money as possible. Never use this company.

Police use these contractors knowingly aware that they sre purposefully targeting vulnerable innocent people.

They are often not rapid, their work is insecure and shoddy at best, their employees are rude, unsympathetic, insulting and the administration staff under Estimate the customers intelligence.

To explain to RS administrators that if you are going to pick fights with people that you have underestimated expect at least one to have legal knowledge beyond your own. Secondly dont issue threats on documents that use documents that have court titles and only issued by the court for the court.

Although I understand your business is run as a service thst reauires rapid response to secure peoples property I think it is unjustifiable how your empolees have handled some situations, and then charged often victims of violent crime £1oos for unnecessary and unwanted.

Your 24 hr Telephone operators are purposefully unhelpful insulting.

I belive you are a racketeering bidiness using your connections with the police to access vulnerable, scared victims of often violent crime in order to financially benefit your business.

Your pockets are much deeper than ours and if this behaviour continues your pockets will be lighter than ours too.

NOBODY PAY -
IF YOU WEREN'T GIVEN A PRICE BEFORE THE WORK

IF THE SERVICE WAS NOT FIT FOR PURPOSE,

IF THE WORK WAS.NOT REQUIRED

IF INDEED IF THEY SENT A THREAT OF COURT ACTION ON A NOTICE THAT CAN ONLY BE ISSUED FROM THE COURT FOR A BREACH OF A COURT ORDER.

RAPID SECURE SHOULD NOT BE SENDING COURT WARNING NOTICES AS THEY CAN ONLY BE ISSUED BY COURT.

THE USE OF SCARY LETTERS WITH THREATS OF CCJs ARE ONLY SCARY IF YOU DONT KNOW WHAT THEY ARE.

I have dealt with many debts, many stay of executions, cancelled evictions, court notices, solictitors intentions, court application fees, wrongful evictions, trespass, restitution orders and its clear that RS Ltd are in way over their capability.

I suggest it is in the best interests of RS to cease and desist from the harassment and intimidation of the innocent and vulnerable people.

Just Stop or I will ensure I get involved if its the last thing i do.

If I find out any more people are charged for insufficient work, services or if you charge people before providing quoted price first (please ensure a full breakdown of charges for materials, call out, 24 hr assist, labour. I personally will make sure every injustice you have carried out over the last 6 yrs drags every person associated with or assisting RS with their grossly unjust service charges.

For the Avoidance of doubt & please rest assured that my words are a promise not a threat & make not any mistake the invoice for my final bill will exceed far more than a few hundred quid. Not only will I be making my application for restorative compensation and damages for myself but it will imclude every justifiably Unhappy customer.

I intend for your company to be used as an example as to what businesses like yours can expect as a consequence is they are caught knowingly further victimising, vulnerable people at a time whey they are already most distressed.

We used Rapid Secure twice in a week and they came out quickly and secured the property for us. Very helpful.

Prompt service which maybe reflects on the price.