Quildinc Omdömen 87

If I could give 0 stars, I would. Order was accepted but next day they emailed saying it was out of stock and I was to choose an alternative from the pictures they attached. I immediately checked online and their site stated 16 of original still available. It took 3 weeks of them ignoring my request for a refund before they eventually sent it. BEWARE. I wish I had read reviews before ordering. Lesson learned.

I honestly wish I had listened more carefully to the negative reviews before ordering again from this company.

Last year I took a chance and ordered a garden set from them - a table, two benches and a chair - and everything arrived correctly, so I felt confident buying a second chair this year to match the first one.

Unfortunately, they sent the wrong colour chair.

I contacted the company twice about the issue and it has now been over a month with absolutely no reply, no acknowledgement, and no attempt to resolve a mistake that was made by them.

I am actually the kind of customer who is very patient and always tries to resolve problems directly with the company before leaving a bad review. For me to finally come here and write this says a lot. I now completely understand the frustration in the reviews I previously read.

The most disappointing part is the customer service - or lack of it. There is no proper phone number to speak to a human being when something goes wrong, and customers are simply left ignored.

I’m extremely disappointed and have learned my lesson the hard way. I will never buy from this company again and unfortunately would not recommend them to anyone.

From now on, I will pay much more attention to customer reviews before purchasing online.

I genuinely hope this review helps someone avoid the stress and frustration of dealing with a company that appears not to care once they already have your money.

And please, don’t insult me by replying to this review offering me 10% off another purchase like I’ve seen offered to other unhappy customers. I do not want a discount. I simply want the correct chair I paid for to be sent to me.

Thank you.

Disgusting seller and customer service i never seen this kind of online seller he is cheating with customers. 1st of April order a infrared stove first he deduct the money from my account and than start making the excuses that this stove is out of stock and than he sent me different induction stove and offer 10% partial refund he is a big cheater. This seller is trapping the customer to buy the item first and he start making the excuses. 11th of April i returned the item to him since then he has been making the excuses. First he complained to trustpilot for defamatory.

Hi again,

We're just following up about your review of quildinc.co.uk, which was flagged for containing defamatory content.

The decision

Good news — we've assessed the content flagged by the business, and determined that it's not defamatory. Therefore, we've put your review back online.

To see your review, you can log into your Trustpilot account or click the following link: your review of quildinc.co.uk.

Thanks,

After this when I asked him for refund he blackmail me to remove the Trust-pilot review.

Hi SYED, 👋 

We’ll do so, once you have removed the Trust-pilot review, as we’d appreciate it. Thank you !

We do not believe the review reflects our experience given to you, thank you for your Patience and understanding!

After I refused the request he asked me to cancel the chargerback request.

Apologies, for the delay and inconvenience however, it does appear that you’ve not closed your chargeback request with the bank and thus making us unable to process your refund. 

When I cancelled the charge back request.

Hi SYED, 👋 
Apologies, for the delays!

A full refund will be processed today by midnight, thank you !

Since 11th of April I'm requesting for refund and he is making the excuses only until now I haven't receive my refund and I again chargerback him.
I highly don't recommend this seller please don't buy anything from this seller.

Communication was great. Even though my product was out of stock I was offered the options of refund or wait for new delivery. I waited as I really wanted the product and waited approx 2 weeks.
Happy bunny ....

Ordered a laminator, its been 3 weeks with no response or sign of a 3 refund. They are a scam. Stay away

Incorrect product sent & no response to mail requesting that order is fulfilled correctly

Very poor service. I ordered a sofa on 22nd February 2026 that was advertised as in stock, but a few days later I was told it was not available. I was offered several alternatives that I could not accept, and my repeated requests for a refund were ignored.

After weeks of back and forth, my money was finally refunded by Quildinc on 13th March. The communication throughout the process was very poor, and the entire experience was unnecessarily stressful.

In the end, I purchased the sofa I originally wanted directly from Swyft. Although it was slightly more expensive, the customer service and overall experience were excellent. I would not recommend buying from Quildinc. I have reported them to Trading standards.

I never received the product and I’m not even sure they actually had it in stock, as they offered to send me something different instead. I was told a story about delivery issues and that something had happened, meaning I would never receive the original item.
I’m now waiting for a refund. It was meant to be a present, and the whole experience has sadly been a complete waste of time and money.

I have left 2 emails asking g for a return label as stated writhing 30 days I haven't had a response at all 10 days have now gone by no one has got back to me you have no phone number can only contact you by email which is proving useless please can somebody acknowledge my emails

Poor customer service
I've ordered a TV unit 2 weeks I didn't receive my order and I didn't receive any updates shame
.I regret doing business with you guys

Didn't have original order in stock but alternative offered. Very happy with this. Communication clear and dispatch prompt

Goods ordered 24th Nov paid for. Incorrect item arrived and duly returned with their delivery labels provided by Quildinc. Photographic evidence supplied by parcel force and still waiting for a refund. Not a good service and not good enough. I would not recommend using this company.

IF YOU VALUE YOUR SANITY, JUST AVOID !
A THOROUGHLY DIFFICULT UNPLEASANT EXPERIENCE GETTING A REFUND.
THEY ADVERTISE ITEMS THAT ARE NOT IN STOCK, AND SEND OUT UNWANTED SUBSTITUTES , AND NOT TELLING THE CUSTOMER PRIOR TO DISPATCH.

SCAM!!! HUGE RED FLAG!!! I was looking for a very specific bar stool and after hours of research found this website with allegedly 19 stools available! I was delighted, made order, received email from a gmail.com account (RED FLAG) saying item wasn’t available and tried to offer alternative. I said no I wanted a refund and they constantly ignored me!! Furious! Company is dissolved on companies house! Luckily got money back after claiming section 75 through bank!! AVOID!!!!

Unhelpful with a request for a refund. They keep trying to make me keep the item and do not respond to requests for a return.
Countless emails, delayed responses and still no return organised.

Item received was not what I ordered; it was either incorrectly described on the website or I was sent the wrong item. A 52 peg sock dryer didn’t arrive, a 36 peg dryer did. Hopeless! 3 stars given for a good delivery service by Yodel.

Ordered cabinet handles. Sent me a email, saying that they couldn’t get this perticalar item. They said to me that they were sending an alternative style. So retro to modern. I have asked for a refund.Don’t use them.In the hands of my bank.6 weeks of aggro.

Terrible business with really poor communication. They ignore emails and requests to cancel orders. Then threaten to delay potential returns as a tool to get their own back against the customer. Wished I had seen the other reviews before I placed my order! Avoid at all costs!!

Lovely business with great selection of items!

Received an email saying my purchase was out of stock. Was offered alternatives. Request a refund three times no acknowledgment no reply